Jarred Robson
Jarred Robson at Bourne's Auto Center
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Jarred Robson

Reconditioning and Operations Manager

Bourne's Auto Center

135 Belmont Street
South Easton, MA 02375

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3.9
19 Reviews
3.9

19 Reviews

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19 Reviews of Jarred Robson

May 12, 2024

Dealership Rating
Employee Rating

Jose was so kind and efficient and made sure I was well-informed and well taken care of. He made the process of buying a car so easy and laid everything out for me in an easy to understand way. He nev More

by asp11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Mead, Jose Molina

May 12, 2024

Bourne's Auto Center responded

Thank you for your business and this review. We're happy to hear Jose was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Kelley General Manager

March 29, 2024

Dealership Rating
Employee Rating

I’ve never been a fan of used cars dealerships. But the business model at Bourne’s is clean and straightforward and I felt very confident in my purchase. Jose was excellent and the finance person w More

by Aja
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Garcia, George Mead

Mar 30, 2024

Bourne's Auto Center responded

Thanks for sharing your thoughts about your experience with Bourne's Auto Center. We appreciate your business and hope to see you again soon! Mike Kelley General Manager

February 01, 2024

Dealership Rating
Employee Rating

This car dealership is dishonest and untrustworthy. Their lazy and will do whatever they can to save a buck. Would avoid this dealership. Not worth your time. Their quality of service and repair is als More

by sluhaorg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 02, 2024

Bourne's Auto Center responded

We are sorry that you feel as though we are somehow responsible for an accident your vehicle was involved in four months after your purchased it. It is just not possible that any repair we performed on your vehicle would cause a problem four months later. If there was an issue with a repair it would have happened immediately. Michael Kelley General Manager

January 22, 2024

Dealership Rating
Employee Rating

To be honest, I wouldn’t go anywhere else for a car-this is my seventh from Bourne’s and my fifth BMW. Great prices, great service. Jose is efficient, knowledgeable and gets the job done. Would not think a More

by Fpa1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2024

Bourne's Auto Center responded

It's fantastic to hear that Jose provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Bourne's Auto Center! Mike Kelley General Manager

August 03, 2023

Dealership Rating
Employee Rating

I saw a beautiful Highlander on the website, and came in to test drive the next day. I loved it, and it needed to have a few things done cosmetically. Dave Pair, Mike in service, Carlos and Tim were very tr More

by 1410arh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Pair, Shawn Saunders, Carlos Machado, John Benner , Tim, Mike Bethoney

Aug 05, 2023

Bourne's Auto Center responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Mike Kelley General Manager

June 02, 2023

Dealership Rating
Employee Rating

Dishonest business practices related to the sale with my wife. Fake warranty made her miss work twice because “the parts didn’t come in.” More

by Mmccue2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 02, 2023

Bourne's Auto Center responded

We are incredibly sorry that there have been issues getting the correct parts and addressing your A/C and Sunroof concerns. We have come up with solution with your wife for when the parts do come in that seems to work for her. We will stand behind this repair and get this resolved for you with as little inconvenience as possible moving forward. If you would like to speak with me directly I can be reached at 508-230-2903. Michael Kelley General Manager

February 01, 2023

Dealership Rating
Employee Rating

Great experience! This is our third car we have bought here! The service guys are awesome, the Finance manager George was awesome! Everyone is A1 ! We will be purchas More

by Colleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Garcia, George Mead , Matt Aiello, Tim from service was excellent!

Feb 02, 2023

Bourne's Auto Center responded

Congratulations on your new purchase, Colleen! Thank you for your business. We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Kelley General Manager

January 25, 2023

Dealership Rating
Employee Rating

I was in a hurry to buy the car before the weekend and Jose took care of it. Nice low-key approach to selling. . More

by Frederick Ames
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David Olson, Jose Molina

Jan 26, 2023

Bourne's Auto Center responded

Thank you for sharing your experience with us, Frederick! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Mike Kelley General Manager

September 27, 2022

Dealership Rating
Employee Rating

Easy to work with and they do all of the leg work. I was in and out in a day! More

by ajhaas508
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Garcia, George Mead

Sep 28, 2022

Bourne's Auto Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Kelley General Manager

September 01, 2022

Dealership Rating
Employee Rating

I have cognitive difficulties and I am always adamant about not purchasing the warranty because the warranties hardly covers anything. They snuck in a $2500 warranty anyways because they are THIEVES. More

by Thewhatbird
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 01, 2022

Bourne's Auto Center responded

Emily, We have to completely disagree with your review. We treat our customers how we expect to be treated and today your actions were not in line with how we expect to be treated. To elaborate, your car has mountains of trash in it and our technician was concerned about his health and wellness when entering your car, he did so anyway. He discovered that Meineke had worked on your vehicle and performed cam shaft position sensor. They left bolts loose and overtightened the drive belt, we took pictures and showed you. We recommended that you take the vehicle back to them and have them repair it. At that point you began screaming and swearing at our team. You clenched your fist like you were going to swing at the service advisor. This is not a repair or review that should be directed at us, your frustration should be towards Meineke. In any event the manner in which you handled this situation is completely unacceptable and we will no longer be able to provide you with service. Michael Kelley General Manager

Sep 01, 2022

Thewhatbird responded

Selling $2500 warranties to disabled customers without informing the customer is totally unacceptable. I want you to know I am hard of hearing which is one of the reasons I talk loud. Go take advantage of someone else

Sep 01, 2022

Thewhatbird responded

You didn’t address why you sold me a $2500 warranty without my permission

Sep 01, 2022

Thewhatbird responded

If you didn’t sell me the $2500 warranty, I would have had enough money to have the car detailed

Sep 01, 2022

Thewhatbird responded

Why didn’t you tighten the bolts and loosen the drive belt? You are the real bullies here, not me

Sep 02, 2022

Thewhatbird responded

The reason the technician “discovered” that mieneke did work on the car I is that the previous tech told me to bring in the receipt

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