When I was heading to the dealership to have a front
license plate bracket on that never got installed the engine light came on and I mentioned it to the salesman (Jim Leathers) he had me pull it into t
license plate bracket on that never got installed the engine light came on and I mentioned it to the salesman (Jim Leathers) he had me pull it into the service department and sometime later I was told several codes popped up and never clarified what the codes were but was informed that the light was off. Plate bracket wasn’t installed. Last night on the way home from work the engine light came on again. I haven’t had possession of the vehicle a month and already having issues. I haven’t yet received the packet to title it yet. At this point I will not be referring anyone nor will I do business with this dealership again.
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by Matthew Barton
May 22, 2023 -
Greenway Ford responded
Matthew, we strive to deliver high-quality products and thorough services, and it's disappointing to learn that you are having trouble with your vehicle. I'd like to step in right away so that I may address your concerns directly and see if I can help sort out what's going on and make things right. I will take a look for your contact information, but, in the meantime, please don't hesitate to give me a call. Thank you, Blake Fanning - General Manager - 816-353-1495 ext 234
May 22, 2023 -
Matthew Barton responded
The day they finally installed my license plate bracket the engine light was on again I was told a bunch of codes came up but nothing to worry about and they had got the light to go off again. This time I went by Autozone and they ran a diagnostic on it and it came back as a cannister purge valve gone bad. I paid almost $17,000 for this vehicle and you didn’t want to replace a $50 part to satisfy a customer.
I am very please with Jason Ford, and my car. Yes, I
would recommend him and the whole team at Dick Smith Ford. Thanks Joyce Boyd
would recommend him and the whole team at Dick Smith Ford. Thanks Joyce Boyd
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by Jboyd0003
Other Employees Tagged:
Jason Ford
Jan 12, 2020 -
Greenway Ford responded
We are so delighted you had a good experience working with Jason. Thanks for the review, Joyce! We hope to have the opportunity to work with you again at Dick Smith Ford. Safe travels!
Been a customer at Dick Smith Ford along time. Most
recent purchase was an Edge Sport. Jason Diehl was my Sales Person. Great experience overall.
recent purchase was an Edge Sport. Jason Diehl was my Sales Person. Great experience overall.
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by Tracy
Dec 09, 2019 -
Greenway Ford responded
Tracy, thank you for the review! All of us here at Dick Smith Ford are so grateful to have you as a regular customer. Jason will be pleased to hear that you enjoyed working with him! Enjoy your Ford Edge Sport!
Friendly, effecient and welcoming staff
We loved working with Jason Diehl, he was very attentive to my needs and wants in a new car and made sure I got it! I am 100% satisfied with my overal
We loved working with Jason Diehl, he was very attentive to my needs and wants in a new car and made sure I got it! I am 100% satisfied with my overall experience and purchase at this location. I had spoken with Jason over the phone for about 10 minutes and by the time I made it to the dealership he had my dream car waiting for me in the lot. I also brought my child with me and he was very friendly with him and made sure he was also comfortable during the process.
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by Mlynn
Nov 11, 2019 -
Greenway Ford responded
We are so happy to hear that you and your child had a positive experience working with Jason! It's wonderful that he helped you drive home in your dream car in a timely manner. Thank you very much for allowing us the opportunity to earn your business!
Nov 11, 2019 -
Greenway Ford responded
:-) We also look forward to our continued relationship!
Nov 11, 2019 -
Mlynn responded
Thank you all so much for everything, even a week later I still have a smile on my face from the immaculate service you all have provided for me and my family. Really appreciate all of you at Dick Smith Ford. :-) And I look forward to working with you all for many years to come, my Mother in law still remembers your theme song from years ago that would play on commercial.. she sang it to me when I showed her the new whip.
Most pain free car experience to date!!!
I've bought plenty of vehicles and Jason was delightful! The dealership had great prices and knowledgeable employees. If you want a fairly priced vehi
I've bought plenty of vehicles and Jason was delightful! The dealership had great prices and knowledgeable employees. If you want a fairly priced vehicle and great folks to work with, check out Dick Smith Ford!
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by Gary
Oct 14, 2019 -
Greenway Ford responded
Thank you so much, Gary! it means a lot to hear that Jason earned your five-star and recommendation. We hope that you are loving your new vehicle.
Amazinggggggg!!!
Best place to purchase a vehicle! Staff was amazing and easy to work with. Made my experience quick and stress free! Thank you so much for helping my
Best place to purchase a vehicle! Staff was amazing and easy to work with. Made my experience quick and stress free! Thank you so much for helping my family
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by VCairns
Sep 09, 2019 -
Greenway Ford responded
Thank you for trusting Dick Smith Ford with your business! We love reading "best place to purchase a vehicle" from you and we love to see that it was an enjoyable experience. That is our goal! We look forward to seeing you again soon. Happy driving!