Janell Keogh

I recently purchased a CX-5 at Tustin Mazda. Janell was awesome! She was patient and easy to chat with. I did not feel pressured at all, which was nice. I ended up coming back the next day and s Janell was awesome! She was patient and easy to chat with. I did not feel pressured at all, which was nice. I ended up coming back the next day and she helped me finalize the deal. It was an overall good experience! More

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Tustin Mazda provided the best customer service that I have ever experienced in all my years, From the moment I called to ask questions regarding a car and through the entire process of my purchase all we have ever experienced in all my years, From the moment I called to ask questions regarding a car and through the entire process of my purchase all went smooth. The entire staff was professional, friendly and most accommodating. Janell Keogh in my opinion went above and beyond in providing me the ultimate customer care and service. I was flying in to John Wayne from out of state, she offered to pick me up at the airport and drove me to their dealership. The night before she informed me what I needed to have to purchase the vehicle. The paperwork was seamless and she even drove me to my bank to finalize a check for the purchase. When I booked my flight I assumed I would be using Uber to get me to and from places, I truly appreciated the service that was provided me. While I was finishing up the purchase John Patterson the owner greeted me and asked how my flight was, I was surprised he knew of me flying in from South Dakota. Lori who handled all the paperwork was friendly, professional and knowledgeable about the entire process. All in all I had a great experience at Tustin Mazda. I will return one day when wanting a new SUV. Thank you again Janell for everything. More

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Thus dealership used to be great. Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyon Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyone else but him. And ontop of that while one's mother has a medical procedure. They will go to such lengths to illegal trespass into a garage (without warning) when promised to trade vehicles. They will steal one's car loaner by trespassing. And go back against their word to drop off one's vehcile [ which still does not have warranty repairs fulfilled. Noticed less then 24 hours after a high jacking car situation?] I go to church. I've been to and from dealerships at leave 22+ years of my life. If my grandfather was alive he would stand for such unprofessionalizism. Also tustin mazda service no longer cares about the customer. Their needs. Their needs with their car to be repaired under warranty. I'm under 15k in total mileage. Started going to this location around two years ago. Yes Elle can be helpful. But I feel bad for her having to clean up Michael Torres mess. Work with anyone but Michael Torres- he will not fix one's vehicle NO. MATTER. WHAT. I currently have my vehicle. It's unsafe to drive after it going to this service center. Anything warranty related will not be fixed (current day). More

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Another great lease from Tustin Mazda! Best experience at a car dealership ever. This is my third lease with Mazda and the second time going through Janell to get the best deal. No pressur Best experience at a car dealership ever. This is my third lease with Mazda and the second time going through Janell to get the best deal. No pressure sales talk, Janell is relaxed and listens and does her best to make sure you get the deal that you are comfortable with. I have highly recommended her to friends and family. More

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I had the pleasure of working with Victor from Tustin recently, and I must say, he left a lasting impression. From the moment I walked into the dealership, it was clear that he was dedicated to providing recently, and I must say, he left a lasting impression. From the moment I walked into the dealership, it was clear that he was dedicated to providing exceptional service. Victor’s approach was both personable and patient, which made the car-buying experience far more enjoyable. One thing that stood out was how relatable Victor was. He took the time to understand our needs and preferences, and he didn't rush us into any decisions. Initially, I had come in with the intention of purchasing my leased car, but thanks to Victor’s expertise, I left with a brand new 2024 Mazda that exceeded my expectations. Victor went above and beyond to secure the best possible interest rate for my financing, and he negotiated the price to a level that allowed me to drive away with my new car the same day. His professionalism and dedication to customer satisfaction were truly commendable. I can't thank Victor enough for his outstanding service and for making the car-buying process a breeze. Kudos to him! Also, his Spanish speaking abilities were amazing! More

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Janell was extremely helpful and willing to make sure that I got exactly what I wanted that I got exactly what I wanted More

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Janelle is a top-notch professional when buying a new car. We all know that going to the dealership is a pain in you know what, and Janelle made it great, seamless, and flawless. It was an absolute pleas car. We all know that going to the dealership is a pain in you know what, and Janelle made it great, seamless, and flawless. It was an absolute pleasure working with her. The cherry on top was Debbie, the Finance Manager, who was also excellent. What a great experience! More

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We loved working with Janell! We were looking to upsize our car due to an addition coming to our family in a few months. Janell made the process easy and painless. It was one of t We were looking to upsize our car due to an addition coming to our family in a few months. Janell made the process easy and painless. It was one of the best and fastest experiences I have had buying a car - with Janell and the entire team at Tustin. Would definitely recommend! More

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Almost bought the car because of Janell Keogh. Went to other neighboring car dealers and they did not consider me. Then went to Mazda and Janell saw me on the parking lot and asked how she could h Went to other neighboring car dealers and they did not consider me. Then went to Mazda and Janell saw me on the parking lot and asked how she could help. I gave my budget and Janell proposed a couple of options. The full buying experience was pleasant thanks to Janell. Janell is very nice, listens and understands what's good for you. Great experience with Janell and with the full MAZDA Tustin crew.Highly recommended! More

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excellent car buying experience from Janell Keogh. From the moment she introduced herself, knowledge about the Mazda products, and low pressure style. She walked us through the process, and was a deli From the moment she introduced herself, knowledge about the Mazda products, and low pressure style. She walked us through the process, and was a delight to work with. Thank you Janell. I will recommend her to friends. More

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