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20 Reviews of Jan James
February 12, 2025
Sales are shady. They "force" you to buy aftermarket parts and "factory accessories" by saying that they are already installed and they can't remove them. None of t They "force" you to buy aftermarket parts and "factory accessories" by saying that they are already installed and they can't remove them. None of this is on the car description or discussed during intial review of options. They just add it right at the last minute so you need to go over the final sales very carefully, something they try to hurry you through, in order to catch eveything. Service guys are equally vague with diagnostic but ready to charge a lot for their work. I really wish that I walked out at the last minute as they care they sold has been a nightmare. More
by jed
Other Employees Tagged: Dale Phipps, Donald Myers, Russ Brown, Nick Riise, Corey Downer, Rodrigo Kusnetzoff, Ricardo Roman, Alexander Rynhoud, Molly McIntyre
February 05, 2025
Overall the staff at Albany Subaru is terrific. They are responsive and friendly. Jan is an excellent salesman in the Used care department. We have has sometimes problems with the service depa They are responsive and friendly. Jan is an excellent salesman in the Used care department. We have has sometimes problems with the service department - not following through, etc. More
by anngaveyrisingstar
Verified CustomerOther Employees Tagged: Mike Riise, Aaron Pearson, Peggy Martinez
December 23, 2024
Great experience purchasing a new Subaru from Albany Subaru. I worked with Ashur Tracy for the purchase. No pressure. Jan James and Jackson delivered my car and gave me the car review. Subaru. I worked with Ashur Tracy for the purchase. No pressure. Jan James and Jackson delivered my car and gave me the car review. More
by MSMEOWIE
Other Employees Tagged: Ashur Tracy; Jackson ?
December 13, 2024
Aaron was very pleasant on the phone. We simply picked up some all weather floor liners, did not actually have any service done on the car. We simply picked up some all weather floor liners, did not actually have any service done on the car. More
by Bejie2000
Other Employees Tagged: Aaron Pearson
December 12, 2024
I was able to test drive the Crosstrek, which I initially was interested in purchasing. The Crosstrek didn't perform as well as I had hoped, and dealer Jan understood what I felt was disappointing and was a was interested in purchasing. The Crosstrek didn't perform as well as I had hoped, and dealer Jan understood what I felt was disappointing and was able to recommend the Outback Limited, which I like a lot. The question then became whether I should purchase a used Outback or lease a new one. The choice was left completely to me, and I decided to lease the new one. More
by ellen10
November 25, 2024
Jan, was great. Engaging, warm, and friendly. Incredibly knowledgeable about Subarus and all kinds of cars. He was not too pushy and a great story teller. I Engaging, warm, and friendly. Incredibly knowledgeable about Subarus and all kinds of cars. He was not too pushy and a great story teller. I am giving Albany Subaru 5 stars, because we’ve had positive experiences each time we’ve purchased a car there and I like Subaru’s company values as a whole. This is the second car we bought through Albany Subaru. Everyone is (has been) super friendly, kind, and makes you feel “at home”. We love our Subies! I only have two complaints: (1) that the dollars referenced in some of the advertising did not quite match the actual fees, or at least to me, it didn’t seem transparent. For instance, the car doc maintenance brochure says “…as low as $1,295” (is that the 3 yr plan?) or $25/month for 5 years ($1,500), yet I’m being charged $1,695. I brought this up to Jan, and he mentioned the brochures were out dated. Not a huge deal, but something Subaru should correct; and (2) I was surprised to see how much the fees for the extended warranty increased from 2 years ago. Two years ago when we bought our 2022 Outback we paid $2,688 for 120 mos/100,000 miles. For the Crosstrek we paid $4,225 for 84 mos/100,000. Had I realized this at the time I may have tried to negotiate the price/timeline of the extended warranty, if that would have been possible. More
by Bejie2000
Other Employees Tagged: Gianella Cruz
September 28, 2024
Very professional, friendly and accommodating. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience. More
by smauricio.spyder
Other Employees Tagged: Don Huey
September 13, 2024
The service department does an outstanding job on the automobiles and customer service. I've never had better automotive service. automobiles and customer service. I've never had better automotive service. More
by NANNABOP
Other Employees Tagged: James Madison
