Janie Thao

Maplewood Toyota was great to work with for our RAV4. They were in contact regularly and Jim Miller made the process easy and quick to pick up the car. Wonderful experience! They were in contact regularly and Jim Miller made the process easy and quick to pick up the car. Wonderful experience! More

Report | Print

Cha is the best to work with! I have bought my 2021 Toyota Supra and 2022 Toyota Highlander from him. He treats me like family and goes to bat for me to get the best deal. I have bought my 2021 Toyota Supra and 2022 Toyota Highlander from him. He treats me like family and goes to bat for me to get the best deal. More

Report | Print

Great customer service, Cha went above & beyond to ensure that I got what we had discussed beforehand. Got there and everything pretty much went smoothly. Definitely recommend asking for Cha’s assistance, he that I got what we had discussed beforehand. Got there and everything pretty much went smoothly. Definitely recommend asking for Cha’s assistance, he explained everything and laid all things out on the table. Very informative! More

Report | Print

Fact: It's nearly impossible to purchase a Prius Prime nowadays, but the Maplewood Toyota sales team made it happen for us! nowadays, but the Maplewood Toyota sales team made it happen for us! More

Report | Print

Pleasant and helpful service without any hard sell tactics. It was a pleasure to do business with them. tactics. It was a pleasure to do business with them. More

Report | Print

Vic Perrotta was exceptional in every way. In this unusual car market with limited availability, Vic was very up front about what was available and and told me 3-6 month wait for the new Rav4 In this unusual car market with limited availability, Vic was very up front about what was available and and told me 3-6 month wait for the new Rav4 Hybrid. Fast forward 3 weeks and he found us the car we were looking for. Vic is very prompt in responding to questions and and returning calls/email. We are now Maplewood Toyota customers for life. Thank you Vic Perrotta and Maplewood Toyota! More

Report | Print

Very positive experience at a tough time for buying a car. My Prius was totalled just before Thanksgiving, and I quickly learned that finding a new Prius could take many months, and finding any comparab car. My Prius was totalled just before Thanksgiving, and I quickly learned that finding a new Prius could take many months, and finding any comparable car was going to be tough. I ended up working with a variety of folks at Maplewood Toyota, and the (Janie Thao over e-mail, then a team of folks who helped find possibilities, and finally Bobby at the end). I ended up with a Camry LE Hybrid in three weeks -- not the color I'd like, but otherwise pretty close to exactly what I'd want. The plusses -- everyone seemed to keep in mind my goals and plans. We never were asked to discuss financing (we had a pre-approved credit union loan), they quickly accepted "no" as an answer on dealer add-ons. The process was fairly quick (for buying a car) -- the first visit was maybe 40 minutes to go through possibilities. Follow-ups by e-mail. Once the car was in, the test-drive visit was perhaps 50 minutes (test drive plus a bunch of paperwork to get purchase agreement and title application for the credit union), and the final session to pay, pick up the car, etc. was 40-45 minutes. Everyone was very nice. And (perhaps owing to the fact that there really wasn't any room for negotiation with a line of ready buyers if we didn't take the car), the pricing was fair (compared to quotes I'd seen elsewhere). On the negative side, two main complaints. First, the overall process is still too awkward and frankly not confidence-inspiring. The person I dealt with by e-mail doesn't handle in-person, so each time I was assigned a salesperson. Neither was there (good reasons) and it seemed like a surprise to them each time to have to find someone to help me. Compared to previous experiences, this was less "possessive" but still awkward. Second, even though all the taxes, fees, turned out to be correct and reasonable, the process of explaining them (and calculating them) is awkward. I don't understand why they can't actually give you the numbers quickly (seems like the only variable is which county you're in), and there were fees that popped up (electronic transfer fee) that don't actually make sense until someone explains them. This could be simplified. One suggestion -- there are a bunch of settings that can be done for the car -- wouldn't it be nice to send a checklist ahead and allow the buyer to select how they want the car configured (especially for ones that aren't user-settable!). Overall, very positive, and I wouldn't hesitate to go back there. I just hope the next time won't be during a supply crisis, and there will be time to search and/or wait for exact car I want. More

Report | Print

We worked with Chris Ehlenz and Janie Thao and both were very friendly and easy to work with - very efficient! It was our first experience at Maplewood Toyota and we definitely would purchase there again! very friendly and easy to work with - very efficient! It was our first experience at Maplewood Toyota and we definitely would purchase there again! More

Report | Print

We had not purchased a new vehicle since 1985 & it was our first Toyota, purchased at Maplewood Toyota. We have owned nothing but Toyota’s since. We had looked at used vehicles, but decide to compare to n our first Toyota, purchased at Maplewood Toyota. We have owned nothing but Toyota’s since. We had looked at used vehicles, but decide to compare to new ones. Went back to Maplewood Toyota, since they had done a good job with maintenance of our used Toyota’s. From our initial phone contact with Janie to Salesman Jim Miller to finance with AJ, each performed very professional and treated us right. We highly recommend Jim Miller, who we spent most of our time with. He’s a good listener, very product knowledgeable and easy to communicate with. Jim followed up with all our questions and requests we had, making my wife & I feel very comfortable. Jim was honest about what he could do for us, provided a fair price with no pressure. Picking up the new vehicle was smooth and Jim made sure to walk through the options & references before we left. When you haven’t purchased a new vehicle in a very long time we felt fortunate to find Jim Miller to take care of us. More

Report | Print