Jay Carlos
Jay Carlos at City Limits Nissan
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Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Jay Carlos

February 03, 2025

Dealership Rating
Employee Rating

Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

February 01, 2025

Dealership Rating
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Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. More

by WENDEL.BARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2025

City Limits Nissan responded

I am so glad to hear that you had a great visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thanks again and have a great weekend! Jason Laguna General Manager

January 30, 2025

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Employee Rating

Good, quick service. Nice personnel; not sure if they checked the liquids; no water added. More

by olivera_omayra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

City Limits Nissan responded

Thank you for taking the time to provide us with this feedback, we will use your comments to refine our efforts for future visits and hope to see you again soon! Thank you, Jason Laguna General Manager

January 25, 2025

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Employee Rating

I truly appreciate that I was not told I needed multiple services on my vehicle. As a woman, I always feel I’m being taken advantage of because I know nothing about cars. I had requested tire rotation an More

by Sylvia.arzola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

City Limits Nissan responded

I am so glad to hear that the team took great care of you and appreciate you taking the time out of your day to tell us about it! We're always happy to help so please don't hesitate to reach out if you need anything. Thank you again for the opportunity to earn your business and have a great weekend! Jason Laguna General Manager

January 21, 2025

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Employee Rating

I have to come several times to get the issue resolved with my driver seat caused inconvenience More

by alesiashipman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

City Limits Nissan responded

I am sorry to hear that you had a less than satisfactory visit with us, we will review this feedback and reach out to you directly ASAP! In the meantime, if you need anything at all please reach out to us at 512-444-1400 and we'd be more than happy to help. Thank you, Jason Laguna General Manager

Jan 23, 2025

City Limits Nissan responded

Hi, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (737) 701-5449 so we can work towards a resolution.

January 19, 2025

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Employee Rating

The service used to be very good, however, I paid a lot of $ related to the suggestion maintenance, including the tire rotation, and the tires were not calibrabed as I was expecting. Unfortunately, no sutt More

by RAQUEL.WIESEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, we appreciate you and will use your comments to refine our efforts in offering a top notch experience for our guests. We will review this information and reach out to you soon. In the meantime, if you'd like to provide any more feedback, please reach out to 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

January 19, 2025

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Employee Rating

The process was so simple and easy. Everyone at City Limits Nissan was so nice and helpful. More

by LOGAN629
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendra Downey

Jan 20, 2025

City Limits Nissan responded

We are so glad to have provided you with a stress-free experience! If you need us at all, please reach out to 512-444-1400 and we'd be more than happy to help. Thanks again and have a great week! Thank you, Jason Laguna General Manager

January 18, 2025

Dealership Rating
Employee Rating

Prompt. Courteous. Informative. Will keep taking the car for service here. Even comes with a free car wash. More

by MCGRAW.MAIL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

City Limits Nissan responded

Thank you so much for taking the time to tell us about your visit, we appreciate it and are grateful for the opportunity to earn your business! If you need anything at all, please reach out at 512-444-1400 as we are always happy to help. Have a great weekend! Thank you, Jason Laguna General Manager

January 17, 2025

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Employee Rating

Excellence in customer service. They are trained mechanically inclined advisers. Nissan is the best built! I’m in my second Nissan, probably will be a third. More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd , Ram, mechanic*****

Jan 17, 2025

City Limits Nissan responded

I am so glad to hear you had a great visit with our team, we hope to provide you with many more happy miles and look forward to your next visit! Thank you, Jason Laguna General Manager

January 15, 2025

Dealership Rating
Employee Rating

Brought car in after there was damage to a tire guard at 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended ser More

by tiffkbish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew "Buzz" Buzzerd

Jan 15, 2025

City Limits Nissan responded

Thank you for your feedback and for bringing this to our attention. I am sorry to hear that your visit with us was less than satisfactory, we are reviewing this and will reach out to you shortly. If you'd like to provide additional information in the meantime, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

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