Jared Neves | Page 19

Exceptional Service While traveling from CT to Cape Cod an oil line in my Highlander burst and I had to be towed to Falmouth Toyota. I called first to see if they could t While traveling from CT to Cape Cod an oil line in my Highlander burst and I had to be towed to Falmouth Toyota. I called first to see if they could take my vehicle in and the service manager was so kind and courteous . He told me not to worry and they would work on my car as soon as they could. Within 24 hours, they had ordered the parts, replaced the oil line and washed my Highlander 4 times to get the oil off. They continuously called me to keep me updated and I felt like I was treated like one of their own . Everyone was so professional and at no time did I feel uncomfortable. For the first time I felt like I was actually charged a fair amount as well. I would gladly drive to Falmouth Toyota for my regular services. More

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Expertise, courtesy, professionalism I have two Toyota vehicles, and always trust Falmouth Toyota to keep them in excellent condition. They monitor the status of my 2002 Highlander and 2 I have two Toyota vehicles, and always trust Falmouth Toyota to keep them in excellent condition. They monitor the status of my 2002 Highlander and 2005 Tacoma and automatically keep all recommended needs up to date. And when the occasional unscheduled need arises, I know their work and value are both excellent. Clear explanations of service, impeccable courtesy and consideration cap a perfect experience. More

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The dealership that cares!! I have been a customer for over 20 year's. I have total confidence in Toyota, but I have remained loyal because of Falmouth Toyota. This dealership h I have been a customer for over 20 year's. I have total confidence in Toyota, but I have remained loyal because of Falmouth Toyota. This dealership has your back in any situation. Services are outstanding. People are outstanding. For over 20 years it's been A+. I will remain loyal because I trust this business, and always have. Can't do better than that. More

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Manufacturer recall. I recently returned from Florida and received a notice about my 2015 Rav4 Toyota being recalled. I called Falmouth Toyota explained I did not purchas I recently returned from Florida and received a notice about my 2015 Rav4 Toyota being recalled. I called Falmouth Toyota explained I did not purchase the car from them, but had a recall notice. They were very accommodating and set up an appointment for me, at my convenience so they could check out the problem. I brought the car in, the service rep. explained what would happen and gave me choices in case the car needed to be repaired. After less then 40 minutes I was notified by the service rep, that all was well and my car needed no further repair/replacement parts. I can tell you if I need any service again before returning to Florida next Fall, I would certainly return to Falmouth Toyota. Unfortunately, I do not remember the service rep.name. but if he is an example of the people they have working there, I know I will never have any problems. More

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check engine light came on I have had a couple of experiences with Falmouth Toyota. All of them were good experiences but on this day we stopped at the dealership and Jared, on I have had a couple of experiences with Falmouth Toyota. All of them were good experiences but on this day we stopped at the dealership and Jared, one of the service reps quickly tested, ID'd the issue, and ordered the part. Since the car isn't driven everyday (sometimes it sits for weeks at a time) we set up an appointment for the car the following week. We dropped the car off a day later than the scheduled appointment thought it would take a number of hours to fix but he fit me right in and the car was ready to go in about 45 minutes. Courtesy, Quality and know how. Highly recommend Falmouth Toyota service department. More

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Service Dept. I have been having my 2013 Venza serviced at Falmouth Toyota since moving to the Cape. Appointments are always easy to schedule, service is prompt, st I have been having my 2013 Venza serviced at Falmouth Toyota since moving to the Cape. Appointments are always easy to schedule, service is prompt, staff are pleasant and professional. I would not go anywhere else now for service and hope to purchase my next Toyota there! More

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They're tops.. We purchased our 2009 Highlander from Evans Toyota in Fort Wayne and they were great. We had it serviced once at Savannah Toyota and they treated us We purchased our 2009 Highlander from Evans Toyota in Fort Wayne and they were great. We had it serviced once at Savannah Toyota and they treated us quite well. We moved to Martha's Vineyard permanently December 2010 and needed to find a dealership near by. We chose Falmouth Toyota and are real pleased that we did. We most assuredly recommend Falmouth Toyota. More

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Great service all around My 2010 Toyota Prius is now running smoothly after brake and wheel bearing repair. I'm so relieved! They did a great job. But the added benefit is th My 2010 Toyota Prius is now running smoothly after brake and wheel bearing repair. I'm so relieved! They did a great job. But the added benefit is their shuttle service. Within minutes I was picked up by their very personable and friendly driver, Rhiannon, and I was home before I knew it. She's a great driver, too! She also came for me at end of day and returned me to the dealership to pick up my car. The whole experience was extremely positive, and I'm very pleased with how well the car is running now. More

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Always friendly and reliable. I currently own a Highlander that I purchased at Falmouth Toyota. All maintainace has been accomplished there, with help from their great staff. I wou I currently own a Highlander that I purchased at Falmouth Toyota. All maintainace has been accomplished there, with help from their great staff. I would definitely recommend Falmouth Toyota to my friends and anyone interested in new or a certified Toyota. More

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Best Decision Ever Purchased my 2007 Rav4 from FT and have been coming here ever since for service. Would not think of going anyplace else . They are the BEST. Reliab Purchased my 2007 Rav4 from FT and have been coming here ever since for service. Would not think of going anyplace else . They are the BEST. Reliable, trustworthy, thorough. They listen to your concerns. Treat you with respect. Look forward to visiting with other customers while waiting on work to be done. Friendly Family-Like atmosphere. Whenever Craig Kinney, who sold me the car 7 years ago, sees me in the waiting room, he always makes it a point to say "hello". Jared Neves, my service adviser, goes out of his way as well. Especially when I have questions/ concerns, and it is greatly appreciated. More

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