Jared Diveley
Jared Diveley at Lakeland Volkswagen
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Jared Diveley

GM

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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3.9
78 Reviews

Ask Jared! Your VW Guy!

Dealership Experience

12 yrs, 10 mos

Industry Experience

20 yrs, 7 mos

3.9

78 Reviews

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78 Reviews of Jared Diveley

September 21, 2024

Dealership Rating
Employee Rating

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume More

by fgiovanetty
Service Price Transparency
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Recommend Dealer
No
Sep 22, 2024

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

August 26, 2024

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I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80
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Recommend Dealer
Yes
Aug 27, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

August 21, 2024

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Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. More

by biresdon
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Recommend Dealer
Yes
Aug 21, 2024

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We’re thrilled to hear that Caitlin has consistently provided you with knowledgeable and friendly service. It’s great to know she’s been helpful with your Volkswagen. We appreciate your kind words and look forward to continuing to assist you!

June 18, 2024

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The service department at Lakeland VW are the best in the area. The team there are top notch! More

by dcingarijr
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Recommend Dealer
Yes

June 02, 2024

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Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care More

by horaceeads
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Recommend Dealer
No

May 13, 2024

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Staff is very friendly and accommodating. A very professional service department. I would recommend them to all my family and friends. More

by walsh2
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Recommend Dealer
Yes

May 05, 2024

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Had a appointment but kept getting moved down the queue very disappointed I have schedules to meet as well More

by tpfisher
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Recommend Dealer
Yes

April 13, 2024

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I had a great experience buying my Taos at the VW dealership in Lakeland. I just stopped by and everyone was so friendly and welcoming. Best car buying experience I’ve had so far! More

by Tara
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle, Michelle Barnett

April 04, 2024

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General manager is TRASH and a LIAR. Service department can’t find anything wrong with a vehicle stopping for no apparent reason. I can’t wait to trade this lease in. I will NEVER deal w More

by raven_west25
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Recommend Dealer
No

February 04, 2024

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Lakeland volkswagen is the best volkswagen around, I have been coming here now for years. More

by Churos paper
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Recommend Dealer
Yes
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