Jason Smith

The service department does a great job with professionalism, integrity and timeliness. Highly recommend to take your vehicle here. professionalism, integrity and timeliness. Highly recommend to take your vehicle here. More

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Excellent service and my guy took care of me with all the information I needed. Great to be able to get a car from there. information I needed. Great to be able to get a car from there. More

by EMITJARMSTRONG Verified Customer Verified Customer

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Poor management, poor sales, average service department. Gouging the customer on optional accessories. I would NOT recommend this dealership to my worst enemy. Gouging the customer on optional accessories. I would NOT recommend this dealership to my worst enemy. More

by krammc67 Verified Customer Verified Customer

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Jose was my car salesman he was so informative , quick & he got me in the car i really wanted. The entire dealership was very nice and extremely y helpful , I’ll recommend anyone to go purchase a vehicle he he got me in the car i really wanted. The entire dealership was very nice and extremely y helpful , I’ll recommend anyone to go purchase a vehicle here. Thank you again Jose More

by lala.janae Verified Customer Verified Customer

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In many interactions, they were either incompetent or deictful or both. The quoted price changed, and they were late getting my tags. Then, they claimed I did not pay the full (inflated) price, but I pai deictful or both. The quoted price changed, and they were late getting my tags. Then, they claimed I did not pay the full (inflated) price, but I paid in full; it was embarrassing, and I had to waste significant time. The dealership also did not spend sufficient time reviewing the car's features. I do love the car, just not this experience More

by bart7 Verified Customer Verified Customer

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i went to clay cooley to purchase a kia forte met with the sales person Devin Hinton and his manager. We agreed on a deal in about 15-20 min. Did the paper work went to finance and was out of the dealersh the sales person Devin Hinton and his manager. We agreed on a deal in about 15-20 min. Did the paper work went to finance and was out of the dealership in less than 2 hours. It was as good of an experience as you can have I give them a 5 star rating. More

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Look at the pictures, this is how they returned my vehicle to me. Thanks Al you're the best.... vehicle to me. Thanks Al you're the best.... More

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My wife and I went to this dealership in December 2019 to purchase a Stinger GT for $32,000 with $10,000 down payment. Our credit wasn’t great but we needed a car after her accident a few weeks prior. Now th purchase a Stinger GT for $32,000 with $10,000 down payment. Our credit wasn’t great but we needed a car after her accident a few weeks prior. Now that our credit is better we are ready to trade up to a Stinger GT1 at a different KIA Dealership. We knew that we had about $15,000 equity in our GT. After working numbers and getting ready to move forward we found that we had negative equity of $10,000. WHAT? Once the new KIA Dealership Salesman and I took a closer look at the paperwork, Cooley Kia increased the price of a 2019 Kia Stinger GT to $45,000. This dealership is crooked and I will not stop until they refund my money that I am owed or I will take this all the way to the top. Do not buy from this dealership. More

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Clay Cooley Kia I have bought 5 cars from Daniel darrentto not one single problem every good service. Go see Daniel at Kia he will take care of you I have bought 5 cars from Daniel darrentto not one single problem every good service. Go see Daniel at Kia he will take care of you More

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Crooks!!!! I can't begin to explain the constant stress these people have caused me and my family. You always hear about car dealerships ripping people off but I I can't begin to explain the constant stress these people have caused me and my family. You always hear about car dealerships ripping people off but I wouldn't think that a reputable dealership such as this would do any and everything to steal from its consumers. Not only did we get 2!...thats right 2 junk cars back to back but we also got scammed into purchasing a used car opposed to paying the same payment for a new car. We purchased a Kia optima last year on a Saturday. Before we even made it home it was already making a strange noise under the hood. We really didn't get to test drive it like we should've because of course they didn't put enough gas in it. Well by Monday the car had over heated and was engulfed in smoke. We took it back to Clay Cooley in which they constantly insisted that it just had too much oil and that the car was fine. Well being a mother and someone who drives on the highway to and from work I didn't feel safe in the vehicle. So finally after I had to basically argue with them because I was frustrated and my kids were tired of being up there all day they put me in another optima. Well fast forward a few months later and to no surprise the new Optima they put me in has over $1,800 worth of mechanical issues. Which of course supposedly isn't covered under my warranty or extended warranty. The saddest thing about all of this is we were looking for a bigger car for our family but really didn't need to get one right away but we took a chance with Clay Cooley instead of Southwest Kia which we never had a problem with them with our previous car purchases. If you are looking to purchase a Kia go to Southwest Kia. They won't put you in a junk car or swindle you into buying one. And to the salesman who pressured me into writing a review right away...here you go! More

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