Jason Witte | Page 8

Bolt Purchase Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided hones Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided honest transparency on pricing. More

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4th vehicle in 11 years! I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current S I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current SUV and at some point I'd have to "bite the bullet" to get out early if I wanted something bigger. I was presented options I'd never considered before and got exactly what I wanted with a payment/money down I could handle. Thank you, Russell and Jason for the great deal and Mr. Cohen for getting me approved! Not to mention Joey for showing me how everything works and touching all the buttons. Special shout-out to Scott and Abe for entertaining my daughters while I did paperwork. They are a handful and I appreciate you keeping them busy. What another great experience! Thanks to all of you! Momma "Bears" More

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Car buying Made Great Again!! Criswell is Making car buying Great Again! Thank you so much to Russell Carter, Jason Witte, Mike Cohen, Sam Hicks, David Coggin and the entire team Criswell is Making car buying Great Again! Thank you so much to Russell Carter, Jason Witte, Mike Cohen, Sam Hicks, David Coggin and the entire team at Criswell Chevrolet. I didn't think I could lease a new Cruze as inexpensively as I did but the team made it happen. Now I don't have to worry about my daughter driving to school and breaking down. She gets to drive Brand new reliable Chevy Cruze LT with Bluetooth and a warranty! Russell and Mike worked hard to make the dream come true! I wont buy or lease a car anywhere else. This was a YUGE DEAL for my daughter. If Trump saw the art of this deal, he would approve! More

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Excellent dealership and professional personnel. My salesman (Troy Yates) was very patient working with me. I test drove a few different vehicles and even inquired about the SS. This process went on My salesman (Troy Yates) was very patient working with me. I test drove a few different vehicles and even inquired about the SS. This process went on for a few weeks until I made up my mind on my Malibu Premiere. The General Sales Manager (Jason Witte) was also extremely helpful in getting me a great deal. Greg the finance man took his time and explained everything to me. The entire process from start to finish was less than 3 hours in the dealership. Troy, Jason and Greg need to be commended on their professionalism, expertise and going to extra mile. They are excellent examples of great customer service professionals and are an asset to Criswell Chevrolet! I strongly recommend Criswell Chevrolet to anyone who is in the market for a new or certified used Chevrolet! More

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Very Happy with my experience and new vehicle The best customer service is at this dealership. This is my second purchase from this dealership. Everyone is friendly and helpful. The salesman who The best customer service is at this dealership. This is my second purchase from this dealership. Everyone is friendly and helpful. The salesman who helped me was very knowledgeable with the vehicles I asked about. He was honest and willing to go the extra mile to make sure I was happy with my purchase. I always recommend Criswell to all my friends and family. Thanks!! More

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Exceeded expectations My wife and I had a perfect experience with Criswell Chevy and all of the employees we worked with. The sales associate, manager, and finance manager My wife and I had a perfect experience with Criswell Chevy and all of the employees we worked with. The sales associate, manager, and finance manager were all class acts and very helpful. We were treated well and every step of the process to leasing a new vehicle was clearly explained and the process went as smoothly as it could have. We strongly recommend Criswell Chevy and will continue working with them in the future. Great experience start to finish! More

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Terrific experience. Jason Witte is the consummate sales professional, with phenomenal follow-up and customer orientation. He is determined to ensure any concern or issue Jason Witte is the consummate sales professional, with phenomenal follow-up and customer orientation. He is determined to ensure any concern or issue is dealt with promptly and courteously, and resolved to the customer's complete satisfaction. He is, quite simply, the best sales manager that I ever experienced. Thanks, Jason! Len List More

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Far and Away One of the Best Sales Professionals Out There! I actually stumbled across Russell's profile here on dealrater and needless to say the reviews were spot on. Russell is extremely outgoing and keeps I actually stumbled across Russell's profile here on dealrater and needless to say the reviews were spot on. Russell is extremely outgoing and keeps in touch with you every step of the way. I pre-ordered my 2016 Chevy Volt with him and from the beginning to the very end it went as smooth as glass. If more sales folks were like Russell people would not detest car buying. He honored what rebates and discounts he could considering I was out of state and I knew exactly what it was going to cost me before I went in there to pick up my car and sign on the dotted line. If you do business with one salesman this year make it Russell! You won't be disappointed and you will actually be amazed how above and beyond he goes for his customers. As long as I stay in the area the guy has definitely got a customer for life here. Special recognition needs to go out to Jason Witte, Jake Bates, and Jackie Wells whom helped out tremendously when I picked up the car. It really is a team effort at Criswell. These three are awesome professionals, as knowledgable as it gets, and most importantly they never push you into anything you don't want. That says a lot in this day and age. Do yourself a favor and make sure you deal with these folks, their reputations speak for themselves! More

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Beat Car Buying Experience Mike and Jackie made the my purchase of my first Corvette a breeze. Mike expertly explained the ordering process; kept me informed during my wait and Mike and Jackie made the my purchase of my first Corvette a breeze. Mike expertly explained the ordering process; kept me informed during my wait and provided a good explaination of the operating procedures for my Corvette. Jackie clearly explained the finance portion of my lease. Mike and Jackie are professional the friendly. They are wonderful people to work with. More

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Bait & Switch Pricing The internet advertised prices are what brought us to Criswell; however after realizing the prices include rebates that most people don't qualify for, The internet advertised prices are what brought us to Criswell; however after realizing the prices include rebates that most people don't qualify for, I was ready to leave. From that point on, it was the typical, dreaded car-buying experience -- haggling, back and forth, drawn out negotiations. After we expressed distaste with the pricing strategy and said we wanted to look at a different model of vehicle, the sales rep, Joey, seemed annoyed and couldn't locate the one vehicle in the next level down trim model (the cheaper one). I was perplexed, to say the least, that on such a large lot they only had one LS model and he couldn't even locate it! When they low-balled our trade by about $2,000, Joey recommended we go to CarMax. Miraculously, when we decided to buy there, they gave us what we wanted for the trade. We ultimately bought the mid-level model at more than we really wanted to pay. In the finance office, things were no better. Although the rep was pretty quick, since we were in a time crunch, nothing was transparent and I found out, after the fact, that we didn't get the lowest rate possible even though I mentioned an employee rate with a particular bank. We were not given the employee rate. My credit score is high enough to qualify for any rate (I just got a 0% special with Toyota yesterday), so that was not the issue. The whole experience just seemed shady. After receiving an email from the GM requesting feedback, if we couldn't rate our experience as "completely satisfied", I responded and explained why we were not completely satisfied. The response from the GM was quite lacking. He explained that all dealers in the area price that way, and cited specific competitive dealers. A quick internet search showed those dealers' prices to be in line with MSRP so it doesn't look like they implore the same pricing strategy. In fact, I purchased a new vehicle from one of the competitors he mentioned 3 years ago, and did not experience the bait & switch pricing. All in all, I would absolutely not recommend this dealer to anyone! I regret the fact that we bought from them. More

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