Jason Fachner

Customer service is great. The staff is always ready to help and full of information. Thank you The staff is always ready to help and full of information. Thank you More

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I came into service to get my regular maintenance done. The follow up after my visit is always amazing they really care about their customer and I really love that. The follow up after my visit is always amazing they really care about their customer and I really love that. More

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Baron Nissan is the Cadillac of dealerships. Customer service is awesomene. Caring cast or characters Customer service is awesomene. Caring cast or characters More

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Seems the service you receive AFTER you buy/lease a vehicle from Baron is VERY limited, ESPECIALLY if you've used another dealership for basic service/maintenance (they DON'T like that!). GF leased vehicle from Baron is VERY limited, ESPECIALLY if you've used another dealership for basic service/maintenance (they DON'T like that!). GF leased current vehicle from Baron almost 3 years ago (4 yr lease), the basics were handled by a "local dealer" (not allowed to name, apparently). Car developed multiple issues that "local dealer" wanted no part of and said to "take it back to where you bought it" So we did. Current Issues: Auto brake system engaging the brakes at highway speed with no other vehicles/obstacles around. Lane Departure engaging auto steering assist/brakes while driving on straight road/highway in middle of lane and pulling car off to left or right. Smell of burning coolant; coolant level depleting from expansion reservoir repeatedly. Defective tires: Two of the four almost completely bald after 15k (car driven roughly 5.3k a year from lease date; unacceptable.) Called several days prior, were told to "bring it in!" which we did. 8AM on day of, was greeted by the condescending Service Manager JASON P. FACHNER who told us that service was by "appointment only" (would have been nice to know during call, oh wait, THAT is why we called in the first place; to bring the car in!). So Mr. Fuchner scheduled an "appointment" for us to drop car off and because of logistics, said we could get a "rental" on day of. Day of appointment goes OK, swap car at 8am for loaner on a Saturday (only day with time to do so) and left. Service called 5 days later, told to pick up car; that "nothing" was found. Arrived, was handed two sheets of paper listing our issues and that there were "no concerns found" on any of them BUT, "front two tires show abnormal/unusual wear"; that's it. Asked them what they actually did to diagnose and were told "The computer would have logged a fault if there was a problem in any of the systems; there were none; nothing else to do". Asked them what will they do about tires that are warranted by the manufacturer for 6 years/60,000 miles and the argumentative and condescending Mr. Fuchner went into a ridiculous rant of how tires are rated and how that effects mileage. Refused to do anything even though he acknowledged the manufacturer warranty and then disclaimed it in the same sentence; blaming us saying it was "our fault" for not rotating tires. Interesting, "Local dealer" rotated on 1st and 2nd service. 3rd and 4th rotation done respectively when NY inspection was due and they removed all four tires from vehicle. 5th rotation I personally did but, "Mr. Fuchner" called me a liar. He made a BIG issue of tire rotation, but BARON THEMSELVES didn't even rotate the bad tires to the back! Nice safety protocol in place Baron! You really care... What DID they do? hooked up an OBDII scanner and "read for faults" (THEIR OWN WORDS, I highly doubt THAT was even done), then car sat for remaining time. NEVER test drove the car to even try and duplicate issues (as was evident by the logged in mileage on drop off of XX,416 (actual XX,416.6)and the logged out mileage of XX,417 on pickup. They diagnosed several MAJOR safety issues as unfounded in less than .4 miles of driving? RIGHT!!! Nothing done with tires; Coolant issue? Blatantly lied to, said all fluids were "topped up" and at proper levels and none were being lost. I went out to car, I popped the hood to find the coolant was very low (same level it was when dropped off) and went back in to ask Mr. Fuchner to come verify for himself that NOTHING was done on the car. He just said " I don't have to" and to "Take it up with corporate if you have a problem" (we are, as well as other safety organizations). Absolutely rude, lazy, unprofessional and unsafe; "Service Manager"? He (and Baron) provides ZERO of actual service and his attitude at best is that of a pre-teen with a hormonal problem. GF WAS going to buy out lease at end but, now? Was her 4th and last new Nissan. Shame on you Fuchner and Baron, do better. More

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Took me as soon as I got there, and it didn’t take long to get my car fixed . Very friendly staff to get my car fixed . Very friendly staff More

by none3 Verified Customer Verified Customer

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No pressure easy to business, didn’t feel like I was being hounded, no gimmicks or hidden fees. I’ll never use another dealer again besides baron! being hounded, no gimmicks or hidden fees. I’ll never use another dealer again besides baron! More

by DANLAROSE Verified Customer Verified Customer

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The service center at this dealership always gives me what I need without trying to upsell me. what I need without trying to upsell me. More

by Jeff Dorcely Verified Customer Verified Customer

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Good service. Everything went smoothly, enough that I would recommend to people. Satisfied with my purchase Everything went smoothly, enough that I would recommend to people. Satisfied with my purchase More

by Himashiuk4 Verified Customer Verified Customer

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Always excellent service center. Jason and his team are courteous, caring and competent. I drive approximately 40 miles to have both of my Nissans serviced at Baron. Jason and his team are courteous, caring and competent. I drive approximately 40 miles to have both of my Nissans serviced at Baron. More

by MISRAELMP Verified Customer Verified Customer

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I've been going to them for about 10years now- they always have great and efficient service always have great and efficient service More

by annetaylor5720 Verified Customer Verified Customer

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