Jane Grambo
Jane Grambo at Tim Lally Chevrolet
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Jane Grambo

Cashier

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

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4.8
97 Reviews
4.8

97 Reviews

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97 Reviews of Jane Grambo

April 02, 2025

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Employee Rating

Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Rachel Rininger, Sean Holmes

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

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The first time I was there I was very impressed by how well the staff was and how clean the waiting room was. More

by RMARKS0
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Rininger

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! We take pride in our customer service and always strive to ensure our customers are satisfied. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 31, 2025

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Fast, efficient and awesome customer service. Enjoyed the free manicure as well! Will go back! More

by glendasuee94
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Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! It's always so rewarding to hear that we've achieved our goal of providing our customers with the best possible experience. We genuinely appreciate you taking the time to recognize our efforts and for leaving such a fantastic review! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 22, 2025

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Quick service, but friendly. Was on time for appointment i schedule the day before appointment. More

by MSGATES603.CG
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Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy, Rachel Rininger

March 02, 2025

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The staff was nice and friendly they took care of my care right away. When my car was done they let me know promptly More

by ANTOINE_GREEN
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Recommend Dealer
Yes

Other Employees Tagged: William Paolella, Sean Holmes

February 21, 2025

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My experience with service was quick and efficient and the service members had great communication More

by K.RAE1114
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Recommend Dealer
Yes

Other Employees Tagged: Henry Jablonski , Adam Mayers

February 07, 2025

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Great experience as usual! Went in to get a covered part fixed and was out in an acceptable time. More

by smessam
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Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes

January 26, 2025

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I had to wait at least a half an hour before I was acknowledged. then I had to wait long after my appointment before my car got serviced without anyone keeping me informed.Whenever I go to the service More

by DEEDYDEE23
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Recommend Dealer
Yes

Other Employees Tagged: Jim Zurzolo, Rachel Rininger

January 22, 2025

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Service team is always rude and slow. I have a new car that I bought from Tim Lally and I am spending way too much time taking it back for service. First my transmission went out within 9 More

by WATSON2789
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Recommend Dealer
No

January 13, 2025

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Tim Lally Chevrolet did a good job all I asked including advice on my brake life estimate. The only place I’d get my suburban serviced. More

by BRITANNIABUILDER
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Rininger

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