Jason Westafer | Page 6

Service and purchase of new car. Gates Toyota has always taken care of me. 10h vehicle purchased here and will continue. Service department always friendly and know me by name. Treat Gates Toyota has always taken care of me. 10h vehicle purchased here and will continue. Service department always friendly and know me by name. Treat their customers well. More

by DMCOMBES Verified Customer Verified Customer

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Trading Rogues Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot of miles on our vehicles as we have children who live in northwestern Canada. After perusing their website, I contacted the dealership by email first to let them know what I was interested in on their lot. I was contacted promptly by one of their internet sales people who was very courteous and helpful. I told her that I only wanted to work with Mike McNally. The reason I requested Mike again was because of my earlier experience with him 2 years ago. He is hard working, funny, knowledgeable and he makes the whole onerous process of buying a car pain free. He works quickly, showing you what they have along with its special features, mileage, etc. and he has always given me a great deal on a trade in. He also knocked quite a significant amount off the sticker price too. He wants his customers to be satisfied. I can't say enough good things about this man. I will return to Gates and to Mike McNally every time I am ready for a newer vehicle. Not only are the sales staff wonderful, and remember, Mike McNally is my favorite, the service department folks are always courteous and friendly. The lounge area is very comfortable with free coffee and tea offered. They even have a free van service to take you shopping or wherever else you need to go while you are waiting for your car. If you want excellent, fair service from a team of trustworthy pros, I strongly urge you to try Gates Toyota. Personally, I don't plan to go anywhere else while Mike McNally is there. Special mention and thanks also to their business manager, Jason Westafer for great service. I think they all deserve a raise! More

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2019 Camry XSE This is the single worst car experience of my life. A complete failure by everyone I dealt with in the dealership. Salesman was uninterested, the fina This is the single worst car experience of my life. A complete failure by everyone I dealt with in the dealership. Salesman was uninterested, the finance manager was pushy and slow. The car itself was delivered absolutely filthy, top to bottom. And to top it off the car was delivered with a dent in the door that they said I should have noticed. I have purchased cars from Gates for more then 30 years but this is the last. When I brought the dent to their attention they said they would get right back to me. Well.... still waiting. Was at dealership for 2 hours and nobody went through the car with me. Not shown a single feature. More

by RBLUD Verified Customer Verified Customer

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Exceptional customer service This is my second Toyota Camry from GATES TOYOTA.MY WIFE AND I WERE COMPLETELY SATISFIED WITH THE FIRST CAR SO THEY DEFINITELY EARNED OUR BUSINESS This is my second Toyota Camry from GATES TOYOTA.MY WIFE AND I WERE COMPLETELY SATISFIED WITH THE FIRST CAR SO THEY DEFINITELY EARNED OUR BUSINESS ON THE SECOND. HIGHLY RECOMMEND THERE DEALERSHIP. GSH. More

by GREGHURLBUTT Verified Customer Verified Customer

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Unsatisfied Brought a 2011 Chevy Equinox lt it has went three 4 quarts of in 2000 miles I have had it 3 months we Got the runaround a lot of talk and there is a C Brought a 2011 Chevy Equinox lt it has went three 4 quarts of in 2000 miles I have had it 3 months we Got the runaround a lot of talk and there is a Class action lawsuit for GM on these cars they have an oil consumption problem and the still are selling them NEVER Will I EVER GO BACK TO GATES for a vehicle More

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Customer first Friendly... willing to explain questions that my wife and I had. Good on price also.scott Blackford is a good man to have on your team. Friendly... willing to explain questions that my wife and I had. Good on price also.scott Blackford is a good man to have on your team. More

by kmeister0 Verified Customer Verified Customer

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Helpful and friendly staff We arrived to test drive a car one more time before purchasing. While outside looking at all the cars on the lot, it wasn't long before Marcus came an We arrived to test drive a car one more time before purchasing. While outside looking at all the cars on the lot, it wasn't long before Marcus came and joined us. He was very polite and friendly. He guided us on a test drive while answering all our questions. Then we came in to discuss specifics, and he helped address all our questions regarding financing, trade-ins, etc. More

by PTDUDASH Verified Customer Verified Customer

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Great buying experience I had a great experience with Gates Toyota. The dealership did not have the specific vehicle with all the specs I wanted on their lot. They went to a I had a great experience with Gates Toyota. The dealership did not have the specific vehicle with all the specs I wanted on their lot. They went to a great length to order it in for me. Chris Johnson especially was very helpful in getting me exactly what I wanted. From my experience with them, it’s not just about the money they want, they make sure you have a good buying experience. I will highly recommend this dealership especially Chris Johnson. More

by Toyota lover Verified Customer Verified Customer

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The Perfect Fit We came in with a very specific car and price in mind, after a long and arduous search. We figured they would only have something that we would just h We came in with a very specific car and price in mind, after a long and arduous search. We figured they would only have something that we would just have to settle for. Boy we're we wrong! They were able to get us into our ideal vehicle AND help us stay in our budget! The staff were all so pleasant to deal with, I highly recommend them to anyone looking for a vehicle. More

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Very impressed Trent is one of the best sales men I have ever worked with on buying a car. He wasn’t just trying to sell a car to make commission he listened to not Trent is one of the best sales men I have ever worked with on buying a car. He wasn’t just trying to sell a car to make commission he listened to not only what I wanted but needed with no BS. I will definitely send more people his way. More

by lmay52 Verified Customer Verified Customer

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