Jay Canute

Dropped my car in for yearly service and was told that it would be done by 5pm, I get a call at 5:25 saying its ready to pickup. I arrived at around 5:35 and probably waited 15-20 minutes for a sales person would be done by 5pm, I get a call at 5:25 saying its ready to pickup. I arrived at around 5:35 and probably waited 15-20 minutes for a sales person to walk by and say under his breath that they closed at 5:30. Eventually the sales manager comes to talk to me and says theres nothing he can do and I cant pick up my car because I didnt get there within the 5 minute window I was given. I understand it isn't his department but the lack of care or willingness to help is extremely unprofessional. Eventually things started to work out and he gives me back my key while he goes through the paperwork only for me to go out to my car and notice that my front license plate was bent and an oil stain going down the entire side of my car next to my driver side mirror. Assuming they use an auto wash which isn't touchless so if you have a nice car ask them to not was it. Would explain why ive noticed scratches all over my car in the past. From all the times ive gone to this dealership the only people that seem to care is the service department, I understand they could've been short on mechanics that day but a little communication could go a long way. If I got a call saying they closed at 5:30 and my car will be done around then I could've gotten there before and save me from having to talk with the arrogant sales manager. More

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Adam was friendly, respectful, efficient and knowledgeable; he helped match us with the vehicle we wanted. We never felt pressured (which is a huge plus!) and the transactions for purchase were knowledgeable; he helped match us with the vehicle we wanted. We never felt pressured (which is a huge plus!) and the transactions for purchase were handled professionally and quickly. I also appreciate the “local” feel of Tracy VW. They have a great reputation. More

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Thank you ADAM and the VW crew. It was a very long day at the dealership but everyone was absolutely fantastic. They did an amazing job helping me with everything. I truly can't tha It was a very long day at the dealership but everyone was absolutely fantastic. They did an amazing job helping me with everything. I truly can't thank you enough and I absolutely love my new car. More

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Tracy VW and our salesman, Adam made car buying an enjoyable experience. Would highly recommend to family and friends. enjoyable experience. Would highly recommend to family and friends. More

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I knew right away walking into Tracy VW this was a dealership that felt right. Adam immediately made us feel comfortable and confident we could work together. The entire Tracy team made the purchase p dealership that felt right. Adam immediately made us feel comfortable and confident we could work together. The entire Tracy team made the purchase process seamless, organized and all together a great experience More

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Very clean, friendly environment. Lots of vehicles to choose from. Carfax led me to them & the Toyota used truck was a great fit for future needs. The process was easy & speedy from Lots of vehicles to choose from. Carfax led me to them & the Toyota used truck was a great fit for future needs. The process was easy & speedy from start to finish. Respectfully More

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I purchased a car without visiting and the staff could not have been more accommodating and responsive to my questions/requests. They made the whole transaction easy and painless. Most importantly, the al not have been more accommodating and responsive to my questions/requests. They made the whole transaction easy and painless. Most importantly, the all in price of the car was fair and straight forward, no hidden fees or strange add ons to the listed price. More

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This dealership is a very clean and friendly one, the staff is very welcoming and i felt safe knowing that i would get my car at a price that was accurate to its worth! staff is very welcoming and i felt safe knowing that i would get my car at a price that was accurate to its worth! More

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Helpful and not high pressure Nice people Easy process. Looking forward to construction being done Looking forward to construction being done More

by laura.strunk Verified Customer Verified Customer

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First time buying a VW - Steve my sales guy 5 stars - everyone was friendly - polite - great experience with Tracy VW everyone was friendly - polite - great experience with Tracy VW More

by lawmac20 Verified Customer Verified Customer

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