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Jason Burton
Jason Burton at Boucher Buick GMC of Waukesha
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Jason Burton

Service Writer

Boucher Buick GMC of Waukesha

1907 E Moreland Blvd
Waukesha, WI 53186

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4.1
66 Reviews

Dealership Experience

5 yrs, 6 mos

4.1

66 Reviews

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66 Reviews of Jason Burton

December 02, 2024

Dealership Rating
Employee Rating

Clean, friendly and keeps you informed of your vehicles service progress. Communication is good as well. More

by MEG.LEGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Boucher Buick GMC of Waukesha responded

Thank you so much, Meg, for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

November 27, 2024

Dealership Rating
Employee Rating

Need to improve on communication skills. Also need to make sure to read the service form the customer filled out. Had missed the main reason (brakes) that I brought the car in and said the c More

by TATS_BIG_BRAT
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Boucher Buick GMC of Waukesha responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you again for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600

November 19, 2024

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Employee Rating

Always do thier best for the customer, upfront and professional. I have no complaints of work done and promise finish time More

by Vern Hagstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Johnson, Kasey Kraus, Dakota Dakin Woods

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Nov 20, 2024

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Vern, and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 04, 2024

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Employee Rating

Very confusing group to work with, unorganized, took days to even diagnose the problem. I will avoid the service group completely going forward. Couldn't even produce a service invoice for me. More

by Buckyboy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 08, 2024

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

October 30, 2024

Dealership Rating
Employee Rating

Poor service! Still haven't gotten my car rental reimbursement for service done in JULY! More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwight Johnson

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Nov 02, 2024

Boucher Buick GMC of Waukesha responded

Erik, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

October 29, 2024

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Employee Rating

Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

by RACHELLSADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwight Johnson, Kasey Kraus, Dakota Dakin Woods

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Nov 01, 2024

Boucher Buick GMC of Waukesha responded

Rachel, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

October 25, 2024

Dealership Rating
Employee Rating

I have been trying to get reimbursed for a car rental since July. Since this is being handled by GMC they dealership could care less whether I am satisfied or not. More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service Manager

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Oct 28, 2024

Boucher Buick GMC of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dwight Johnson Service Manager 262-409-2600

October 17, 2024

Dealership Rating
Employee Rating

Had transmission problem, Jason fought for me with the warranty company to get them to fix the trans. More

by BOB@BADGERLANDFIREPACE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2024

Boucher Buick GMC of Waukesha responded

Bob, It's great to hear that Jason was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600

September 22, 2024

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Employee Rating

Not friendly service department. Told they would provide car wash but did not. Receive a wssh. More

by PATTYRAD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwight Johnson, Kasey Kraus

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Sep 27, 2024

Boucher Buick GMC of Waukesha responded

Patty, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

August 19, 2024

Dealership Rating
Employee Rating

I requested for GM to take my truck to Boucher and they agreed which was the right decision. They were the best every step of the way. They kept me updated and helped with any requests that I had. I would More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Johnson, Kasey Kraus, Dakota Dakin Woods

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Aug 19, 2024

Boucher Buick GMC of Waukesha responded

Thanks, Jim, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

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