Javid Zahir

Purchased a Radiator assy for a vehicle that hit a deer. My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to M My auto had in stock and available. Damage to truck was more severe than first inspection and ended up be a total loss. Tried to return radiator to My auto next day and was charged a $ 60 restock fee. Call several times to speak to a actual person is a challenge and left a message for Paul Miller the parts manager to please call me so I could explain the situation and since it was something they stocked was it fair to charge a restock fee. Will be going to Grand Rapids from now on at least they return your calls. Review would be for the parts department however it is not listed a an option for who I worked with so hence the parts and service director More

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Staff is always friendly and ready to assist the customer with all their vehicle needs. with all their vehicle needs. More

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Took my 2021 Toyota Tacoma in for an oil change and alignment. Customer Care Specialist, Amanda and Toyota Service Manager, Jeremy and the service tech all took great care of me. alignment. Customer Care Specialist, Amanda and Toyota Service Manager, Jeremy and the service tech all took great care of me. More

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What a Joke this place is. .. From the Service Department to Sales. The young man that work with in sales was fantastic. I chose to not do a survey because I didn't want it to .. From the Service Department to Sales. The young man that work with in sales was fantastic. I chose to not do a survey because I didn't want it to hinder the guy salesman. The Sales Manager is very condescending when talking to customers. I have experienced the same when working with the service department, they act like they are never wrong. Something will have to drastically change to ever get me back in the doors of this dealership. Fundamental flaws from the top down. More

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Their service is great. Even though because of the world wide logistics problems they try to get the parts and accessories we wanted installed on our new 2023 Subaru Tour. Even though because of the world wide logistics problems they try to get the parts and accessories we wanted installed on our new 2023 Subaru Tour. We are very happy with the waiting area where I used the customer office space to get some online work done. More

by KENKOLK Verified Customer Verified Customer

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I was amazed at how efficient Dennis was in getting my sale finalized. I don’t know a lot of the details that have to be tended too but I didn’t have to worry as everything was done for me. I really appre sale finalized. I don’t know a lot of the details that have to be tended too but I didn’t have to worry as everything was done for me. I really appreciated the time and help given to me to help me get my dream car. Thank you Dennis and the other MY AUTO workers that helped get it done. I definitely will recommend you all to my friends and neighbors. Thanks again 👍🏻😊 More

by lancenmo Verified Customer Verified Customer

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There was a well known manufacturer’s defect on the Nissan we purchased Certified Pre-owned that was not disclosed to us. .our calls to the sales manager were initially not returned for 6 weeks while w Nissan we purchased Certified Pre-owned that was not disclosed to us. .our calls to the sales manager were initially not returned for 6 weeks while we sought a solution. After 6 weeks the service manager facilitated an agreement for My Auto to provide the required repair. Service department is great ! Sales need to improve in customer service More

by mike@calconmarine.com Verified Customer Verified Customer

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It is a pleasure working with My Auto from the sales department to the service department. Very knowledgeable, informative, and professional. I will definitely send my friends and family their way. department to the service department. Very knowledgeable, informative, and professional. I will definitely send my friends and family their way. More

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Management and ownership do not take accountability or care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I ne care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I needed new tires. Around my 20k service, my tire pressure was reading low and I could not get the caps off so I brought it in a few hundred miles sooner. They tell me again, that my tires need to be replaced. I then noticed that they had not put air in the tires as my pressure had not changed. When I questioned this, they told me they couldn't get the caps off. They were just going to let me leave and not address it. And I did in fact leave with it not addressed. But the service manager, Javid, assured me that he would take care of this. Well, he did nothing. A few weeks later, I got in my car for work and one of my tires was at 15 psi.. I could not put air in it because I still could not get the caps off. I had it towed to the dealership. I had a small puncture in the tire. I do not know how it happened but I know that that is not the fault of the dealership. The service manager made me a deal that they would cover 2 of the tires and I would have to pay for the other 2. I was okay with that even though having to replace all of the tires at 20k was not making sense to me. The punctured tire needed to be replaced anyway. I had to have all new stems put on all of the tires and I was thankful for the extra $40/month I spend on the tire warranty because the dealership would have done nothing for me had I not had it. New tires on the car and it shakes. I have taken it back 6 times ... SIX! On October 6th at after having it back four times because of the shake since the new tires were put on, I called the owner, Scott Campbell. I left him a lengthy message explaining to him what was going on. I never heard back from him and to this day have not gotten a response. My sales guy told me of how the owner was a christian man who was a doctor and only wanted people to have a good dealership to help with their vehicle needs. I bought it hook, line and sinker. I'm the idiot. This guy doesn't care about his customers. He cannot even be bothered to return a call. I have been driving the car now for 2 months with the shake. I decided to get it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I was understanding and patient throughout. I didn't deserve this treatment. I am not a person with a lot of time and all the back and forth to the dealership was wearing on me. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and how unheard of that is in the Toyota world. They have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. He then brought me to a guy that sells Nissan. They appraised my car that is in excellent condition (aside from the shake), at 21,500. Kelly blue book trade-in value was over $24k. I owe $20k. I have $1200 that I put down and paid another $1200 for heated seats. I have paid over $2k EXTRA in car payments along with $10k in payments. This was not a fair trade in. I explained to him that I have over $15k into this vehicle and that I was going to lose pretty badly. His snarky comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease. AND a lease would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. So here I sit with a car that shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere. I assure you that I am a fair person. I am not a complainer and I do not have poor communication skills. I gave them several opportunities and was nice about it every time. I am reporting this dealership to the Better Business Bureau and to Toyota Corporation. More

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They make you feel like you've been a life long customer and friend when you drive in for the first time. They clearly care that their customers are pleased with their service. and friend when you drive in for the first time. They clearly care that their customers are pleased with their service. More

by KENKOLK Verified Customer Verified Customer

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