Jason Goodroe

So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with Haley (great communication) I took my car in Jun 2. After about a week, I contacted for an update and was told their techs couldn't recreate/locate the leak. I had told them I sent images of staining and they said they would look into it again. By the end of the second week, Mike B advised me the tech, (initials D.D.), could not recreate and that I could pick up the car. During the call he suggested a solution was to wait until it gets wet again, then immediately drive 90 min back to the dealership. So the next day I drive the 90 min to pick up my car, i met another female SA who said there should be no reason to have to 'recreate' as there are pictures showing the staining. She offered to keep the car but after driving all that way I decided to just take the car. On my way out, I did meet I believe he said he was the Shop Foreman or supervisor, but he mentioned me by name and had said he had the techs/ or saw the techs looking for water under the carpet area. Not the A Pillar, under the carper. As I am leaving the dealership in the car, I look over and what do I see? Water spot with even bigger staining meaning it has been getting wet at the dealership. Photos to prove it on my Google Review https://shorturl.at/HXLus More

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Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986 Verified Customer Verified Customer

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I'm very pleased with the courteous service I received from the friendly and efficient staff. from the friendly and efficient staff. More

by Andy Wendt Verified Customer Verified Customer

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Outstanding. Service from beginning to end! So grateful for such a warm, pleasant, matter expert in car care! Aim to please the customer! A Blessing to have your Service from beginning to end! So grateful for such a warm, pleasant, matter expert in car care! Aim to please the customer! A Blessing to have your company a helpful, dedicated part of our family! Thanks for caring, positive, professional attitude! So grateful! More

by dubose007 Verified Customer Verified Customer

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Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems and Laura. Always taken care of the problems More

by fredericksmall37 Verified Customer Verified Customer

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Thanks for great service, Jason was quick to identify my tire issue and get it resolved. tire issue and get it resolved. More

by EMHILLEY50 Verified Customer Verified Customer

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Always professional and polite when I come in for a service. They do a great job and I would recommend this dealership to everyone looking to buy a car. service. They do a great job and I would recommend this dealership to everyone looking to buy a car. More

by DONNA40 Verified Customer Verified Customer

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I didn’t get any surprises. Everyone was very professional and friendly at the dealership. Everyone was very professional and friendly at the dealership. More

by REZEKIEL2007 Verified Customer Verified Customer

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The service is always great. I was able to select a service time that worked well for me. The drop off was seamless. There was even extra care paid on getting the loaner vehicle I was able to select a service time that worked well for me. The drop off was seamless. There was even extra care paid on getting the loaner vehicle ready for me. Thank you so much Jason. Haley kept me informed on the progress of my service. And was there with a smile when we picked the car up. I am so happy to be a Mercedes Benz of Columbus customer!!! More

by olivia1711 Verified Customer Verified Customer

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Very thorough and helpful ! I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. More

by tillerylauraa Verified Customer Verified Customer

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