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Jan-Michael Hightower
Jan-Michael Hightower at Safford Brown Kia Manassas
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Jan-Michael Hightower

General Sales Manager

Safford Brown Kia Manassas

9030 Liberia Ave
Manassas, VA 20110

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4.9
11 Reviews
4.9

11 Reviews

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11 Reviews of Jan-Michael Hightower

June 01, 2024

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Employee Rating

J Michael was AWESOME! Very knowledgeable and customer focused!! Restored my faith in the KIA Brand. More

by hmurdaugh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 04, 2024

Safford Brown Kia Manassas responded

We appreciate your very kind feedback. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again!

February 29, 2024

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Employee Rating

Mark, and the entire sales team did a great job to address my needs and work to get a reasonable price. Toobah was great support throughout the finance process. Very satisfied More

by GAVIN.FUGERE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Cerrado, Toobah in Finance, and the lead Use Car Sales Manager

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Mar 05, 2024

Safford Brown Kia Manassas responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Gavin. Sincerely, The Team at Safford Brown Kia Manassas

February 26, 2024

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Employee Rating

The dealership is clean, has a nice waiting area and the employees that I interacted with were friendly and accommodating. I do wish there were more Tellurides on the lot, but I guess that’s the way car buy More

by chelryn4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duval Cassell, Shakeeb Akbarzai , Timothy Duckett

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Mar 05, 2024

Safford Brown Kia Manassas responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss this issue in greater detail. Sincerely, The Team at Safford Brown Kia Manassas

February 23, 2024

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John Sasso and Bryant McGaughy where very professional, knowledgeable and helpful completing the sales process and transaction. More

by LOUISZECCA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Sasso, Bryant McGaughy

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Feb 28, 2024

Safford Brown Kia Manassas responded

Thank you so much for taking the time to share your feedback with us, Louis! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas

February 18, 2024

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Employee Rating

Good service and great staff. Our agent is really great! I am so happy with them! More

by AIKIHIPOLITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Bolden, Jonathan Woods, Keith Dennis, Daniel Vasquez , Timothy Duckett

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Feb 22, 2024

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Team at Safford Brown Kia Manassas

February 14, 2024

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Employee Rating

Best experience Help was the best Would recommend family to here Thank you so much More

by alan.figueroa4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duval Cassell

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Feb 15, 2024

Safford Brown Kia Manassas responded

We really appreciate the kind recommendation, Alan. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Team at Safford Brown Kia Manassas

February 06, 2024

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Employee Rating

Great experience. No pressure and the sales man was outstanding. Very knowledgeable and friendly. Sale couldn't have gone better. More

by rcornell27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Yawson

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Feb 08, 2024

Safford Brown Kia Manassas responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Safford Brown Kia Manassas. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 05, 2024

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Employee Rating

Great experience with our recent purchase of a 2023 Kia Telluride. Looking forward to driving this car more! More

by jalaw78
Recommend Dealer
Yes

Other Employees Tagged: Mark Cerrado

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Feb 08, 2024

Safford Brown Kia Manassas responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

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Employee Rating

My experience was pleasant with the exception of the excessive waiting time to see the financial person. according to my watch it was over an hour. More

by madlad03
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel Papino

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Feb 09, 2024

Safford Brown Kia Manassas responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Kia Manassas

January 31, 2024

Dealership Rating
Employee Rating

They took the time to show me multiple different vehicles until I found the one that I bought. More

by epleeds
Recommend Dealer
Yes

Other Employees Tagged: Duval Cassell, Samuel Papino, Bryant McGaughy

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Feb 05, 2024

Safford Brown Kia Manassas responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Safford Brown Kia Manassas. Please feel free to contact us if you have any questions about your new purchase. Sincerely, The Team at Safford Brown Kia Manassas

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