Jason Castro | Page 8

The service was excellent and the dealers were cooperative and patient as they walked me through the process of buying my first car. cooperative and patient as they walked me through the process of buying my first car. More

Print

Jason was wonderful, he is an honest agent, very patient and works with you to ensure you are satisfied and happy. and works with you to ensure you are satisfied and happy. More

Print

I am extremely disappointed with my experience at South Dade Kia, and I feel compelled to share my negative feedback. I purchased a brand new Kia K5 GT Line 2021 from them, and it has been nothing but a he Dade Kia, and I feel compelled to share my negative feedback. I purchased a brand new Kia K5 GT Line 2021 from them, and it has been nothing but a headache from the start. First and foremost, I have never received a single call from South Dade Kia for a service appointment. It's bewildering that a dealership would fail to reach out to a customer who purchased a new car from them. This lack of communication raises serious concerns about their commitment to customer service and safety. To make matters worse, I recently discovered that my Kia K5 GT Line 2021 is subject to a recall related to the seatbelt. I learned about this recall through internet, not from the dealership. It's beyond comprehension that South Dade Kia did not notify me about a safety issue with my vehicle. This negligence on their part is inexcusable and puts their customers at risk. Kia K5 GTline has an issue with oil change lights, it will not show up on the dashboard, just advising potential buyers. Also, they would do anything to not cover any repair. They only care about money. This is so bad experience that I am taking legal action against this dealer and I am requesting all of my comunication transcripts with them and they are offering excuses that this records may take several weeks. I expected better from a reputable dealership, especially when it comes to the safety and well-being of their customers. South Dade Kia's failure to communicate, provide adequate service, and address a critical recall issue has left me deeply unsatisfied and concerned about the quality of their customer care. I strongly urge potential buyers to think twice before considering South Dade Kia for their automotive needs. This dealer and Kia is full of disclaimers, read very carefully the small font before making a decision. 10 years warranty is full of nonsense and they will look for any excuse just to not grant it. DO NOT CHOOSE KIA OR SOUTH DADE KIA. More

Print

Great customer service. Not my first time here and I'll keep coming back to them. Jason was great. Not my first time here and I'll keep coming back to them. Jason was great. More

by MA.RIVERO92 Verified Customer Verified Customer

Print

Jason was so wonderful! The service was incredible. The whole process was so smooth and easy. The service was incredible. The whole process was so smooth and easy. More

by natalietleon Verified Customer Verified Customer

Print

We had a great experience with Jason. Very responsive and helpful. We should recommend Jason. Very responsive and helpful. We should recommend Jason. More

by jgassenheimer Verified Customer Verified Customer

Print

I just bought my new car and I gotta thank Jason and the team for an Amazing service! Jason and Marcos were very patient and professional! team for an Amazing service! Jason and Marcos were very patient and professional! More

Print

Excellent dealership, everything was smooth and easy. Will highly recommend them to all my friends and family. Will highly recommend them to all my friends and family. More

by sgranger1 Verified Customer Verified Customer

Print

Jason was a great help and helped us even after the store closed! Thank you guys for the help on finding a new car for our family! closed! Thank you guys for the help on finding a new car for our family! More

Print

The customer service was excellent and the sales person was very attentive and helpful . I would recommend this to everyone was very attentive and helpful . I would recommend this to everyone More

by CHRISTAL0313 Verified Customer Verified Customer

Print