Jason Mertens

Horrible! !!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make !!!! My daughter was there to buy her first car with money she'd received from her father passing away recently. After a test drive she wanted to make an offer on the car. After our salesman going back to talk to someone over and over we decided to pay sticker price including tax,title and fees. Well Garth and the man behind the curtain decided they WOULD NOT sell us the car!!!!!! Informed us they had other people looking at it that had either a trade in or were financing. Garth sweetly said it was ours if we wanted to "up" the offer!! I felt so sad for my daughter that she witnessed the gross display of greed at Russ Darrow. More

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I came in the dealership at about 6:45 in the evening. I had the most horrible year so far. Salesman Jason Merten's was wonderful above average kind patient and no pressure he was wonderful before close I had the most horrible year so far. Salesman Jason Merten's was wonderful above average kind patient and no pressure he was wonderful before close at 9 PM I was in my Vehicle and on my way home, they made it worry free, they made it a pleasant experience. Even though I have less than perfect credit I would rate this dealership a hundred and fifty stars if I could. And as far as Jason PERFECT there is no words for how much i appreciate him. Highly recommend Jason Mertens and Russ Darrow. Thank you!!! More

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I came in for a test drive and was told with complete seriousness "don't crash it" by the salesperson. Funny how nobody has EVER said that to me when my husband was around. Completely sexist and inapprop seriousness "don't crash it" by the salesperson. Funny how nobody has EVER said that to me when my husband was around. Completely sexist and inappropriate. Also, they charge $3,000 in dealer fees on top of MSRP. I asked about the discount listed on the quote and the salesperson literally turned the minus into a plus sign saying that won't be offered to me. Jason also refused to negotiate. Complete rip off on top of being mistreated. Don't waste your time here. More

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The Russ Darrow Mazda dealership felt welcoming and airy. Everyone working there had pleasant and friendly attitudes. It appeared clean and busy. We were approached by salesman Jason Mertens and with his pos Everyone working there had pleasant and friendly attitudes. It appeared clean and busy. We were approached by salesman Jason Mertens and with his positive, confident and friendly demeanor the new car adventure began. More

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Russ Darrow Greenfield is always spotless, and organized. Everyone working is friendly and helpful any time I’ve been there for service. This visit was my first vehicle purchase from them, and the process Everyone working is friendly and helpful any time I’ve been there for service. This visit was my first vehicle purchase from them, and the process went super well and will definitely consider them for my next vehicle as well! More

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Jason a true blue kind of guy to work with.Jason was Jason a true blue kind of guy to work with. Jason was very helpful and easy to work with as we all know car buying can a painful process at times. Jason a true blue kind of guy to work with. Jason was very helpful and easy to work with as we all know car buying can a painful process at times. Looking for a Mazda? Go see Jason. More

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Wow...congrats to Jason and Troy and all the great people that made my new car purchase so easy, transparent. They where thoughtful and thorough through out the process. PERFECT EXPERIENCE!!! that made my new car purchase so easy, transparent. They where thoughtful and thorough through out the process. PERFECT EXPERIENCE!!! More

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Typical car dealer. Ready to get scammed. I don’t even know where to start with this. I suppose the beginning. This is your typical car dealership. You can expect to try to get scammed from I don’t even know where to start with this. I suppose the beginning. This is your typical car dealership. You can expect to try to get scammed from the second you walk into the second you leave. They’ll show you one price and interest-rate and then when you go to sign the paperwork‘s there will be a different price with a hugely inflated interest-rate. You’re also going to have to purchase a $2000 paint protection coating. At the time I purchased my vehicle, I was promised something by the salesman which was also backed up on Mazda USA’s website. When it came time for me to redeem what it was that I was promised, I was given nothing but hassle and run around by the dealership. I eventually received what I was promised to, but had I not been persistent I would not have. It took me 6 months of attempts to achieve this. After I received the service I was promised, I was told it would be no charge, as promised at time of purchase. When I went to go pick up my vehicle again, they tried to charge me. I feel like again, somebody who doesn’t put up a fight would’ve ended up having to pay for something they were promised for free. It would have been $500 On top of all of this, the technician disabled my navigation system while I was there so now I have to mess around and get that fixed. It’s been 5 days since the dealership told me they’d sent me my Nav chip and it still isn’t here. Finally, my car was left smelling like oil and it was not washed as part of the service was supposed to include. From start to finish the entire transaction and service was amateur at best. I will not be purchasing another vehicle from this dealership. Or returning for service, not even the free services. More

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Got more than I asked for (in a good way) Went in to check lease pricing on a CX-5 as the lease on my 3 was expiring. Was greeted by 3 experienced reps that had all the answers. Was expecting Went in to check lease pricing on a CX-5 as the lease on my 3 was expiring. Was greeted by 3 experienced reps that had all the answers. Was expecting to end up in a AWD Sport with ActivSense but was hoping for a AWD Toring that would meet my budget. Ended up with the colors I wanted in a Touring WITH the preferred equipment, in buget. Did the deal, conversed with great guys, and got a Sweet ride in 2 hours. More

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Staff is horrible but Jason is honest and actually cares. I worked with Jason after working with another sales associate that didn't go over so well with me. I actually went to another dealership because of t I worked with Jason after working with another sales associate that didn't go over so well with me. I actually went to another dealership because of this. I called back to Russ Darrow because the deal they had was cheaper than the other dealer I was approved with. On the second attempt I was blown away by the professionalism knowledge and honesty of Jason. Way to go Jason. Screw the other staff. More

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