Jarrin Langlois

I haven't bought a car in 16 years but Nick Keifer was great to work with at IRA. He got me the car I wanted for the pricing I was comfortable paying and even a red bow that I asked for. This is my second great to work with at IRA. He got me the car I wanted for the pricing I was comfortable paying and even a red bow that I asked for. This is my second car from IRA and its been a fantastic experience. More

Report | Print

As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representat recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership! More

Report | Print

As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representat recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership! More

Report | Print

From the first contact to the last, my entire experience with this auto dealership was phenomenal! I have been searching for a while for a lightly used plug-in, hybrid, and finally settled on the Toyota RAV with this auto dealership was phenomenal! I have been searching for a while for a lightly used plug-in, hybrid, and finally settled on the Toyota RAV4 prime. I spotted one online, traced it to this dealership and made a phone call Within a couple of days. I made the drive up and ended up purchasing that evening. Kudos to the online sales rep, Joshua. He gave me an immediate information and was helpful without being intrusive. More kudos to Dave, the sales rep I met with when I went up to test drive the car. He was friendly, well informed, no pressure. And after purchasing the car, the following day I called in. Mo handled my call , friendly efficient, just great More

Report | Print

Great experience great guy very professional I will buy here again see fran on next vechicle here again see fran on next vechicle More

Report | Print

Sky was a pleasure to work with and did everything she said she would. A good experience. said she would. A good experience. More

Report | Print

Rommel is honest, to the point, will get you the best deal he can! Have been seeing him for a few years and can trust that it’s not the usual car buying process. .( no drama!) Much more genuine and stra deal he can! Have been seeing him for a few years and can trust that it’s not the usual car buying process. .( no drama!) Much more genuine and straight forward! Always leave with what I want :) More

Report | Print

The dealership was very transparent and responsive which is typically hard to find. We have purchased a few cars from Ira and we have never left disappointed or upset. I know I can be demanding at times b is typically hard to find. We have purchased a few cars from Ira and we have never left disappointed or upset. I know I can be demanding at times but they were always thoughtful and considerate and were dedicated to make sure I was happy. I will always return to a dealership who honors their word and operates with transparency! More

Report | Print

Mo was great to work with. Very knowledgeable, friendly and efficient! He was great to work with! Very knowledgeable, friendly and efficient! He was great to work with! More

Report | Print

Both our sales associate as well ans our finance associate were cordial and professional. Everyone seemed truly motivated to make our experience enjoyable and smooth associate were cordial and professional. Everyone seemed truly motivated to make our experience enjoyable and smooth More

Report | Print