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Janna Weatherspoon
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Janna Weatherspoon
Service Advisor
Donalson Chevrolet Buick GMC
1415 Hwy 96 Bypass
Silsbee, TX 77656
616 Reviews
616 Reviews
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616 Reviews of Janna Weatherspoon
February 23, 2025
Prompt a Courteous Service. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. More
by MIKEDOAN
Verified CustomerOther Employees Tagged: Jewel Payne
February 21, 2025
We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which e After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!! More
by LINDA8349
February 18, 2025
The service department goes out of their way to make sure your need are taken care of. your need are taken care of. More
by rwebbsn
Other Employees Tagged: Jewel Payne, Meagan Adams
February 16, 2025
Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication customers. Very knowledgeable staff. Recommends service reminders. Excellent communication More
by COOP2506
Other Employees Tagged: Charles Mitchell
February 16, 2025
Fantastic dealership service, friendly atmosphere and on time service .Would recommend this dealership to other people! time service .Would recommend this dealership to other people! More
by FORESTADAMS9
Other Employees Tagged: Keenan Simon
February 02, 2025
While the service was excellent from start to finish, the big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either bu big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either build the fee into the cost since the majority pay with card now OR notify the customer when calling to inform them that their vehicle is ready so they can have the option to avoid the fee. That adds up on large repair bills. More
by GZIMMERMAN1
Dealership Inventory (212 Vehicles)
2016 Chevrolet Silverado 2500HD
used
Red exterior
6-Speed Automatic HD Electronic with Overdrive
4WD
