Jamie Ruis
Jamie Ruis at Genesis of Naples
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Jamie Ruis

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.6
5 Reviews
4.6

5 Reviews

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5 Reviews of Jamie Ruis

April 03, 2025

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Employee Rating

Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited More

by HAL900GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2025

Genesis of Naples responded

Thank you for sharing your feedback with us. It's disappointing to hear about the long wait and lack of timely updates you encountered. I'm glad a member of my team was able to assist in getting you on your way, but we apologize for the initial oversight. If there's anything we can do to assist further, please feel free to reach out at any time. Best, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 29, 2025

Dealership Rating
Employee Rating

It was great. The service manager knew his job and was very professional. I find him essential More

by apryan2733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

March 24, 2025

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Employee Rating

On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. More

by CHERYLLEISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Genesis of Naples responded

Cheryl, we're delighted to hear that our team at Genesis of Naples provided you with such a convenient and friendly experience. Thank you for sharing your positive feedback!

February 07, 2025

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Employee Rating

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

January 31, 2025

Dealership Rating
Employee Rating

It always a great experience, great employees very polite and knowledgeable, hey understand my need and concern. I definitely recommend this service center. More

by francisroy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Caraballo, Brad Camino

Jan 31, 2025

Genesis of Naples responded

Francis, we're delighted to hear that our team at Genesis of Naples provided you with a great experience. Thank you for recommending us!

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