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Jay Carlos
Jay Carlos at City Limits Nissan
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Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.9
45 Reviews
4.9

45 Reviews

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45 Reviews of Jay Carlos

December 29, 2024

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Employee Rating

Jay Carlos was invaluable and went above and beyond to complete my vehicle maintenance. The vehicle inspection video by technician Brandon was very helpful. More

by rubinjacksonjr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon, Technician - 5 Stars

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Dec 30, 2024

City Limits Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 28, 2024

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Employee Rating

Jay had really good customer service manners. He explained in detailed the procedures on what they look for and after explained the recommendations. More

by FARRAH1954
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2024

City Limits Nissan responded

I am so glad to hear that you had a great visit with our Service team, thank you for taking the time out of your day to tell us about it and I will be sure to pass your comments along! If there is anything else we can do for you, please don't hesitate to contact us. Thanks again and have a fantastic weekend! Jason Laguna General Manager

December 24, 2024

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Employee Rating

Generally a good experience when I come here! The people are nice and the inside is nice and well stocked for waiting. More

by JE93
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2024

City Limits Nissan responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2024

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The excellent service meets my expectations I like the customer service and they are always on time .. More

by munoztere77
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

City Limits Nissan responded

I am so glad to hear that we met your expectations, we appreciate you and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

December 23, 2024

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Employee Rating

Great service dept. will keep coming back for more service and repairs and will tell my friends and family More

by 102david.ojeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Eric Hernandez

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Dec 23, 2024

City Limits Nissan responded

Thank you so much for your kind words, and for taking the time to tell us about your visit! We appreciate you and hope to see you soon! Thank you, Jason Laguna General Manager

December 17, 2024

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Employee Rating

Very pleasant to work with. With any questions I have they know the answer.i came in early for appointment because of the trouble I had and took my car with a hassle of being ea More

by ANGELICA_RUIZ82
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2024

City Limits Nissan responded

Thank you so much for providing us with a review regarding your recent Service visit, I am so glad to hear the team took great care of you and will be sure to pass your comments along! If you need anything, please reach out to us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

December 16, 2024

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Employee Rating

Excellent service, video review of the service that shows away to fix in case of the issue. More

by RICHABUK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

City Limits Nissan responded

Thank you for taking the time to leave us a review, we appreciate your feedback and hope to work with you again soon! Thank you, Jason Laguna General Manager

December 14, 2024

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Service was excellent. Quick, efficient and I knew all of my options in regards to my car future care. More

by ktriplett824
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

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Employee Rating

Service was great and the young man who helped me was very knowledgeable, helpful & courteous. More

by Fred Guerra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

City Limits Nissan responded

Hello Fred, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 12, 2024

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Employee Rating

Waited for over 2. 5 hours for an oil change and tire rotation - seems like the names change has affected to service - my hub cap flew off and 2 of my tire air caps were More

by RAGARZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 12, 2024

City Limits Nissan responded

I am so sorry to hear you had a less than exceptional experience with our team. Thank you for providing us with this important feedback, we will use your comments to refine our efforts and ensure this does not happen again. If you would like to provide any additional information, please reach out to us at 512-444-1400. Our goal is to provide top notch service to every guest, every time and your comments will go a long way in helping us achieve that goal. Thank you again and have a great weekend. Jason Laguna General Manager

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