Jason Cote | Page 11

The staff in every area is awesome Northend makes the car buying experience a pleasure. The staff care about each person that comes in and they do not pressure you. You really enjoy g Northend makes the car buying experience a pleasure. The staff care about each person that comes in and they do not pressure you. You really enjoy going there and buying a vehicle. The service department is friendly, knowledgeable and go out of their way to make sure you are completely satisfied. The people just make you feel at home and want to come back for other purchases and service. Cannot say enough good things about this organization. More

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Great Service. This is my second time for a service call, (oil change) and they do an excellent job. Highly recommend them. Was able to get a loaner car, which is This is my second time for a service call, (oil change) and they do an excellent job. Highly recommend them. Was able to get a loaner car, which is important to me. Looking forward to working with them as I service my new Mazda CX 5. More

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Very Positive Experience! I was very pleased with my buying experience at North End Mazda. Mark Atkinson, Wayne Brown, and Jason Cote were all helpful in answering my many que I was very pleased with my buying experience at North End Mazda. Mark Atkinson, Wayne Brown, and Jason Cote were all helpful in answering my many questions. I did not feel pressured into anything but given options. Mark was extremely patient with me and took the time to make sure that I knew everything I needed to know before I drove off the lot with my new vehicle. This included going through how all of the features of the vehicle work to introducing me to the service team. I highly recommend North End Mazda and working with Mark Atkinson!! More

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The best buying experience I've ever had. After a horrendous experience at another local dealership that left me weary of the car buying process, I found exactly what I was looking for in both After a horrendous experience at another local dealership that left me weary of the car buying process, I found exactly what I was looking for in both a vehicle and a level of service at North End Mazda. Mark Atkinson knew exactly what I wanted in a car and was able to show me something that fit all of my needs and still stayed directly within my price range. Even though I came in without giving him much warning and he had other customers to speak to; I felt comfortable knowing that if I had any questions they would be answered quickly and honestly. Mark went out of his way to make the car buying process easy with his friendly attitude and expert knowledge. Between his efforts and the hard work and expertise of Jason Cote in finance; I was able to get through the whole process and leave the lot with my new vehicle in record time. If you're looking for a great buying experience I highly recommend working with both Mark and Jason at North End Mazda. More

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Positive Buying Experience I purchased a new Mazda 3 after a lot of research on a new car to be used for my 55 mile commute. Mark was friendly and informative, and there was no I purchased a new Mazda 3 after a lot of research on a new car to be used for my 55 mile commute. Mark was friendly and informative, and there was no pressure as he took me through the details of the car and steps of the process and explained my options. Jason and John, who handled the finance, insurance, and registry paperwork, were courteous and thorough. There was no confusion about what I was signing and my questions were answered clearly. This is my first Mazda, and now I know who to recommend to anyone interested in one. More

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Bought my 2nd Mini Cooper I purchased two Mini Coopers from this dealer - indeed, the great experience I had with the first purchase prompted me to purchase from them again. Ma I purchased two Mini Coopers from this dealer - indeed, the great experience I had with the first purchase prompted me to purchase from them again. Mark Atkinson was our sales person - he was friendly, casual and informative. He didn't hover, like some car salespeople do, allowed my husband and I to confer and make our choice, but always available if I had any questions. Any interaction I had with the other people there was very pleasant - nice, friendly people. No pressure. I'd purchase from them again in a heartbeat. Jason, the finance person, was efficient and friendly. There was another person who was also helpful, forgot his name, but he handled the paperwork. Glowing review, all in all. More

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5 Stars Truly exceptional experience. No hassle, no pressure, no frustrations! I haven't purchased a new (used) car in 12 years, and the team at NorthEnd had Truly exceptional experience. No hassle, no pressure, no frustrations! I haven't purchased a new (used) car in 12 years, and the team at NorthEnd had us driving our CX-9 home in a few short hours!! Highly recommend. Very satisfied customer. More

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A Trustworthy Dealership? You bet!! Women are often treated terribly by folks working in the auto industry, be it for repairs or sales, so as a woman, I am always hesitant and anxious ab Women are often treated terribly by folks working in the auto industry, be it for repairs or sales, so as a woman, I am always hesitant and anxious about my car. The experience with North End Mazda ran diametrically opposed to the norm. It began with my inquiry about a Mini Cooper for sale that I sent via their website. My first contact was with Mark Atkinson. He didn't send me a sales email, rather, he asked me for my permission to contact me to talk about the car and answer any of my questions! I was so impressed by this respectful approach that I immediately responded via email. I had a number of questions that Mark answered and, again, he applied no pressure to come test drive the car or to push me toward a sale. A few days after the initial contact, I made an appointment to test drive the car I had seen...a used Mini Cooper. I took a friend with me, another female, and Mark again was friendly, helpful, and respectful. He had the car running and waiting for us. We were allowed to test drive the car by ourselves....something the other dealership I visited didn't allow. I fell in love with the car during the test drive. Mark asked us how we liked it and if there were any problems with the vehicle. I initiated the negotiations. That was so refreshing! Instead of chomping at the bit to make the sale, Mark was concerned about our experience with the car. The negotiations were quick, fair, and honest. I came with a preapproved bank loan and worked with Jason Cote who found me a better deal at another bank! The car came with a warranty and I decided to purchase the extended warranty that covers more than I could even list here...an excellent warranty program! The day I picked up my car, it was raining buckets outside but that didn't deter Mark from squatting in the pouring rain to put on my new plates and make sure everything was in order before I drove away. He didn't just shake my hand "good-bye" but made sure I had his cell phone number to call him if there were any problems, concerns, or questions about the vehicle...and not just for now but for as long as I have the car. While Mark was tending to the set up of my car and registration and so forth, Jesse Manning stopped in and we had a nice chat. I expressed how much I appreciated Mark's approach and that I was treated with respect and dignity and fairness. Jesse explained his philosophy that is shared by the staff at North End Mazda, and that is everyone deserves to be treated well and an honest business is the only kind of business worth having. I had to drive 1.5 hours to get to the dealership, but every minute and every mile was so worth it! Courteous, respectful, honest staff that helped to put me into the vehicle of my dreams at a price I could afford...and even saved me money over my own bank of 10-years! I look forward to regular visits to Lunenburg and North End Mazda for all of my servicing needs and future vehicle purchases. I thought a trustworthy car dealership was an oxymoron...turns out, North End Mazda is the real deal...a TRUSTWORTHY car dealership! I am so grateful for their help, for making the purchase of this car a pleasant experience, and treating me like an intelligent, competent adult worthy of respect. For every woman (and man) out there....this is the place for your automotive needs! More

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North End Mazda has been a pleasure to deal with for four years now. This time I talked with Mark Atkinson in sales at the dealership about trading in my Mazda 3 for a larger vehicle to accommodate a growin years now. This time I talked with Mark Atkinson in sales at the dealership about trading in my Mazda 3 for a larger vehicle to accommodate a growing family. Mark was very thorough in his questions and his responses to make sure I was in the vehicle that was best for me. The sales process was smooth and very comfortable, with no pressure. Just a friendly discussion. I received a price on both the vehicle (Mazda 6) I was purchasing and the trade in on my Mazda 3. Mark made sure I knew my vehicle, was very friendly and courteous, making sure that I got what I wanted and needed in my new car. Jason Cote in finance made sure the numbers worked, again a very smooth and painless process for me thanks to him. This is my family's fourth vehicle from North End Mazda and my first from Mark. I can't recommend Mark or the dealership enough. Not to mention that the vehicle is a great fit for me and my family! More

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Between me and my husband this makes our 5th purchase from Northend Mazda. The Mazda brand is by far the best we have ever owned but Northend is also by far the best dealer also. They go above and beyond from Northend Mazda. The Mazda brand is by far the best we have ever owned but Northend is also by far the best dealer also. They go above and beyond to help you find a vehicle to meet your needs and then they take it a step further and give as much help with financials as possible. When you work with them they treat you like well-loved family. They never hard sell. It took me nearly a month and 3 test drives to finally decide to buy and they never pressured me. My hesitation had nothing to do with brand name but everything with my worries about having a teen driving in the near future and wanting to do what is best for that situation. When I had questions, there was always someone available to answer via phone or e-mail. I got a great deal on my trade in (which I bought from them) and absolutely love my new 3 hatchback. I cannot recommend these guys enough!! More

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