Always amazed about the service and the speed we get our
car back. And even better, so many things are still covered from warranty which is great
car back. And even better, so many things are still covered from warranty which is great
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by Markus
Verified Customer
Verified Customer
Service Price Transparency
I've been taking my Cadillacs to Val Ward for service
since I moved here in September, 2020. They have never disappointed me. Great, friendly service. Fixed the first time with no return visits for the
since I moved here in September, 2020. They have never disappointed me. Great, friendly service. Fixed the first time with no return visits for the same problem. I always request Jane Flesch for my service rep. She is so accommodating and helpful. I will continue to use Val Ward and Jane Flesch for service.
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by Patrick
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2025 -
Val Ward Cadillac Inc responded
Patrick, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very pleasant experience, professional folks doing good
work taking care of the customer. It was definitely a Cadilac experience.
work taking care of the customer. It was definitely a Cadilac experience.
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by dohoman
May 23, 2025 -
Val Ward Cadillac Inc responded
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
Highly recommend Val Ward Cadillac for all your Caddy
needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and
needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and Jamie in the service department are exceptionally knowledgeable and always go above and beyond to ensure customer satisfaction. The sales department is equally impressive - they go out of their way to make sure you’re happy with your purchase! Val Ward also offers a wide selection of new and quality pre owned cars to choose from, making it easy to find the right fit. There’s a reason Val Ward has been rated ‘Dealer of the Year’ for 8+ years! Every visit is an exceptional experience that sets them apart, 10/10 rating!
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by Ashley Piland
Service Price Transparency
May 01, 2025 -
Val Ward Cadillac Inc responded
Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!
All things we need are done here.
Thank you for the good oil change experience there
Thank you for the good oil change experience there
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by NNEUNGG
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2025 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. Thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again.
Seamless service with a short wait for oil change to and
tire rotation Great staff and customer care
tire rotation Great staff and customer care
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by jje1136502
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2025 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Jane is always great.
Give her a raise. All in all more than a positive experience
Give her a raise. All in all more than a positive experience
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by MARILYN6
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2025 -
Val Ward Cadillac Inc responded
We're happy you found Jane to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always great service, Jane Flesch has always made the
experience less stressful.
Repairs are spot on, professional service from everyone.
experience less stressful.
Repairs are spot on, professional service from everyone.
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by daltric
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2025 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Jane is always a delight .
.. as is the whole Val Ward team.
They listen to your concerns and find solutions.
.. as is the whole Val Ward team.
They listen to your concerns and find solutions.
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by FELICIAK17
Verified Customer
Verified Customer
Apr 04, 2025 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
I was pleased with the service I received plus the Uber
transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I
transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while
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by CHEFHARRIS
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2025 -
Val Ward Cadillac Inc responded
Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 939-2212 to discuss your concerns, as your satisfaction is of utmost importance to us.