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Janna Weatherspoon
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Janna Weatherspoon
Service Advisor
Donalson Chevrolet Buick GMC
1415 Hwy 96 Bypass
Silsbee, TX 77656
615 Reviews
615 Reviews
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615 Reviews of Janna Weatherspoon
February 21, 2025
We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which e After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!! More
by LINDA8349
Verified Customer
February 18, 2025
The service department goes out of their way to make sure your need are taken care of. your need are taken care of. More
by rwebbsn
Other Employees Tagged: Jewel Payne, Meagan Adams
February 16, 2025
Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication customers. Very knowledgeable staff. Recommends service reminders. Excellent communication More
by COOP2506
Other Employees Tagged: Charles Mitchell
February 16, 2025
Fantastic dealership service, friendly atmosphere and on time service .Would recommend this dealership to other people! time service .Would recommend this dealership to other people! More
by FORESTADAMS9
Other Employees Tagged: Keenan Simon
February 02, 2025
While the service was excellent from start to finish, the big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either bu big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either build the fee into the cost since the majority pay with card now OR notify the customer when calling to inform them that their vehicle is ready so they can have the option to avoid the fee. That adds up on large repair bills. More
by GZIMMERMAN1
January 24, 2025
I went in to have service done on my car. The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I went to go get my car, they left the dirty stinky burnt oil in there. I don't understand because I thought the oil is the life blood of vehicles. Anyway, I was not pleased to find out they did not address this problem when they had a chance to change it while it was in the shop. Now, I have to make a special trip back to have that done. Other than that problem, the staff kind and efficient. More
by babbsperez4140
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