Jason Gasiunas | Page 26

Quite pleased with the procedure of sending a video of the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. More

by clegs4 Verified Customer Verified Customer

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I'm taking the survey in regards to working with Matt. Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was ver Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. Thank you, Matthew!!! More

by Steve Verified Customer Verified Customer

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I'm taking the survey in regards to working with Jason. All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the cust All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. More

by Steve Verified Customer Verified Customer

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DCH Wappingers falls Toyota was very easy to deal with. My service rep Jason did an excellent job advising me as to what was going on with my car and answering any and all questions I had My service rep Jason did an excellent job advising me as to what was going on with my car and answering any and all questions I had More

by johndtaylor3 Verified Customer Verified Customer

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The representative Jason was really helpful. Friendly and professional. Good organized, and clean facility. Thanks. Friendly and professional. Good organized, and clean facility. Thanks. More

by attleseygr8 Verified Customer Verified Customer

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Getting bombarded with solicitations from the dealer. If yhis continues this will be my last Toyota. If yhis continues this will be my last Toyota. More

by LISAPHD Verified Customer Verified Customer

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This is the 6th car I have purchased from DCH. We have been customers since 2004! Their service department and sales team are great! We have been customers since 2004! Their service department and sales team are great! More

by rp42995 Verified Customer Verified Customer

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Excellent Service as Zi was assured I would receive when I purchased the car at this dealership….. on time and as promised I purchased the car at this dealership….. on time and as promised More

by JULES2726 Verified Customer Verified Customer

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Good Job Good Services They notice if you need anything Remind you appointments Very nice Job anything Remind you appointments Very nice Job More

by browncoffee719 Verified Customer Verified Customer

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Excellent service by all staff and mechanic. Ordered parts and came in on time as promised Ordered parts and came in on time as promised More

by AMAZON3394 Verified Customer Verified Customer

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