Jason Mummau

The customer service was the best and would return to purchase another vehicle. Great staff purchase another vehicle. Great staff More

Report | Print

My family had an amazing experience with Chapman Ford, beginning with the sales team, and ending with the finance department. It’s a good group of people contributing to a wonderful experience for the con beginning with the sales team, and ending with the finance department. It’s a good group of people contributing to a wonderful experience for the consumer. More

Report | Print

It was a good experience. John Hatzis and everyone I worked with was excellent. John John Hatzis and everyone I worked with was excellent. John More

Report | Print

Aaron was an excellent salesman. Very patient with my two kiddos and very responsive through text! Very patient with my two kiddos and very responsive through text! More

Report | Print

Recently left a review without noticing the ford transit I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highw I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highway Friday , sat the weekend , drove Monday highway , and noticed rainbow spots on Tuesday with the rain. So I’m sure it was leaking day of sale and only noticed Tuesday. I was sent a video after bringing this up, undercarriage looked dry in video and I am to take care of it on my own. Thank you for standing by your product and work that was “just inspected” More

Report | Print

I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tact I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️ More

Report | Print

Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing wit Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!! More

Report | Print

5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and vi I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!! More

Report | Print

I have been using Chapman Ford since 2020 . The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle! More

Report | Print

John Hatzis and their General Manager, Jason were great to work with! I also had a pleasant time speaking with the Sales Manager Ryan about Hybrid vehicles and a lot of people’s anxieties about switching t to work with! I also had a pleasant time speaking with the Sales Manager Ryan about Hybrid vehicles and a lot of people’s anxieties about switching towards plug-in and electric vehicles as time goes on. I was able to work with Jason on building a fair, reasonable deal that benefits both sides quite well on a brand new 2023 Ford Escape PHEV and I couldn’t be happier! Their protection plan is very robust versus other local dealerships and includes a lot of great protection at a very reasonable price. Overall, I couldn’t be happier with my experience and I love my new Escape! More

Report | Print