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Jay Brown
274 Reviews
Dealership Experience
6 yrs, 9 mos
Specialties & Trainings
Management
Customer Service
274 Reviews
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274 Reviews of Jay Brown
September 02, 2022
Took four times for them to get my car fixed for my AC to work. I have left four messages for the general manager and have never received a phone call back. They said that they checked and filled all my flui work. I have left four messages for the general manager and have never received a phone call back. They said that they checked and filled all my fluids but yet my windshield fluid was empty when I picked up my car More
by Aurey La Rue
Verified Customer
August 30, 2022
Service visit included a recall repair. This scheduled appointment waited until I arrived to order recall parts. Parts for this fix should have been ordered when I made the appointment. This scheduled appointment waited until I arrived to order recall parts. Parts for this fix should have been ordered when I made the appointment. No parts day of scheduled service....still no parts weeks later. The recall is for dangerous/faulty airbag. I guess I'm driving a bomb because you are having trouble ordering parts. More
by foto055
August 22, 2022
They are friendly and willing to work with you when buying a car. Our salesman was Blake. He is a really nice person. I bought Elantra limited and I love it! buying a car. Our salesman was Blake. He is a really nice person. I bought Elantra limited and I love it! More
by JSIEVING
Other Employees Tagged: Alvaro Romero-Torres
August 09, 2022
My car was being painted as the paint flaked. When it came time to pick up my car, I went directly to cashier. The young lady stated there was no paperwork and I had to see the gentleman in the d When it came time to pick up my car, I went directly to cashier. The young lady stated there was no paperwork and I had to see the gentleman in the drop off section . I went out there ask stated cashier sent me out there and he gentleman stated there is no charge Hyundai paid for all and I asked for paperwork and he said there isn’t any. I proceeded to leave as Jay was not in his office. I went out to my car and notice I could not leave and ask if they could move a car as. Was a afraid I hit while waiting the gentleman came out and demanded I go in and get my paperwork. I stated you just told me I had no paperwork and he raised voice again. So long story short your rep made a mistake and made me looked like I was the bad person. I did not deserve to be treated this way for his error. Now I need to know how much did Hyundai actually pay for this as they had no 80% as what I was told. More
by mmoyers1
August 01, 2022
Great customer service , didn’t wait to long for my service appointment Matt our new car salesperson stepped in to say hello. Nice touch!! service appointment Matt our new car salesperson stepped in to say hello. Nice touch!! More
by mekuehl
Other Employees Tagged: Matt Collins, Jeff Jackman
July 29, 2022
Byron was rude and wouldn’t listen to me about my car. He was shutting me down and completely disregarding what I was trying to say. Horrible experience this time around. After talking with the manager th He was shutting me down and completely disregarding what I was trying to say. Horrible experience this time around. After talking with the manager they finally listened and figured out what was wrong and got it fixed quickly. More
by Aliciamoran87
July 18, 2022
When we got our car back the drivers seat was FILTHY. We had to take it and clean the leather seat. It took 3 cleanings to get it presentable there was so much grease and filth on it after you all had We had to take it and clean the leather seat. It took 3 cleanings to get it presentable there was so much grease and filth on it after you all had it for servicing and it's still not back to what it was. More
by HARGERS
Other Employees Tagged: Alvaro Romero-Torres
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