Jason White

It was a 3 plus hour drive from our home. Very well worth the drive. . Very well worth the drive. . More

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Está bien y serca de casa y es todo gracia as goodbye si si bien si bien More

by martin.nunez0000 Verified Customer Verified Customer

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I am writing to formally express my complete dissatisfaction with the service experience I recently had. I brought my Silverado for maintenance. As a loyal customer, I have always chosen Chevy v dissatisfaction with the service experience I recently had. I brought my Silverado for maintenance. As a loyal customer, I have always chosen Chevy vehicles and entrusted your dealerships with my vehicle maintenance. However, my most recent experience has left me frustrated and disappointed. On December 18th, I brought my Silverado in because the fan was running even after the engine was off. I was informed that the vehicle required a cooling service system and other services, totaling $2,400. The repairs were completed, and I left trusting that my truck was in good condition. However, a few days later, the check engine light came on. I called Matthew, the advisor who initially helped me, and inquired about the $239 diagnostic test fee. He assured me that, since I had just been in for maintenance, he could check the issue without an additional charge. When I brought the truck back, Matthew was unavailable, so Edwin assisted me. I explained my previous conversation with Matthew, but it seemed irrelevant. Edwin ran a test code that flagged the battery and oil sensor but said a more thorough diagnosis would be conducted. I received a statement of work a few hours later, estimating nearly $14,000 in repairs, with most recommendations marked as critical. When I called to question why none of these issues were flagged during my recent maintenance visit, I was told that “things can just happen.” On January 7th, I spoke with Josh, who said he would contact GM to see if any relief could be provided, as I have consistently followed maintenance recommendations and worked with Chevy dealerships. I waited eight days with no follow-up and had to call back myself. When I spoke to Josh again, it seemed he had forgotten my situation entirely. He called back later to inform me that no relief from GM was available. Frustrated, I asked if the $230 diagnostic fee could be waived if I replaced the battery, one of the flagged issues. Josh said he would call me back the next morning. It has now been 4 days without a response. As a loyal Chevrolet customer who has owned multiple vehicles and always prioritized dealership maintenance, this experience has left me feeling undervalued and disheartened. The lack of follow-up, conflicting information, exorbitant repair estimates, and overall poor communication have solidified my decision to no longer be a Chevy customer nor recommend to anyone. While I understand that vehicles require maintenance and repairs, the inefficiency and inconsistency I experienced during this process are unacceptable. Not to mention, a simple service like washing my vehicle was not even provided after picking up my car and paying the diagnostic fee. This situation has irreparably damaged my trust in the Chevrolet brand. More

by hmun159 Verified Customer Verified Customer

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Randy is the best he found me the perfect vehicle with the perfect price. I have bought two vehicles now from this dealership, if I ever need another vehicle, I will come back to Young Chevrolet and I wil the perfect price. I have bought two vehicles now from this dealership, if I ever need another vehicle, I will come back to Young Chevrolet and I will remit recommend Young Chevrolet to anybody that needs a vehicle. More

by rhondawwilborn7506 Verified Customer Verified Customer

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Very good pickup buying experience. I would highly recommend to anyone to buy a vehicle here. I would highly recommend to anyone to buy a vehicle here. More

by rmyrickdvm Verified Customer Verified Customer

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My experience at Young Chevrolet was great. They truly care about servicing your vehicle with the highest expectations and have great customer service. They truly care about servicing your vehicle with the highest expectations and have great customer service. More

by Jorja Hartwell Verified Customer Verified Customer

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The service provided was exemplary, with clear and effective communication throughout the process. They addressed the recall promptly and also conducted a thorough examination of additional technical effective communication throughout the process. They addressed the recall promptly and also conducted a thorough examination of additional technical issues. I appreciate their professionalism and attention to detail. Thank you once again. More

by serg74us Verified Customer Verified Customer

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Great customer service, service orders seem to take longer than expected most of the time. But I would recommend. longer than expected most of the time. But I would recommend. More

by hector_zamora Verified Customer Verified Customer

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