Jay Albanese
Jay Albanese at Toyota of Boardman
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Jay Albanese

Sales Manager

Toyota of Boardman

8250 Market St
Boardman, OH 44512

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45 Reviews

Dealership Experience

6 yrs, 11 mos

Languages Spoken

English English

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45 Reviews

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45 Reviews of Jay Albanese

April 30, 2023

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Employee Rating

Great response early then was told we weren’t eligible to buy a vehicle because we weren’t “local” and wouldn’t be using their service department. 🤷🏻‍♂️ More

by michaelmcgowan1633
Recommend Dealer
Yes

Other Employees Tagged: Dave Hogue

November 12, 2022

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Employee Rating

Just bought a new Corolla Cross. Megan and Jason were so professional and helpful! The paperwork was done on the phone and e-mail, went in today to pick it up and I was treated like More

by tinaf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Megan Waring

November 21, 2020

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Employee Rating

I never ever expected the purchase of my truck to go as smooth and easy as it did. Jason and Kevin were totally amazing!!!! Never will we go anywhere else to purchase a vehicle More

by Jenniehum51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Mangelli, Kevin Sikora

November 18, 2019

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Employee Rating

Great It was a pleasure dealing with the Preston Team. Dave, Jason and the finance team made everything go smoothly. They were willing to work with me quic More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Mangelli, Dave Hogue

Nov 21, 2019

Toyota of Boardman responded

This is so fantastic to hear. Thank you for your business and for this great review!!

April 24, 2019

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Employee Rating

New Truck Purchase Dear Stephanie – thank you so much for your help and understanding with my new truck purchase. As soon as I drove the SR home I realized I should hav More

by TroutmanBob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 23, 2019

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Employee Rating

2016 tacoma infernal Excellent sales staff, Kevin and the sales crew were great. No hassle, no pressure. Treated me very good. Best used car experience I have ever had. Wo More

by Dan L.
Friendliness
Price
Recommend Dealer
Yes

December 09, 2018

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Employee Rating

Lying and deceitful dealership Preston Toyota of Boardman is the most lying most deceitful dealership I have ever dealt with. Jay Albanese (sales manager) and Kevin Bertilacel (i More

by Disappointed Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevin Bertilacci

Dec 13, 2018

Toyota of Boardman responded

Hello Mr Mitchell, We aren't sure what else we could have done differently. We sent every picture before you made the trip, it was a 208,000 mile Honda. We checked it through our shop and it passed our safety inspection. As stated, It appears you had an issue driving at 80 mph, but you didn't call us to let us know that you were having an issue. As we always do, we would have had it checked out by a local dealer close to you. Unfortunately you traded it before we had a chance to offer that. We know we were selling that vehicle for a fair price as well. We are sorry for how the transaction unfolded. It is never our intention to have someone unhappy with us, one car deal for us is never worth it to our team. We try to always provide a great experience with a great product. Doug Peters - General Sales Manager

Dec 16, 2018

Disappointed Customer responded

Typical response, just what I expected. I was given a phone number to contact Doug Peters. The number went to a generic voicemail. I contacted the salesperson, explaining that I called and reached a voicemail. I gave my contact information and he said he would relay the information to Doug Peters. I don't expect that Doug will contact me so I will address your latest response. I explained to Kevin that I could not tell much from the photos because of the reflections. I asked him to let me know if there was anything more than minor scratches before I drove about six hours to purchase the car. He assured me the car was fine and it was a one owner. I have twins turning sixteen and was purchasing two cars alike except for color. After making the trip and seeing the car, I wasn't happy to say the least. My little girl was so disappointed that I decided the car wouldn't be a good purchase. After a lengthy discussion with my wife and daughter, I reluctantly decided to purchase the car. The car had dents and scrapes in front and back of one of the rear fenders and it was rusted (definitely more than a scratch). The car also had a few small dents on the other side. On our trip home, at speeds between 70 & 80, the car vibrated violently when accelerating but smoothed when coasting. There were times I didn't think the car would make the trip back home. While in the area, I purchased another car from a reputable dealer in Cleveland with well under 200,000 miles and in almost perfect condition. Once we made it home, I realized we had made a big mistake. I contacted another reputable dealer with the same type car and traded the bad choice that I made. This car has well under 200,000 miles and is in almost perfect condition. I now have two great cars alike except one is black with gray interior and one is gray with black interior. I paid the same price for both cars which was in the same price range that I paid for the bad choice from Toyota of Boardman. I got $2,500.00 less for the car than I paid originally when purchasing it from Toyota of Boardman. Toyota of Boardman tries to make it appear like they are concerned but they haven't even taken the time to contact me. They are only concerned about their reputation. Take it from me, BEWARE OF THIS DEALERSHIP!!!

October 19, 2018

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Easy and productive car buying Jim Barth is an excellent salesman. He has a laid back manner, good listener, and made it easy for us to find what we were looking for at a fair price More

by Pete5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Barth, Erica Graham

October 17, 2018

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Employee Rating

Best staff and LOVE my new Toyota rav 4 lease Jay the manager was so very helpful and bubba were very friendly and were very honest two men I could trust as a single woman leasing a vehicle on her More

by Lexirae001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Mangelli, Mike Kirkwood

September 21, 2018

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Employee Rating

employees dealt with Jim Barth was very helpful and knowledgeable with us while picking out our new car. He was not pushy and he listened to my concerns in purchasing our More

by kpc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Mangelli, Jim Barth

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