Jason Bolen
Jason Bolen at Oxmoor Ford

Jason Bolen | Page 15

Service Director

Oxmoor Ford

100 Oxmoor Ln
Louisville, KY 40222

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4.5
196 Reviews
4.5

196 Reviews

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196 Reviews of Jason Bolen

May 12, 2026

Dealership Rating
Employee Rating

This was the second time we have had our Edge serviced at your dealership and they just get keep better each time. Thorough and fast. Very good to deal with. More

by JABBENNETT04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff V.

May 21, 2026

Oxmoor Ford responded

Thank you for your continued trust in Oxmoor Ford! We're thrilled to hear each visit has been even better than the last. We appreciate your kind words about our thorough and fast service!

May 11, 2026

Dealership Rating
Employee Rating

Have always had exceptional customer service with Oxmoor Ford Service Team. Have had issues at other dealership service centers so I now bring both my Rapter and Explorer to Oxmote Ford. More

by JAMES.PUCKETT69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dante

May 21, 2026

Oxmoor Ford responded

Thank you for your continued trust in the Oxmoor Ford Service Team! We’re thrilled to hear you’ve consistently received exceptional customer service and appreciate you choosing us to care for both your Raptor and Explorer.

May 11, 2026

Dealership Rating
Employee Rating

I have never seen a more disinterested “service” staff. Pulled in not a soul greeted me I approached the only person not on their phone or with their nose in the computer told him I had a 10:30 appointment More

by Wagner.Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2026

Oxmoor Ford responded

Thank you for your feedback, Jim. We’re very sorry to hear about your experience and that our level of service did not meet expectations. We understand how frustrating the lack of communication and attentiveness must have been, and we appreciate you bringing it to our attention. Your comments will be shared with our team as we work to improve the experience we provide to every customer at Oxmoor Ford. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

May 10, 2026

Dealership Rating
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Liars they dont tell you everything up front I would not tell my worst enemy to bring a vehicle to this place. More

by Russelln345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2026

Oxmoor Ford responded

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. This is not the level of transparency or service we strive to provide. We appreciate you bringing this to our attention.

May 10, 2026

Dealership Rating
Employee Rating

Efficient and excellent service. Kept me informed and up to date while I waited for them More

by BERLYW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Oxmoor Ford responded

Thank you for the great feedback! We’re glad you received efficient service and clear communication throughout your visit. We truly appreciate your support!

May 09, 2026

Dealership Rating
Employee Rating

Very good & will go back when needed. Really appreciate Oxmoor picking my car up at my home. More

by joejudyclifton
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 20, 2026

Oxmoor Ford responded

Hello Joe and Judy, thank you; we appreciate your feedback!

May 08, 2026

Dealership Rating
Employee Rating

Very professional. Car was done on time at reasonable cost. Staff very knowledgeable and friendly. Would go back More

by ballard_2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon

May 20, 2026

Oxmoor Ford responded

Thank you for the great feedback! We’re glad you received professional, timely service at a reasonable cost. We truly appreciate your support and look forward to seeing you again!

May 08, 2026

Dealership Rating
Employee Rating

I have dealt here for years. Completely satisfied wether it was for an oil change or repair work. More

by THOMAS6112
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 20, 2026

Oxmoor Ford responded

Thank you for your loyalty and continued support over the years! We’re glad to hear you’ve been completely satisfied with both routine service and repairs. We truly appreciate you!

May 08, 2026

Dealership Rating
Employee Rating

Service manger is slow to return calls when the initial service didn’t fix the issue. They schedule an appointment but end up keeping your vehicle for 3 days. More

by eric@fivesaplings.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2026

Oxmoor Ford responded

Thank you for your feedback. We’re sorry for the delay in communication and the extended time without your vehicle. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.

May 08, 2026

Dealership Rating
Employee Rating

Service was fast and everyone was friendly. Was very happy with the work done. Thanks More

by debbiea.sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Oxmoor Ford responded

Thank you for the great feedback! We’re glad your service was fast, friendly, and met your expectations. We truly appreciate your support!

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