Jason Hebert | Page 4

So I am usually not one to leave a review especially a negative one. Just to make sure I wasn’t wrong in leaving one I waited 5 day to see if I still felt the same way and now I am bring attention to our negative one. Just to make sure I wasn’t wrong in leaving one I waited 5 day to see if I still felt the same way and now I am bring attention to our experience. My wife and I purchased a 2016 Jeep Grand Cherokee on Thursday 10-8-20. My wife called earlier in the day to set up a 6pm appt to come look at that specific vehicle with Jennifer. When we got there we were pawned off on Jason Hebert. I say pawned because he clearly didn’t want to deal with us. He introduced himself, handed us a business card and showed us that the vehicle still wasn’t ready. So we waited about 30 mins for the tech to bring it around, we were getting a little antsy but we really wanted that vehicle. So once it was pulled around Jason said go ahead and take it for a test drive and he would see us later. He didn’t do a walk around or give us any info on it at that point. Good thing we did our research prior to coming in. He was preoccupied working with another couple. So we got back and we walked inside where he then put some of my info in the system. Keep in mind he asked us nothing about ourselves or the reason we are look for a vehicle or even what we wanted out of a vehicle in case he needed to switch us. Even tho we came in only for that vehicle, but he didn’t know that. There was no rapport building on his part which would of made us not feel like an inconvenience and help him when it came to closing. So he left to go get numbers and came back. I mentioned to him we have a trade. He never asked or even assumed we had one. But his response was sell it on your own, you will get more out of it. After asking him three times we want to see what he would give us for our trade he finally did a trade slip. While he was up at the managers desk I could hear him telling Travis”TK” to give a low number because he just wants us to leave so he can leave. Now normally I would left and went to another dealership at this point but we wanted the vehicle and I couldn’t even ask for a different sales person because nobody else was there. So we got stuck with him. He came back with the trade eval and as would be expected from his conversation with Travis it was way low. So my wife and I went outside to smoke and talk for second. He came out handed us another business card and said he would call us in the morning. Again an inconvenience. I never met a salesperson so eager to avoid a deal in my life. We decided to continue because we wanted that vehicle. I tried to avoid him and go straight to Travis but he pulled his car around and came back inside. That night we couldn’t go through the box because the finance guy went home so they put us on a demo plate. I’m the process of doing that he wrote down his number on a folded piece of paper, handed it to me and said to text him our proof of insurance for the demo plate, I did it. Come to find out that piece of paper was all of the previous owner’s personal information. Which included his phone number. I called him and asked about the spare key and some info on the Jeep. We met up with him the following day prior to going back to the dealership to sign paperwork. While we were meeting up with the previous owner Jason called me and asked me “where the xxxx I was because the dealership closes at 7”. If it wasn’t for wanting that vehicle we wouldn’t of ever come back. Then we got there and I asked Jason if a lot porter could finish cleaning it up while we were waiting for finance. He said everyone already left but he will put gas in it. There were three other people working deals so I knew there was at least one Lotporter available in order to do a new car delivery. So I asked the manager and he said yes there is and she would do it as soon as Jason came back. When the lot porter left with the keys it took her all but maybe 10 minutes. The only thing that was done to the Jeep were some stickers were taken off with residue still left and tire shine. Keep in mind that the car was never detailed since it was traded and I spent like two hours cleaning it and there was still dog hair in the carpets and nothing was wiped down inside. Jason’s response was the listing is very dim in there bay. So my question is how the xxxx do they do new car deliveries and still pass the survey??? This isn’t even all of what happened but you get the idea. I will not becoming back and won’t be referring anyone there. More

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Jason was great! Helped me purchase my first car. Definitely Recommend this dealership. Got me the deal I wanted and was very patient with me. Definitely Recommend this dealership. Got me the deal I wanted and was very patient with me. More

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Great Experience We bought our car with Jason Hebert. He and all of the folks we met were courteous and professional. One of the best experiences I’ve had buying a car We bought our car with Jason Hebert. He and all of the folks we met were courteous and professional. One of the best experiences I’ve had buying a car! More

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Super friendly and helpful! Jason was very helpful and friendly as always, and with the help of they're awesome finance department I was able to leave in my new truck! Jason was very helpful and friendly as always, and with the help of they're awesome finance department I was able to leave in my new truck! More

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Excellent experience My husband and I went to trade in our SUV for two smaller cars. I was going for a specific car while my husband was going to see if he liked anything. My husband and I went to trade in our SUV for two smaller cars. I was going for a specific car while my husband was going to see if he liked anything. He picked his car and I got the car I wanted. Jason went above and beyond, spending almost his entire day making sure we were both happy. The staff is friendly, lot's of smiles. I recommend Bob Steele Chevrolet for your next car. More

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Good buying experience at Bob Steele Chevrolet Thank you Jason Herbert for helping to make my car buying/trade-in experience less stressful than I worried it would be! Your knowledge, humor, encour Thank you Jason Herbert for helping to make my car buying/trade-in experience less stressful than I worried it would be! Your knowledge, humor, encouragement, and minimal pressure helped to ease my fear a great deal! I LOVE my new Chevy Trax! WoooHOOOO! Diana Rockledge More

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Great service Jason was great in assisting me with a test drive and helping get me set up with financing the best fit my needs. I recommend seeing Jason if your loo Jason was great in assisting me with a test drive and helping get me set up with financing the best fit my needs. I recommend seeing Jason if your looking for a new or used car More

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Quick precise service Great experience with Jason @ bob steele Chevrolet. I knew what I wanted when I went in and quickly Jason worked on getting what I requested Great experience with Jason @ bob steele Chevrolet. I knew what I wanted when I went in and quickly Jason worked on getting what I requested More

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Two at a time Wife and I both bought new Chevrolets at Bob Steele Chevrolet on the same day. Her: A 2019 Chevy Blazer Premier. Me: A 2019 Chevy Silverado High Coun Wife and I both bought new Chevrolets at Bob Steele Chevrolet on the same day. Her: A 2019 Chevy Blazer Premier. Me: A 2019 Chevy Silverado High Country. Jason H was only happy to help and made the sale simple and smooth on a very busy day. Bob Steele Chevrolet - Highly recommended! More

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Jason was Awesome!! Having Jason as my salesman made my first car buying experience one to remember! He was just amazing in point with everything he did. He was taking ca Having Jason as my salesman made my first car buying experience one to remember! He was just amazing in point with everything he did. He was taking care of 3 people while he was taking care of me an made me feel like I was the only customer in the building. From him answering every question I had about the truck to literally sprinting across the yard to go get the truck I wanted to look at. My overall experience was amazing an I would love to thank Jason for that, I am very pleased! Chris in finance was outstanding as well! He sat there very patiently with me as it was my first time buying a car an explained all the warranties to me an even called some banks to lower my APR. the staff here at cocoa bob Steele are wonderful! More

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