Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Jamie Ruis
7 Reviews
7 Reviews
Write a Review
7 Reviews of Jamie Ruis
May 08, 2025
I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More
by Monthly Customer
Other Employees Tagged: Alex Valentin
April 30, 2025
JC was very friendly and professional. He got me in and out quickly. We will be back next season He got me in and out quickly. We will be back next season More
by Terrypeglow
Verified CustomerOther Employees Tagged: Joshua Gonzalez
April 03, 2025
Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited another fifteen minutes while they tried to find someone to check me out and get my keys. I finally asked a woman setting at another desk if she could please check me out so I could leave. She was very nice and though she couldn't actually check me out she would have someone send me the receipt for the oil change.She kindly gave me my keys and let me get out of there. More
by HAL900GC
March 29, 2025
It was great. The service manager knew his job and was very professional. I find him essential The service manager knew his job and was very professional. I find him essential More
by apryan2733
Other Employees Tagged: Mike Colgan, Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jorge Sierra
March 24, 2025
On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. personnel. Concierge service made it easy and convenient. More
by CHERYLLEISNER
Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jorge Sierra
February 07, 2025
Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! the scratches on the Drivers side door panel were removed!! More
by jonesnaples
Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jorge Sierra
January 31, 2025
It always a great experience, great employees very polite and knowledgeable, hey understand my need and concern. I definitely recommend this service center. and knowledgeable, hey understand my need and concern. I definitely recommend this service center. More
by francisroy29
Other Employees Tagged: Carlos Caraballo, Brad Camino
