Janae Andrews

We bought a 2022 Pacifica from this dealership. I bought it on a Friday and several things needed done to it before I picked it up. So I told them I would be back with my husband the following Th I bought it on a Friday and several things needed done to it before I picked it up. So I told them I would be back with my husband the following Thursday to pick up the vehicle. When we returned the following week on Thursday. Nothing had been fixed on the van at all, it had not been touched. We were promised two key xxxxxxand they only had one. We were promised front floor mats and some other minor things. We had to go get lunch and come back so they could do the things on the van they hadn't done. And come back. So we did. We still didn't have two key xxxxxxor the floor mats though. She said she would mail them to us. On the way home the drivers visor fell down. The 5 days later we found out the the sliding door on the passenger door window didn't work. When I called about these things/ I was told that I should have found these things out when I inspected the van and the were not taking care of these things. 2 weeks later I got the floor mats finally. Then I got the key phob a week later not programed! I then called the dealership and ask to talk to a manager and told them what I was dealing with. I spoke to Jason and explained everything to him. We live approx. 2 hours from them. Jason let us take our van to a local dealership and paid for fixing all the problems. I am so grateful to Jason for taking care of us. Because I was at my whit's end and now my van is wonderful and it is all because of Jason. Thank you so very much Jason! More

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Janae was very responsive to what we were looking for and gave us time without pressure. She was very understanding about having our kids there which were tired and hungry. She 100% keeps her clients in mind gave us time without pressure. She was very understanding about having our kids there which were tired and hungry. She 100% keeps her clients in mind through the whole process even after purchase. More

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Janae helped me with getting my 2018 jeep grand cherokee. I really appreciated how comfortable she made me and she should be dealer of the decade "if it was such a thing". I really appreciated how comfortable she made me and she should be dealer of the decade "if it was such a thing". More

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I definitely appreciate the experience with Janae and Sam from Andy Mohr Jeep! The service was top tier and personable from initial contact! Janae was patient and was willing to hold my hand every step of th from Andy Mohr Jeep! The service was top tier and personable from initial contact! Janae was patient and was willing to hold my hand every step of the way and went above her normal duties to help me! I’m grateful to sing praises to Sam for overhearing me talking to Janae and reached in and helped me in more ways than he would understand! I appreciate everything! More

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Janae was great. She handled all our questions and concerns. She was efficient and very helpful in our purchase. This is our third Grand Cherokee and best experie She handled all our questions and concerns. She was efficient and very helpful in our purchase. This is our third Grand Cherokee and best experience so far in purchasing. More

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The service is very poor. I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial representative was extremely rude and disrespectful he also told multiple untruths covering their tails. I was given no paperwork on the vehicle what so ever given keys to drive off and then they began saying the bank wanted more documentation which I provided every single time and have proof of it they lied saying they been attempting to reach me and had not they began yelling and being rude being the vehicle back. Why would you allow someone to take a vehicle if it had not been 100% approved and you had an absolute approval from the bank. This has caused me a disturbing amount of distress I’m suing. Even the manager yelled at me and wouldn’t allow me to speak continuously speaking over me I’m sure based off his coworkers lies. I even submitted my personal information for them to get what they needed on their own so there be no more confusion. I submitted all the documentation that we had again the financial lies again saying he hadn’t received when again I had proof of such . I’d also spoken with another employee and sent him the documentation finding out he’d done nothing with it at all. I’d made clear I didn’t want to work with the rude unprofessional financial rep they’d continue to allow him to reach out to me. He refused to get on the phone and Janae Andrews tells me he’s not getting on the phone Bro he told u this and that which was a lie at that point it was something different. My Mom asked why they needed her personal card she was told for registration purposes and when I called the bank myself we were told it was all a lie. I began speaking with the manager at the bank they swore I was speaking with the wrong company when I was told they work both and it’s literally a click of a button and they work both. What we didn’t have we even sent off for it. It’s been the greatest mess I’ve ever experienced. I’ve never been treated and spoken to I’m such a manner as if I was not a human at all. You’d think that the customers would be treated with kindness and the bad responses on here would matter. Janae also asked for my phone to post a review I didn’t because she’s told me so many untruths. I no longer trusted her word but was in need of a vehicle so I left it alone when all along my family was telling things were not right run from them. Now I’m going through this but God definitely knows best and sometimes it’s his way of sparing us from things that aren’t good for us. It’s Blessings!!! The soaring that is I’ve asked for corporates information more than once I’ve been ignored and for the owner I’ve been provided with no information at all. More

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From the moment she greeted me at the dealership door she was well prepared and greeted me with her beautiful smile. She had done her homework and was up to speed on my vehicle purchase and my questions and was well prepared and greeted me with her beautiful smile. She had done her homework and was up to speed on my vehicle purchase and my questions and concerns. She was able to address all my concerns to a satisfactory conclusion. She made it a point to make at ease and a valued customer. More

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From the minute we walked through the door her bubble personality was so welcoming! We walked in with one truck in mind and left with one a million times better & within our budget! We always dread the c personality was so welcoming! We walked in with one truck in mind and left with one a million times better & within our budget! We always dread the car-buying experience but this dealership made it a pleasant and easy experience! Everyone we worked with today made this experience for our family stress free! Thank you so much! More

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Janea instantly made me feel at home. She worked so hard to get me in a car that I loved. With many challenges with my credit she made it happen! I love her energy and positive vibes. I r She worked so hard to get me in a car that I loved. With many challenges with my credit she made it happen! I love her energy and positive vibes. I recommend her 100%. More

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Janae was very busy; however, she never made me feel like her attention was elsewhere. She was upbeat and had a positive attitude the moment I walked through the door. Would definitely recommend her to anyon her attention was elsewhere. She was upbeat and had a positive attitude the moment I walked through the door. Would definitely recommend her to anyone! More

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