Jan Rodriguez
Jan Rodriguez at Marino Chrysler Jeep Dodge

Jan Rodriguez | Page 3

Service Advisor

Marino Chrysler Jeep Dodge

5133 West Irving Park Road
Chicago, IL 60641

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Jan Rodriguez

August 27, 2021

Dealership Rating
Employee Rating

Marino dealership has a great staff made the process to get my car serviced very painless 😆 I’ve been coming to marino for years always great service all around More

by Jose2453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2021

Marino Chrysler Jeep Dodge responded

Thank you for your business Jose! We always look forward to seeing you at your service appointments! We truly appreciate you taking the time to write us a review :)

July 25, 2021

Dealership Rating
Employee Rating

Great and efficient service. The employees are always respectful and very attentive. They always listen to my concerns and try their best to work around my needs. I highly recommend them. More

by WG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Rodriguez

Jul 27, 2021

Marino Chrysler Jeep Dodge responded

Easy and efficient is the exact experience we are striving to deliver! We are so glad to hear you had such a great experience. Thank you for taking the time to leave us a review.

July 01, 2021

Dealership Rating
Employee Rating

Marino Chrysler Jeep Dodge Ram is a wonderful place to buy a new or used car. I’ve been doing business with them for six years and have been treated great every single time. This was my first time buying More

by Double D
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julie Del Pilar, Leo Figueroa, Robert Whiteman, La Marcus Hill , Pete Babani, Kal Djendov, Shane Dunham, Jairo Leon, Parker Stogdill, Anthony Marino

May 31, 2021

Dealership Rating
Employee Rating

This place is excellent in every aspect. I’ve never had a bad experience with them as far as service or purchasing a vehicle, I’m a repeat buyer from Marino the entire staff is great courteous and attentive! More

by Ashcrawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Marino Chrysler Jeep Dodge responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2021

Dealership Rating
Employee Rating

Each and every time I bring my car in, these guys make me feel like family. He is a great advisor. Attentive and super friendly. More

by WG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Rodriguez

Apr 30, 2021

Marino Chrysler Jeep Dodge responded

Thank you for the 5-star feedback on our team, we appreciate it!

April 30, 2021

Dealership Rating
Employee Rating

I usually bring my car in for oil change. Jan is always very attentive and my car is serviced on time. Friendly and welcoming environment. More

by WG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Rodriguez, Edwin Rivera

Apr 30, 2021

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us.

April 01, 2021

Dealership Rating
Employee Rating

Very good service knowledgeable staff. Service dept very clean and professional from start to finish. Definitely recommend to a friend to service their Jeep here. More

by Michael.Franco08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2021

Marino Chrysler Jeep Dodge responded

We are very happy we could provide you with a fantastic experience, Michael, and we thank you for the recommendation on our service. Have a great day!

January 27, 2021

Dealership Rating
Employee Rating

My engine went bad in My grand Cherokee, I still had a warranty so I was covered. Due to poor communication between the warranty company and Marino’s I was without my car for 39 days. When I got my car b More

by Qrjr2414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 30, 2021

Marino Chrysler Jeep Dodge responded

We are aware of the issue of getting your SRT engine replaced. The 3rd party warranty caused delay's by inspecting your vehicle 3 times before getting the approval. This was an issue for you being without your vehicle and us having your vehicle apart for 30 plus days. The gasket that leaked came with the new motor. Your frustration with this repair is understandable.

Feb 01, 2021

Marino Chrysler Jeep Dodge responded

You are correct they inspected the vehicle on the 11th, the lifter was lodged into the camshaft frozen, at that point the engine needed to be replaced. The 1st inspector agreed but the decision maker at the warranty company wanted the complete motor out of the vehicle before approving the claim. This is not normal and the first inspector knew the engine was not out of the vehicle prior to the first inspection. Its not our intention to delay these repairs and have a vehicle apart for a month. After the vehicle was inspected we made several calls to the inspection department waiting on hold for 1 plus hours to get any information on the status of the claim. In total the claim was for $ 16,177.12, your out of pocket was $ 100.00 on the repairs. That is a major expense and they took there time authorizing it. As far as the oil leak I agree this should have been identified after the vehicle was road tested prior to you picking up. We apologize for the return visit.

Jan 30, 2021

Qrjr2414 responded

I gave Marino’s authorization to break down my engine on 12/03/2020....I was notified on 12/07/2020 that I needed a new engine. The inspection was schedule for 12/11/2020....when the third party came to inspect the engine, it wasn’t broke down causing a unnecessary Delay. The gasket that came with the new motor was clearly leaking oil....and it was over looked. That’s unacceptable.

Feb 02, 2021

Qrjr2414 responded

My out of pocket expense is not the issue here, the commutation between Marino’s and the warranty company was poor. Let this be a teachable moment and do better next time.

January 06, 2021

Dealership Rating
Employee Rating

I have been a long time loyal customer. Never in my life have I had such a terrible service experience at Marino’s . I drove 1 hour to bring my jeep to this dealer due to how great the service has been in t More

by Ewilson0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 30, 2021

Marino Chrysler Jeep Dodge responded

We are aware of the issue you had with Jan. The repairs were not covered and the rental charge caused a bigger problem. Jan should have handled the situation better and we have discussed the issue and at length. Please understand if you have any issues with our front line advisors ask to speak with his/her supervisor. Servicing a vehicle can be stressful our intentions are not to heighten that stress to our customers.

December 30, 2020

Dealership Rating
Employee Rating

Superperb Service Every visit has been Great. Every one in there does a Great Job thank you for your Service. Yes Everyone does a Great Job.Thank you especially for your Smiles! From Securing to Sales and More

by trayford3386
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lon Dunham, Teresa Nelson, Jose Quezada , Walter Bodnar, Serge Braslavsky, Manuel Burgos, Minh Diep, Shane Dunham, Jaime Nava Bustamante, Security

Jan 04, 2021

Marino Chrysler Jeep Dodge responded

Thank you! We appreciate your patronage.

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