Jan James

The service was very friendly. They took their time to explain everything to me. Everyone was lovely. Jan James is the best! They took their time to explain everything to me. Everyone was lovely. Jan James is the best! More

by gisela Verified Customer Verified Customer

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Very professional, friendly and accommodating. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience. More

by smauricio.spyder Verified Customer Verified Customer

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The service department does an outstanding job on the automobiles and customer service. I've never had better automotive service. automobiles and customer service. I've never had better automotive service. More

by NANNABOP Verified Customer Verified Customer

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Did not like attempted charges for services I did not authorize nor need and were not included in advertised proce authorize nor need and were not included in advertised proce More

by peternol080 Verified Customer Verified Customer

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I was very happy with my experience at Albany Suburu. Jan was really helpful and very friendly. I would definitely recommend my family and friends to purchase cars from here. Jan was really helpful and very friendly. I would definitely recommend my family and friends to purchase cars from here. More

by JASMINEWIJESINGHE Verified Customer Verified Customer

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Tire sensor lights still unresolved and we have to bring the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenanc the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenance check and oil change, Maintenance light is still on, we have to bring the car back to have it reset. Again we don't live close, big inconvenience. Wondering if the oil was even changed. Ever time we had the 4runner in for service it's incomplete or the issue is not addressed. We received a text the technicians were having an issue with the key, when I asked what the issue was no one knew and nothing documented. Concerning! More

by kimberlyclaus Verified Customer Verified Customer

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IT was awesome that Ricardo speaks both english and spanish, that made us feel more confortable. spanish, that made us feel more confortable. More

by juan_salazar Verified Customer Verified Customer

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Really Great Experience. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. More

by MYJOAN2012 Verified Customer Verified Customer

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The guy that helped me was really nice and they were quick. Appreciate that a lot quick. Appreciate that a lot More

by jessyrod68 Verified Customer Verified Customer

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Nothing much to say beside the fact that management could do much better when it comes to customer service do much better when it comes to customer service More

by NICHOLASWEBAZA66 Verified Customer Verified Customer

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