Jason Turrell

This is a TRUE (not just advertising) Home Town dealership!! Living up to the family tradition for people in Whatcom County From Chambers to Dehil to the vandersomethings! Not because of some fancy dealership!! Living up to the family tradition for people in Whatcom County From Chambers to Dehil to the vandersomethings! Not because of some fancy ad.. If you have a problem with this location it's probably because you need to work on your communication skills. In the months that we ended up working with the awesome crew at Bellingham Ford. We had some problems, understand a great company is not measured by it's success, but how it handles the problems that come through that success🤔. It's a vehicle, lots of details, lots of cars and paperwork. Oh and I'm not the only person in the world. But they sure made me feel like it. I don't like hanging out at a dealership the whole back and worth this car that deal this price. Shawn knew this jack respected it. I'm busy, they are busy. We sent what we wanted vehicle wise and our budget. Got the deal we needed and wanted. Got rid of the junk vehicles we got stuck with from other dealerships/CARLOT and ended up in a beautiful ford. Then it happened 10 days later the vehicle dies. Yep, they showed up within an hour, sent out a head tech, then a tow truck. Discovered the problem was really no one's fault BUT what did Bellingham Ford, Shawn, Julian, David, Jack and the crew at Bellingham Ford do, they handled it. So we could work and handle life. Smile on their faces and happy to help us. That's the definition of customer retention and care. I didn't expect it we thought fun newer car. Stop in and do what we did find the people in dealership that work with you, if one doesn't work ask for other. We are all on different paths but remember we all are battling something respect eachother. We are spending money that we feed our families with and they're working to feed their families. All it took with this dealership was simple communication (I learned some to). We dealt with a couple other "car lots" and ended up with a 500$ payment sitting in our yard and nothing we could do about$$$. So appreciate the local big guys and take care of them.. They take care of us more then you know. They just proved it to me and my family when we needed it. 50 years Whatcom.. I was never a Deihl Ford customer now a loyal Bellingham Ford Family Member! 👏 Bravo Bellingham Ford!! Life Time Whatcom County Resident! More

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Jason went above/beyond to make my issue a priority. I finally felt heard/understood. I finally felt heard/understood. More

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I appreciate the friendly staff and the fact that they bring in other cars to sell. bring in other cars to sell. More

by GARTH_BUTCHER Verified Customer Verified Customer

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Bought a 2017 Dodge Journey. The next morning I found it had a severe oil leak. Took it back and informed the sales department. They said they would take care of the problem. It The next morning I found it had a severe oil leak. Took it back and informed the sales department. They said they would take care of the problem. It was a huge relief that Bellingham Ford stood behind their sale of a vehicle that wasn't completly repaired. They could have said "Not our problem" but they said they would take care of it. Service department was unable to inspect it that day and I was told to bring it back the following day. I took it to Rairdon Dodge, they inspected it that day and gave an estimatae of 2,000 to replace the oil cooler & parts. I gave that to Bellingham Ford The following day an inspection was done by Bellingham Ford service depart and they found the oil cooler needed to be replaced again. Service advisors showed a lack of concern addressing the issue. I had to call Cody to verify that the spark plugs that I requested specifically to be replaced while the intake manifold was removed in order to access the oil cooler; were going to be replaced while the engine was torn down and was told he just forgot to list it on the work order - good thing I called again...his reason for missing it..."he was busy checking other vehicles in". Also while replacing the oil cooler the sensors, a very inexpensive part, was not replaced...nor was it brought to me for discussion on the wisdom and cost savings of doing so while the engine was torn down. It would have taken seconds to bring this to my attention and I would 100% have said YES please replace them now and I will pay for the parts/labor for doing so. The transmission was leaking and the pan was taken off. A new gasket was installed but the trans. filter was not replaced (another inexpensive part). I specifically informed Cody that I would pay out of pocket for the replaced spark plugs and any other parts needed. I feel like I completely showed that I wanted anything and everything taken care of while the engine was torn down and that I was willing to cover the cost to have the job fully completed correctly. Again feeling an overall lack of concern, I asked to speak to service manager. Service manager, Jason Turell, was a pleasure to work with and assured me that everything I asked was taken care of without question at no cost. That assurance was appreciated, and my 'bad' for assuming the inexpensive parts would be replaced. I called Jason and left a voicemail specifically requesting the transmission filter be replaced along with the new gasket...just in case common sense wasn't considered part of the job...even though I said I would cover extra costs for the job to be completed correctly. I said that I didn't care how long it takes as long as the job was completed correctly. Now, in order to have the transmission filter replaced, I have to have the transmission pan removed again and a new gasket and the transmission fluid replaced just to replace an inexpensive filer that has 95k miles. A little thought beyond the task in front of them...a little communication with me to confirm additional work I would want completed....a little better listening to my specific requests and follow through on writing it on the work order...a little bit of "people smart" by reading me as a person and how intent I was on having the work fully completed now...when it simply made sense to go the extra step of replacing inexpensive parts....would have made this a better experience and not left such a bad taste in my mouth for dealing with Bellingham Ford's service department. The only saving grace was Jason Turell. At this time I had a second vechile a 2016 F-150 in for service with another service advisor and was in need of a shuttle ride to my office. It took several texts to Trevor, who never answered and two voicemails to service dept. to have the shuttle driver finally arrive 45 minutes later. The driver was very friendly and cheerful. It takes so little effort to provided extraordinary service. More

by ernestmartel Verified Customer Verified Customer

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The staff and technicians are, friendly, informative and very good at their jobs. The shuttle service makes it a lot easier to have your car serviced, but if you choose to wait, there is coffee and tea! very good at their jobs. The shuttle service makes it a lot easier to have your car serviced, but if you choose to wait, there is coffee and tea! More

by MDBARRAU Verified Customer Verified Customer

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They didn’t double check their work and my wheel came flying off on the freeway after leaving their service center. The wheel also hit another vehicle on the other side of the freeway. flying off on the freeway after leaving their service center. The wheel also hit another vehicle on the other side of the freeway. More

by PrimCakes Verified Customer Verified Customer

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The gal in the parts department was awesome,. and the kid who put the mud flaps on was very nice. and the kid who put the mud flaps on was very nice. More

by BRAD87 Verified Customer Verified Customer

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We went to Bellingham ford just to see F 150 trucks and ended up getting all the recalls on my F250 taken care of. Marty made us feel very comfortable and answered all our questions. We ended up orderin ended up getting all the recalls on my F250 taken care of. Marty made us feel very comfortable and answered all our questions. We ended up ordering a truck just the way we want it. More

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Their service department provides great communication. Thorough, responsive service. Reasonable pricing. Service with a smile. Was very impressed with the lady behind the pay window; She went out of her w Thorough, responsive service. Reasonable pricing. Service with a smile. Was very impressed with the lady behind the pay window; She went out of her way to see that I received the full measure of the coupon that I used to pay for the service! Thank you. Great service for both the car and my finances. Very impressed. More

by ggehrke Verified Customer Verified Customer

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Service done right and on time. Will be returning for all future services for sure. Will be returning for all future services for sure. More

by lucasvanweerdhuizen Verified Customer Verified Customer

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