Jason Palmari
Jason Palmari at Flood Mazda
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Jason Palmari

Director of Business Development

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.9
226 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

20 yrs

Languages Spoken

English English

4.9

226 Reviews

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226 Reviews of Jason Palmari

November 20, 2024

Dealership Rating
Employee Rating

I reached out to Flood Mazda through their website and was put in contact with Jason Palmari (director of business development) about some vehicle history. I was purchasing a Mazda from another dealership More

by Mikesweet77
Recommend Dealer
No
Nov 20, 2024

Flood Mazda responded

Mike, thank you so much for taking the time to review our dealership with your honest feedback. You are important to us here at Flood Mazda. To recap, I did try to reach out to you via phone twice (on 1/6/24 and 1/9/24. This is from over 11 months ago when you submitted two contact forms.) personally but was unsuccessful. Initially, I did not receive an email from you directly and simply responded to a contact form that you submitted as a new car lead on our website in which I shared my direct personal contact information. Due to our privacy policy, the fact the vehicle was either purchased or just serviced and utilized over five years ago (and is now being sold as a used vehicle at another undisclosed dealership whose responsibility it is to supply you with any information about the vehicle you are seeking to purchase from them.), we are limited in the information we can share about it. I have worked at this dealership for over seven years. In that amount of time, I have never had to have a customer contact another dealership to get the information they needed about a vehicle for sale that was in our inventory. I'm sorry that you couldn't trust the dealership that you were considering purchasing a used vehicle from to provide you with all of the information you needed to make a confident, well informed purchasing decision. One of the critical keys to our success at Flood Mazda, is providing a customer service-centric environment. We are extremely transparent/thorough and provide all the proper documentation including but not limited to: Vehicle History Report, Service Records, Warranty Overview, Certification Documentation (when applicable) etc. along with ensuring that not only is our service director available to answer any/all questions but the technician who worked on the vehicle as well without a customer having to ask or seek the information themselves. While I understand that might not be what you want to hear, it's important to address and reflect on any/all concerns that are shared with us as a dealership. I wish you luck and success in your search for you next vehicle. Best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

Nov 21, 2024

Mikesweet77 responded

You never reached out by phone. Ever! I asked some simple questions about a vehicle's history. Specifically about a single rear tire being replaced on the vehicle after 26k miles. It's an AWD vehicle and this can have negative effects on the differential. All I asked is if this was the case. Yet instead of responding with this detailed response you posted here about privacy policy and just a simple explanation of that you decided to just literally type one word "No" for a response. Also you did receive direct email from me because I sent a response email to you twice. It's extremely unprofessional and a complete turn off from ever purchasing a vehicle from your establishment. Best of luck to you as well. Maybe in the future you will view everyone as a possible customer and treat them accordingly.

November 13, 2024

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Have purchased several vehicles from Flood Mazda…always have been satisfied with the experience and staff More

by JAYMERRILL
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 15, 2024

Flood Mazda responded

Good Morning, Thank you so much for being a repeat customer! We appreciate your business and value our customers. Customer satisfaction is our top priority, which is why we stirve to be transparent and professional in our work. We look forwartd to seeing you at your next visit. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

November 05, 2024

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Sam was super friendly, and financing with flood was fast and easy. Overall a very painless experience, for a super cool car. Thanks! More

by lookitsahorse23
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Harvey, Sam Cary

November 02, 2024

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Jason and Cody were great to work with. They really made the car buying process as painless as possible. More

by alex.schmidt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Harvey

September 22, 2024

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Straight shooters, worked hard to help us purchase the right used car for our daughter while we were out of country. More

by Jwale
Sales Price Transparency
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Recommend Dealer
Yes

September 22, 2024

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Helpful knowledgeable and friendly staff made the buying experience comfortable and enjoyable. We would recommend Flood Mazda to others. More

by MCDURAN530
Sales Price Transparency
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Recommend Dealer
Yes

September 15, 2024

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Very responsive and communicative. Expensive but the same as most dealers. Care about satisfying their customers. More

by ELLEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 29, 2024

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Appointment was on time quick and thorough. Excellent service. Would definitely use again for checkups and repairs More

by Karen Vinhateiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2024

Flood Mazda responded

Kevin, Thank you for the positive review. Our service department is always ready to help. We appreciate your business and value our customers. We look forward to seeing you again on your next service appointment. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

August 22, 2024

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Employee Rating

Treated me well. Things could have gone smoother but in the end they took care of all my issues. More

by SJBUCK59
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

August 20, 2024

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As someone who makes their living in sales, I am very picky about who I work with when it comes to any purchase. I am always completely turned off by a high-pressure, sales approach. Having visited sever More

by Amy D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2024

Flood Mazda responded

Dear Amy, Thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your car buying experience with Sam, Jason & Cody. I will share this feedback with our team. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we wish you many happy miles in your new car. Don't hesitate to reach out with any questions or concerns you may have. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

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