Javaris Barber

Brandon Honda responded

Thank you for sharing your experience with us. I want to personally apologize for the inconveniences you faced during your recent visit to our service department. The situation you described, including the confusion regarding the recall, the extended wait time, and the issues with the courtesy van service, falls far short of the standard we aim to provide. I deeply regret the frustration and inconvenience this caused. I assure you that we are taking your feedback seriously. I will personally review what happened during your visit and address these concerns with our team to ensure this does not happen again. If you are open to discussing this further, I would like the opportunity to learn more about your experience and find a way to make things right. Please feel free to contact me directly at 813-664-1234 or rvanhart@brandonhonda.com. Thank you for bringing these matters to my attention. I value your feedback and hope we can regain your trust in the future. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda

Brandon Honda responded

Dear Andrew, Thank you for sharing your feedback. I want to sincerely apologize for the frustration and disappointment you’ve experienced. Your concerns about pricing and financing are very important to us, and I regret that you feel the process did not meet your expectations. We take situations like this seriously, and I’d like to better understand your experience so that we can address it appropriately. Please reach out to me directly at 813-664-1234 or via email at jjarrell@brandonhonda.com. I am committed to reviewing your concerns thoroughly and working with you to find a resolution. We value your feedback as it helps us improve, and I hope we can regain your trust. Best regards, Justin Jarrell General Sales Manager Brandon Honda 813-664-1234 jjarrell@brandonhonda.com