Jane Flesch

Always bring my 2013 CTS Coupe to Val Ward. Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself More

by scott9fla Verified Customer Verified Customer

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I was in for service on March 14, 2025, for an oil change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way ho change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way home, I started to receive a message on my dash that my power steering assist was reduced. In addition, my AC was blowing hot air, and my car’s temperature gauge was not moving at all. I came back in the following morning for those items to be addressed. I was told that my thermostat needed to be replaced, and it would be around $1500. My husband and I ok’d the work, despite the fact that the vehicle was fine before Val Ward touched it, and we left. At 8:15am, we received a phone call that our spark plugs needed to be replaced, and it would be much cheaper to do it now since the housing unit would already be opened and a part to take care of the thermostat. We ok’d that RO as well. At 11:52am, we received a call that the vehicle was ready. First, I want to say that Jane is fantastic! I would not want any other service advisor assigned to my vehicle. She truly is an asset to Cadillac. My issue is with the total charges for the bill. We were charged $208.88 for the thermostat and corresponding parts, and a whopping $1,069.09 in labor. In addition, we were charged $149.94 for the spark plugs, and another $150 in labor. That is $1,219.09 in labor alone!! For not even 3.5 hours of work! That amounts to $348.31 per hour for labor, assuming our vehicle was actually worked on for 3.5 hours (it wasn't). I am very disappointed and upset over this. I did contact Val Ward right away, and as of yet, I have had no response. UPDATE - Day 1 after receiving the vehicle - we did not drive it. Day 2 - we had to have it TOWED back to Val Ward because the vehicle was overheating. Why? The "certified" tech forgot to seal the coolant pipe and the vehicle had absolutely no coolant in it. Brillant. Run far and fast from this place. More

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Val Ward has become our second home for our 2010 Escalade. And no, not for recurring like issues. Val Ward Cadillac is the place to go to get issues resolved, period. While all of the service agent Escalade. And no, not for recurring like issues. Val Ward Cadillac is the place to go to get issues resolved, period. While all of the service agents at Val Ward Cadillac are equally worthy of great praise and recognition I would be remiss for not stating the constant extra efforts put forth by one Jane Flesch. Jane is always courteous, understanding and most of all helpful to your situation. If the issue can be fixed, Jane will get it solved and in a timely minor. Val Ward Cadillac can be proud of their service department, from the person who loggis your vehicle in to the person who hands you the keys when you pick it up. Kudos to the Val Ward Service Crew and to Val Ward Cadillac for recognizing the importance of a fine service center. More

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From the moment we checked in until we had our cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommende cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommended. More

by gipper202 Verified Customer Verified Customer

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Jane is cool and helpful and sometimes funny. The tv should be set on CNN and not allowed to go to another channel. The tv should be set on CNN and not allowed to go to another channel. More

by BANDBFOR Verified Customer Verified Customer

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Val Ward has an exceptional service department and an incredible service tech Jane Flesh! Jane is always going to make your experience excellent when having your car serviced! incredible service tech Jane Flesh! Jane is always going to make your experience excellent when having your car serviced! More

by STEPHENWOODS1 Verified Customer Verified Customer

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Super service wouldn't go anywhere else Karina makes the visit enjoyable. I wish I could give 25 stars. visit enjoyable. I wish I could give 25 stars. More

by lisab2279 Verified Customer Verified Customer

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Jane in service takes such great care of you. Thank you so much. Everyone at Val ward is great! Thank you so much. Everyone at Val ward is great! More

by Domcam Verified Customer Verified Customer

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Everything went well. Jane was very considerate and professional. As the staff worked on my car, there were others things that needed fixing and Jane explained everything Jane was very considerate and professional. As the staff worked on my car, there were others things that needed fixing and Jane explained everything before I approved. More

by PBD17 Verified Customer Verified Customer

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Excellent service. The service advisor was professional and informative about the service to my Cadillac. The service advisor was professional and informative about the service to my Cadillac. More

by dlk724 Verified Customer Verified Customer

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