I came to you guys with three problems: to check the
PO430 code to confirm if my catalytic converter was failing, to address a recall, and to find out where the rattling sounds were coming from on the l
PO430 code to confirm if my catalytic converter was failing, to address a recall, and to find out where the rattling sounds were coming from on the left side of my truck. I returned twice because y’all couldn’t locate the source of the noise. I even sent Jeff two videos via text showing where the sound was. And you’re telling me you can’t hear the noise. Not only that, I went to you to find a problem, and it turned into a problem when I got my truck back the second time. Apparently, there’s a crack hole in my intercooler pipe that wasn’t there before, and now I have to fix it for $200. I’m a mechanic myself, and I came to you to help with a rattling noise, but I ended up with more problems than solutions. On top of that y'all are charging outrageous pricing. I can fix it all myself for less than 1300$ and you guys were expecting me to pay total of $3500+ that's outrageous!!
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by Anthony Anderson
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff
Jun 08, 2026 -
Oxmoor Ford responded
Thank you for your feedback, Anthony. We’re sorry to hear about your experience and understand your frustration with the unresolved rattling concern, the additional issue you encountered after your visit, and the repair costs presented. We appreciate you taking the time to share these details and will ensure your feedback is shared with the team at Oxmoor Ford.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
Brandon is excellent in doing his job…great guy and very
knowledgeable…Oxmoor Ford is the only place that I come to for services
knowledgeable…Oxmoor Ford is the only place that I come to for services
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by JONWWALKER1
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Oxmoor Ford responded
Thank you for the wonderful review! We’re thrilled to hear Brandon provided knowledgeable, exceptional service and continues to take great care of you. Your loyalty means a lot to us, and we truly appreciate your trust in Oxmoor Ford for all your service needs!
They did not greet me when I parked my car in the bay.
I had no idea who to talk with or where to go.
I had no idea who to talk with or where to go.
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by Ryan.hubbs25
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Oxmoor Ford responded
Thank you for your feedback. We’re sorry to hear you were not greeted upon arrival and that the check-in process was unclear. We understand how important a welcoming and organized experience is, and we appreciate you bringing this to our attention. Your feedback will be shared with the team at Oxmoor Ford.
Excellent service and great communication.
I asked for my spare tire to be replaced and they did no problem
I asked for my spare tire to be replaced and they did no problem
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by MARK.FEDELE
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Oxmoor Ford responded
Mark, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Oxmoor Ford.
Took a little longer than expected.
Waited over an hour to hear what needed to be done. In all it took 2 and a half hours.
Waited over an hour to hear what needed to be done. In all it took 2 and a half hours.
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by TMORNAR5
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Oxmoor Ford responded
Thank you for your feedback. We’re sorry to hear your visit took longer than expected and appreciate your patience throughout the process. We value your input and will share your comments with the team at Oxmoor Ford.
They take care of you if you are patient and insist on
your needs , they will do it but will take time
your needs , they will do it but will take time
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by AK2390
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff
Jun 05, 2026 -
Oxmoor Ford responded
Thank you; we appreciate your feedback!
When I drop my car off everything on the steering wheel,
the cruise control the horn going through the options on the sync was working now it’s not. I told them that it wasn’t working after I got my car bac
the cruise control the horn going through the options on the sync was working now it’s not. I told them that it wasn’t working after I got my car back and they told me that I needed to bring it in and let them do a diagnostic and if they come up with something that they did wrong they’ll fix it, but if not, I have to get paper for the diagnostic and I have to pay to get it fixed.
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by gino
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Oxmoor Ford responded
I’m very sorry to hear that you’ve experienced a problem. Please feel free to contact me at 502-413-3200. I am the Service Director, and I would appreciate the opportunity to discuss your concerns and see how I can assist in resolving them.
Jun 04, 2026 -
Oxmoor Ford responded
Thank you for your feedback, Gino. We’re sorry to hear about your experience and understand your frustration, especially since these issues began after your service visit. We appreciate you bringing your concerns to our attention and will share your feedback with the team at Oxmoor Ford.
Quick and on time.
Easy to book the appointment. Will recommend it to others. Thank you
Easy to book the appointment. Will recommend it to others. Thank you
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by Ayad
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Oxmoor Ford responded
Ayad, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Oxmoor Ford.
Friendly staff and explained what was done.
And when the next recall would be available
And when the next recall would be available
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by SLAWSON911
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re thrilled to hear our team was friendly, kept you informed about the work completed, and provided information on upcoming recalls. We truly appreciate your support of Oxmoor Ford.
Completed the work as requested, same day.
Courteous, responsive staff. Easy scheduling through app on phone.
Courteous, responsive staff. Easy scheduling through app on phone.
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by TCO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dontae
Jun 02, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re thrilled to hear your service was completed the same day and that our team provided courteous and responsive service. We’re also glad the scheduling process was convenient through the app. Thank you for your support of Oxmoor Ford.
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