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42 Reviews of Jay Brown
October 22, 2025
I had the absolute pleasure of working with Jay, the Internet Sales Manager, and Sterling, the Finance Associate, at Lexus Westside, and I cannot speak highly enough of their professionalism, dedication Internet Sales Manager, and Sterling, the Finance Associate, at Lexus Westside, and I cannot speak highly enough of their professionalism, dedication, and efficiency. Buying a car can often feel like a drawn-out and exhausting process, but Jay and Sterling completely redefined that experience for me. From start to finish, the purchasing process was handled with such precision and organization that the entire transaction took only about 45 minutes — truly remarkable. Jay set the tone from the beginning with his clear communication and genuine commitment to making the process smooth. He was transparent, attentive, and respectful of my time, which I greatly appreciated. Every detail was explained thoroughly yet efficiently, and he anticipated questions before I even had to ask. It was clear that he values his customers and takes pride in ensuring that they feel confident and informed throughout the process. When it came time to finalize the purchase, Sterling stepped in and carried that same level of professionalism through to the finish line. Finance is often the most time-consuming part of any car purchase, but Sterling streamlined everything perfectly. He was organized, prepared, and incredibly knowledgeable, walking me through each document with clarity while keeping the process moving quickly. Despite the short time frame, I never once felt rushed or overlooked — everything was handled with accuracy and care. What impressed me most was not just the speed of the process, but how seamless it all felt. Jay and Sterling worked as a team to ensure that there were no unnecessary delays, and their dedication to efficiency without sacrificing quality was evident. In under an hour, I was driving away in my new Lexus with complete confidence in my decision and gratitude for the experience. I wholeheartedly recommend Lexus Westside, and especially Jay and Sterling, to anyone looking for a hassle-free, professional, and truly enjoyable car-buying experience. Their level of service sets a new standard. More
by Jacobi_08
Verified CustomerOther Employees Tagged: Sam Chau
October 01, 2025
Extremely prompt responses to questions from Jay Brown prior to coming to the dealership. He sent me the information on the cars that were available which allowed me to narrow my search prior to going to prior to coming to the dealership. He sent me the information on the cars that were available which allowed me to narrow my search prior to going to the dealership. Rafael Garcia assisted me at the dealership and was knowledgeable, courteous and friendly. Overall phenomenal experience. More
by kharris20
Other Employees Tagged: Rafael Garcia
September 25, 2025
Jay Brown kept me informed through the entire process; from waitlist to delivery. During delivery he accommodated my late works hours by staying late. He took the extra time to thoroughly answer my ques from waitlist to delivery. During delivery he accommodated my late works hours by staying late. He took the extra time to thoroughly answer my questions and was not rushed to go through the entire delivery process. I would not hesitate to buy another Lexus from Westside or direct friends to Westside. More
by chiusr
September 09, 2025
I had a great experience at West side Lexus. Jay Brown was quick, friendly, and made the whole process smooth and easy. He was very helpful over the phone before I came in, answered all my quest Jay Brown was quick, friendly, and made the whole process smooth and easy. He was very helpful over the phone before I came in, answered all my questions, and made sure everything was ready for my appointment. When I arrived, the process was seamless—I was in and out within two hours. Excellent customer service. Highly recommend! More
by aliciac022
Other Employees Tagged: Dominic Thornton
August 19, 2025
If you are lucky to get the right sales person, you will be very happy. be very happy. More
by michele_broom
Other Employees Tagged: Mary Margaret McGowan, Ronnie Samuel
August 17, 2025
Very helpful, personable, and professional. Jay kept me informed throughout the process. Love my new GX 550. Jay kept me informed throughout the process. Love my new GX 550. More
by hbeach97
Other Employees Tagged: Manuel Gomez, Davis Champion
August 09, 2025
We had a wonderful experience with Westside Lexus here in Houston. Sydney and Jay were our sales persons. Really appreciate the straight forward sales process without all the sales pressure and sales theatri Houston. Sydney and Jay were our sales persons. Really appreciate the straight forward sales process without all the sales pressure and sales theatrics you see in other dealership nor the snobbishness of the German dealerships. More
by tnp20
Other Employees Tagged: Sterling Sine, Sydney McPeters
August 05, 2025
Westside Lexus was very persistent, efficient, inviting and straightforward. I was looking to get a Lexus Is500 and submitted a built via website earlier this year and out of the greater Houston area, Wes and straightforward. I was looking to get a Lexus Is500 and submitted a built via website earlier this year and out of the greater Houston area, Westside Lexus was not only the first to follow up but the only dealership to reach out via phone call. Throughout my six month wait being that they are doing away with this current model , my salesman Jay and his partner Dominic made sure the process ran as smooth as possible through transparent communication leading up to the actual deal and paperwork while closing on a deal. On the day of, I arrived around 9:50am and was handed keys just a little bit after lunch time. It was a pleasure working with both and if anybody is looking for a Lexus and or just a great sales experiences, I’d be more than happy to recommend Westside Lexus. More
by browncharles936
Other Employees Tagged: Dominic Thornton
