Jarrod Rucks

Mike was very helpful and patient! He got me into the car I wanted and worked hard to make sure I was happy with my purchase! Mike has always been known for his hard work and tenacity. He got me into the car I wanted and worked hard to make sure I was happy with my purchase! Mike has always been known for his hard work and tenacity. I hope he continues to be a large asset to your company for years to come! More

Helpful 0

Report | Print

Super quick and easy sale! Laz and the team are top notch. Got me a great deal and a good trade in as well. Great start to my Summer! Thanks Laz!! Laz and the team are top notch. Got me a great deal and a good trade in as well. Great start to my Summer! Thanks Laz!! More

Helpful 0

Report | Print

Chance was a great salesperson and no pressure. He even came in on his day off to help us. Would definitely recommend Chance. He even came in on his day off to help us. Would definitely recommend Chance. More

Helpful 0

Report | Print

We have purchased three Kia vehicles from Suntrup. However, the experience I had with service scheduling system and a disappointing conversation with Mr. Rucks, the business manager, has significantly However, the experience I had with service scheduling system and a disappointing conversation with Mr. Rucks, the business manager, has significantly impacted our once-strong customer-dealer relationship. On three separate occasions we scheduled an appointment and my wife brought the car in for scheduled service (45-minute drive) and was told there was no appointment(!) When one of the Kias was stolen, the interaction with Mr. Rucks was far from satisfactory. Instead of addressing my concerns and providing helpful insights, Mr. Rucks adopted a defensive stance and made unsettling remarks that raised serious questions about the professionalism and customer service standards upheld by this dealership. Mr. Rucks dismissed the gravity of the situation, attributing it to media sensationalism, and even went so far as to boast about his ability to steal any car with a screwdriver within 30 seconds. Moreover, when I emphasized the relationship I believed I had with the dealership and my loyalty to the Kia brand, he disassociated himself from representing Kia and conveyed a lack of interest in addressing my concerns. Furthermore, Mr. Rucks shared personal details unrelated to the issue at hand, creating an uncomfortable atmosphere and further diminishing my confidence in the dealership's leadership. The lack of empathy, professionalism, and customer service training exhibited during this encounter has left me deeply disappointed. I am currently in the market for another vehicle but have lost confidence in this vendor to be a provider. More

Helpful 0

Report | Print

Chance was awesome. Met us as we pulled on the lot. Was very knowledgeable and helped us every step of the way. The process at Suntrup Kia was quick and easy Met us as we pulled on the lot. Was very knowledgeable and helped us every step of the way. The process at Suntrup Kia was quick and easy More

Helpful 0

Report | Print

The process was quick and easy. Chance did a great job making us feel comfortable and confident during our first experience buying a car. Chance did a great job making us feel comfortable and confident during our first experience buying a car. More

Helpful 0

Report | Print

The dealership was really big and nice looking, my salesman Armin was excellent and made it all happen for me, he did a great job 👍🏾👏🏾 salesman Armin was excellent and made it all happen for me, he did a great job 👍🏾👏🏾 More

Helpful 0

Report | Print

The best car buying experience I have ever had! Straight forward and really took the time to explain everything and work with me to get the deal done even with a few challenges on my end. Very lo Straight forward and really took the time to explain everything and work with me to get the deal done even with a few challenges on my end. Very low and more than fair dealer fee (half of what our local Springfield dealers charge). Super competitive pricing that saved me thousands. Purchased a top of the line model with all the bells and whistles for what others wanted for a bare bones base model. More

Helpful 0

Report | Print

David was excellent, the service center could have cleaned the car better though especially after being told 2 times. cleaned the car better though especially after being told 2 times. More

Helpful 0

Report | Print

Chance did a wonderful job explaining the Telluride features and answering any wuestions my wife and i had. We were supposed to go visit my neighbors dealership to look at a van, but felt so comfortabl features and answering any wuestions my wife and i had. We were supposed to go visit my neighbors dealership to look at a van, but felt so comfortable with Chance that he was able to keep us there and close the deal. We have already recommended to several friends. More

Helpful 0

Report | Print