Jason Reed | Page 7

I had my car , S60 2016, towed to the dealership because it needed a new alternator. The car arrived there late on a Monday. The Customer service representative Tammy let me know my car arrived. I did not it needed a new alternator. The car arrived there late on a Monday. The Customer service representative Tammy let me know my car arrived. I did not hear from the dealership on Tuesday . Wednesday 10:15 am I got a call saying it was the alternator and the secondary battery. She said the alternator would be delivered to the dealership Thursday and my car would be repaired. I never got a call on Thursday about any updates on my car. Friday morning I called Tammy at 11:15am; her voice mail said I am away from my desk or helping another customer, please leave your message. I left a message. By 4:30 pm on Friday I still hadn’t heard a word so I called and spoke to Jason. He informed me my car had just been finished. I asked about Tammy and he said she was off. So… why didn’t her voice mail say “ out of office”? I had informed Tammy that I would need the car delivered to me due to family health condition and was told “ of course , no problem”. Jason then told me all the Drivers had left and there was no one to bring my car to me. So I said Saturday first thing would be ok. Jason then said we have no drivers on the weekend. At this point I was quite annoyed so I said Monday would be fine with a 25% discount off my bill. He put me on hold and the a receptionist picked up the line and asked who I was waiting for and I said Jason ; she said At which location ; I said East Hanover. She then told me there was nobody at that location named Jason. I said I was just speaking with him. She then sent my call to a general voice mailbox . Not happy! Jason called back and miraculously they found two people to deliver my car back to me plus a 10% discount. My complaint is lack of communication , the length of time it took to fix my car , and that I had to deal with all of this unprofessional customer service. We had been a customer of theirs for 6 years and pre-pandemic they were great to deal with…. Can’t say that now. More

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Mike was a great help in getting me into my new XC90. He was extremely patient and professional in every way. Mike will answer any and all questions you have regarding one of the cars. I am glad to be pa He was extremely patient and professional in every way. Mike will answer any and all questions you have regarding one of the cars. I am glad to be part of the Prestige Volvo family. More

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Have bought 4 cars here and have them all serviced over years. Tami Santorini in service is just incredible. Knowledgeable, helpful, and a genuinely decent and caring person. years. Tami Santorini in service is just incredible. Knowledgeable, helpful, and a genuinely decent and caring person. More

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Great service with an honest response about what needs to be done for your car. Great technicians and the car is always clean. be done for your car. Great technicians and the car is always clean. More

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Friendly experience with sales, and smooth and efficient experience with service! Who could ask for more? experience with service! Who could ask for more? More

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Jason has very good customer service skills! !! He is an asset to the dealership. Service work performed on the vehicle was very much to my satisfaction. !! He is an asset to the dealership. Service work performed on the vehicle was very much to my satisfaction. More

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Excellent service, very friendly staff and very clean waiting room. Prestige Volvo is my preference for all Volvo related needs. Thank you! waiting room. Prestige Volvo is my preference for all Volvo related needs. Thank you! More

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Professional; positive customer experience quality vehicle with a service team who is transparent and genuine vehicle with a service team who is transparent and genuine More

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Jason, my service agent, was Thoroughly professional as were all of the service mechanics. My car was available for me to leave in the amount of time I was told when I arrived for my service appointment. were all of the service mechanics. My car was available for me to leave in the amount of time I was told when I arrived for my service appointment. More

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Great service. Efficient and knowledgeable staff that make all your service needs a welcome pleasure. Efficient and knowledgeable staff that make all your service needs a welcome pleasure. More

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