Javier Parada

My recent experience purchasing a new 2025 Macan 4 Electric from Porsche Riverside has been extremely disappointing, particularly regarding the condition of the vehicle at delivery and the subsequent Electric from Porsche Riverside has been extremely disappointing, particularly regarding the condition of the vehicle at delivery and the subsequent service I received. The buying experience with our salesperson, Javier Parada, was generally good. However, the condition of the vehicle was concerning. Due to limited lighting at the dealership, I was unable to thoroughly inspect the car. After I got home, I discovered numerous issues, including a dent on the driver's door trim, a persistent vibrating noise from the passenger door panel, scratches on an air vent, and missing valve caps on the front driver's- and passenger's-side tires. The car also had over 162 miles on the odometer at delivery, which in retrospect, should have been a red flag and made the vehicle feel more like a lightly used demo. The most frustrating part of this experience has been the dealership's lack of a satisfactory response. I reached out to General Manager Jon Kienle, General Sales Manager Jeffery Hudson, and my salesperson Javier via email and never received a response. After noticing my Google Review for the dealership, General Manager Jon Kienle responded back to my review and agreed that my vehicle should have been pristine and that all the issues were unacceptable for a new vehicle delivery. He wanted to assure me that they would take my concerns very seriously and that General Sales Manager Jeff Hudson has my contact information and that he would be reaching out to me to personally make things right—Jeff Hudson never reached out to me. When I brought the car in for service to address the damages, the process was initially promising. Service advisor Omar was a bright spot—he was professional, provided daily updates, and sent photos of the repairs. However, when I returned to pick up the vehicle, new scuff marks and scratches were present, suggesting carelessness after the repairs. When I pointed out the new damage, my salesperson and a sales manager, Eric Lafever, were confrontational and dismissive of my concerns. They accused me of making false statements in my Google review and seemed to miss the point of my complaint, focusing on the car's mileage rather than the visible damage. This argument was uncomfortable and unproductive. Eventually, Eric presented three options: a trade, a buy-back, or for me to keep the vehicle. I chose the buy-back, but the dealership later refused, stating I would be "upside down" by roughly $10,000. This entire experience has been a massive letdown. As a long-time Porsche owner, I am shocked by this level of customer service. I cannot recommend Porsche Riverside. The lack of accountability, combined with the poor condition of the vehicle and the negative service experience, has left me feeling completely disheartened. More

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What stood out the most was Javier Parada professionalism and approachability. he made us feel valued and never pressured, which made the process feel comfortable and stress-free. I highly recommend him to and approachability. he made us feel valued and never pressured, which made the process feel comfortable and stress-free. I highly recommend him to anyone looking for a friendly, and trustworthy sales professional. he made a lasting impression, and I will definitely seek him out for any future needs. More

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