Jason Roberts

I purchased my Audi in December 2022, and what seemed like a smooth transaction quickly turned into a frustrating series of events. Despite buying an extended GWC warranty, my experience with the dealers like a smooth transaction quickly turned into a frustrating series of events. Despite buying an extended GWC warranty, my experience with the dealership's service team has been far from satisfactory. Timeline of Issues: Alternator Failure (January 2023): Less than a month after purchase, the alternator went out. Initially, I was told I would have to pay for the repairs. After pushing back, the manager finally agreed to cover the cost, which should have been the case from the start given how soon the issue arose. Steering & Service Light Concerns (February 2024): I brought the car in multiple times because the steering was stiff and the service light came on, yet the only solution offered was another oil change. Despite my insistence that something more serious was wrong, I was dismissed. The problem persisted, and it took another visit to even be acknowledged properly. Dismissed & Sent to Audi (February 2024): After being told the issue would require a $175 diagnostic fee, I reminded the team that I had an extended warranty. The advisor struggled to find my coverage at first, adding unnecessary stress to the situation. Even when the warranty was finally located, I was told no one could service my car that day, and there were no loaner vehicles available. I was advised to take the car to an Audi dealership instead. Audi Diagnosis – Unsafe Vehicle (Late February 2024): I ended up taking the car to Audi Westmont, where the advisor informed me the vehicle was unsafe to drive. The repairs required totaled over $10,000, and my warranty only covered a fraction of the costs. I was devastated to hear that key components like the axle, motor mounts, and steering shaft were in critical condition—especially considering I had just purchased the car. Throughout this ordeal, I felt ignored and dismissed by the service team. Despite raising concerns about driving an unsafe vehicle with my children, the lack of care, empathy, and clear communication from the dealership was appalling. I reached out to the dealership management and was told corrective actions would be taken if my claims were verified. I was also promised that someone from the service department would reach out with a solution, but at this point, I feel completely let down. I’ve requested the used car inspection report and any videos from my previous visits to understand what was missed before the sale. For now, I’m left feeling dissatisfied with the way my situation has been handled. More

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Horrible service and customer service. Why is it so hard to get an oil change? I called this week and no one answered. I called again only to get transferred and no one answered AGAIN. I s Why is it so hard to get an oil change? I called this week and no one answered. I called again only to get transferred and no one answered AGAIN. I should have just ended it there but I live close. I finally get someone on the phone and asked if I could bring my car in for an oil change and was told sorry no there were no appointments available that day. I asked if I could drop my car off and was told yes but she didn't have a time frame of when I would be seen. ***The entire time I'm on the phone there is a woman in the background rudely yelling and cursing! I could hardly hear the young lady. I decided what the heck I have time and I'm willing to wait so I bring my car by only to see its not busy at ALL. I will be taking my business elsewhere. DO BETTER ADVANTAGE More

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The customer service, quality of vehicles, experiment of salesman was FANTASTIC! Mr. Roberts and his entire team were A++++ salesman was FANTASTIC! Mr. Roberts and his entire team were A++++ More

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Jovan great service for helped me out a lot ,, I got my first car I recommend him first car I recommend him More

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Gracias Jovan por ayudarme en mi segundo auto Yo te recomiendo al 💯. El servicio profesional y el proceso fácil y Rápido cuando vengas a advantage Chevrolet pregunta por Jovan Tovar recomiendo al 💯. El servicio profesional y el proceso fácil y Rápido cuando vengas a advantage Chevrolet pregunta por Jovan Tovar More

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Advantage Chevrolet of Bridgeview is the number one dealership in the area , they're customer service is the best , we have bought several Silverados from this location , Eddie Saucedo always gives us dealership in the area , they're customer service is the best , we have bought several Silverados from this location , Eddie Saucedo always gives us the best deal . all the employees seem to care. More

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Everyone there is very helpful bill took the time to help me not pushy I am so very happy with my vehicle I recommend going there ty for your help me not pushy I am so very happy with my vehicle I recommend going there ty for your help More

by kimlavelle020569 Verified Customer Verified Customer

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