Jared Roach | Page 5

Customer Service unlike any other I walked in looking for a used truck that I have been eyeing for quite some time. Then I met William Devereaux and Juan Velez who were able to not onl I walked in looking for a used truck that I have been eyeing for quite some time. Then I met William Devereaux and Juan Velez who were able to not only get me in the truck I wanted but it was NEW, fully loaded, AND for less than what I would have paid at the cross town dealership. These guys are exceptional! More

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Super Service I'm very happy with the service. My service representative always discuss what is needed at the moment and also discuss and/or tell me what future ser I'm very happy with the service. My service representative always discuss what is needed at the moment and also discuss and/or tell me what future service(s) are needed. The price/estimated price is also discussed prior to the service(s) rendered. (No surprises!!!) More

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Sales experience at Arlington Toyota! Jacque and Dakota did an excellent job and this Old Soldier and ex-car salesman and his wife was more than pleased! I will have no problem referring p Jacque and Dakota did an excellent job and this Old Soldier and ex-car salesman and his wife was more than pleased! I will have no problem referring people (friends and family) to Arlington Toyota! Shalom. More

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Thank you Jacque was fantastic! Extremely knowledgeable and willing to take the time to answer all of our questions. When it came time for financing, Jordan fol Jacque was fantastic! Extremely knowledgeable and willing to take the time to answer all of our questions. When it came time for financing, Jordan followed in Jacques footsteps to conclude the most seamless car buying experience I have ever had. Big thank you to the both of you for your dedication to your craft. Best of luck in the future. More

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Simply the best! Aside from the fact that Toyota is one of the most reliable makes of a car, (not that because my dad says so) it helps that good dealership makes clie Aside from the fact that Toyota is one of the most reliable makes of a car, (not that because my dad says so) it helps that good dealership makes clients see and experience the already known facts. Toyota Arlington has good business ethics based on my experience especially with a good salesperson in the name of Aris Prifti. It was my first time to buy my own car so I went to them as first option but then I had to explore my options and finally I went back to them since they had the most sensible deal. Thank you Arlington for a very happy experience and lots of hugs to Mr. Prifti for my brand new car! :) More

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Great Experience I haver never enjoyed the process of buying a car. I always felt that the sales person didn't truly listen to me. That was not the case at Arlington I haver never enjoyed the process of buying a car. I always felt that the sales person didn't truly listen to me. That was not the case at Arlington Toyota. I'd been looking at vehicles online for a while and I stopped in to see them in person. When I got out of my car I noticed a lot (like an unusual high number) of employees standing outside. I immediately felt anxious and purposely walked in the other direction. As I was walking through the area with the vehicles I'd been looking at online a sales person approached me. I liked her instantly. Sandra asked questions about what brought me in and what I was interested in looking at. She took her time and showed me so many options. She wanted to make sure I made an informed decision and was happy with my purchase. I've never had a car buying experience like this one. Thank you so much Arlington Toyota and Sandra Howard. More

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Most amazing sales man! So I went in looking for options not planing to buy and very undecided. Michael showed me all the options within what I was looking and other options. So I went in looking for options not planing to buy and very undecided. Michael showed me all the options within what I was looking and other options. Gave me pretty much a course of car buying lol More

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Great purchase outing Mike Marinelli was a great sales guy to work with. Patient, knowledgeable and didn’t pressure us into making a final decision. Definitely pleased. Mike Marinelli was a great sales guy to work with. Patient, knowledgeable and didn’t pressure us into making a final decision. Definitely pleased. Highly recommend. More

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Excellent Ethical service was upheld. Matthew provided excellent assistance and was very knowledgeable of the vehicles. Jared with finance was a huge help, and Ethical service was upheld. Matthew provided excellent assistance and was very knowledgeable of the vehicles. Jared with finance was a huge help, and was excellent with discussing the details of our purchase. We will return to this dealership for our future vehicle needs! More

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Did not send the Cancellation Form to my lender. Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day, I went in and asked to cancel car care ($1299) and road hazard ($337). They were very nice and had me sign a cancellation form that they would send to my lender (Southeast Toyota Finance) to be taken care of by them. I call my lender and they assured me that Arlington Toyota should be sending them the cancellation form and that the refund would be applied at the end of my loan. Fast forward to December 2018 and I'm rear-ended and my Prius is totaled out. I go through the insurance process and when I contact my lender, they tell me that Arlington Toyota never sent them anything about a cancellation of those two services (car care for $1299 and road hazard for $337). So I contact Arlington Toyota (over the phone since I live 3 hours away from them), and they at first tell me that a manager will give me a call back. Nothing. Then I call again and they give me an email to send a copy of my cancellation form so they can take care of it. Nothing. Call again, they tell me again that a manager will be in contact with me. Nothing. These guys sold me a car and once they were done profiting from me, they were effectively done with me. They've screwed me over by not scanning/emailing/faxing this one-pager to the lender like they were supposed to do and now they don't to fix their mistake. I would NEVER recommend them to ANYBODY. They LIED to me saying that would send my cancellation form. They LIED again when they said they would call me back. Now they're avoiding me and the responsibility they have to send this for to my lender. THEY have to be the ones to send it. I doubt anybody in their right mind would be okay being out $1636 on something they effectively returned and thus never used. And all they have to do and say is : "Yes, Miss Serrano, we got your email with the form and we have sent it to your lender. Here is confirmation from our part that this has in fact been sent to Southeast Toyota Finance." More

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