Javier Narvaez

My engine failed while driving on I95. My mechanic recommended that I call the dealership I bought the car, which I did. I was so happy to find out that the engine was covered. The kia My mechanic recommended that I call the dealership I bought the car, which I did. I was so happy to find out that the engine was covered. The kia dealership and service department did a wonderful job and was able to give me a loaner car so that I could get to and from work as a nurse. So far it was wonderful. When I called to pick up the car the service representative asked me if the brake light was on prior to the engine failure. I said no, that no lights came on prior to the engine stopping--not even the engine light. They said that the brake light was going on and off (on the dashboard) and that they did not do anything that would have caused it and suggested that I have new brakes. They quoted me a price and being that the dealership is over an hour from my home, I elected to take it to my home mechanic. The dealership stated that it was okay to drive and to please let them know if I found anything about the brake light. I. got it to my mechanic, who quoted me a much better price on the brakes and stated they would look into why the brake light was now suddenly coming on. The mechanic stated that they would look into the brake light for me. They changes my brakes and then assessed the light which was still going on and off. The mechanic then stated that it was probably a problem with a wire when they put the new engine in and they did not know what to do. I called back to Kia, to the service rep who stated he wanted to know the outcome and left a message. I got no call back. I called again and left a message to see if there was anything that could be done. Again no call back. So, my brake light still goes off and on, but at least I have new brakes. The whole incident went from our family stating we would definitely be going back to Deland for a new car when it came time, to maybe, we are not sure. However, I do want to praise the mechanics who worked on my car and got my engine fixed. I do love my car. More

by KDCCAT Verified Customer Verified Customer

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Great service and amazing customer service as always I would always like to get my servicing done here. Appreciate you guys would always like to get my servicing done here. Appreciate you guys More

by nenoh13 Verified Customer Verified Customer

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Great customer service and they were spot on with the time it would take for a oil change.felt like I was in and out.this is my 3rd car with DeLand Kia! time it would take for a oil change.felt like I was in and out.this is my 3rd car with DeLand Kia! More

by jruvolo80 Verified Customer Verified Customer

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Simple the best in the area good service good car and good price all in one the best good price all in one the best More

by LRIVE03 Verified Customer Verified Customer

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The smoothest car buying experience I have ever had. Expected to be there 3-4 hours like normal we were in and out and they worked well with us to get the payment we wanted for out new Forte GT Line Expected to be there 3-4 hours like normal we were in and out and they worked well with us to get the payment we wanted for out new Forte GT Line More

by TSNHEREIM315 Verified Customer Verified Customer

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went to have a/c repaired and ended up trading vehicles for a 2024 kia carnival for a 2024 kia carnival More

by kns03 Verified Customer Verified Customer

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very quick in and out, i was kept informed of my cars progress and was very pleased. progress and was very pleased. More

by ESCAPEFRMNY Verified Customer Verified Customer

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Javi made my second experience with Deland Kia much better than my first. He was friendly, understanding, patient, and helpful. He even actively communicates with me via text on his days off. better than my first. He was friendly, understanding, patient, and helpful. He even actively communicates with me via text on his days off. More

by JWATKINS.SOLAR Verified Customer Verified Customer

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Salesman Johnson was awesome to work with and very professional. Everything went easy with no pressure to buy. professional. Everything went easy with no pressure to buy. More

by JERRYSMITS48 Verified Customer Verified Customer

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Great service excellent customer care they get the job done and do a great job doing it done and do a great job doing it More

by JAMESFAMILY1215 Verified Customer Verified Customer

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