Jamie Ruis

Service person Jaimie was great to work with. He took the time to explain the issues with me. He took the time to explain the issues with me. More

by SEDNEB Verified Customer Verified Customer

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Accuracy, and timeliness of communication regarding the repairs was abhorrent. Jorge had a family emergency and hid supervisors total dropped the ball on my repair . repairs was abhorrent. Jorge had a family emergency and hid supervisors total dropped the ball on my repair . More

by jgrams737 Verified Customer Verified Customer

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Had to return to the dealership as technicians forgot to reset my oil and put a oil sticker change in the window. Also, I received an email shortly after I drove out of the dealership yesterday that my ca reset my oil and put a oil sticker change in the window. Also, I received an email shortly after I drove out of the dealership yesterday that my car filter air filter needed to be changed. I waited almost 3 hours to have my oil changed. Why was this not done at this time. Horrible customer service. More

by JANPETERSON11357 Verified Customer Verified Customer

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I was provided quick and excellent service by Jamie Ruis. I will contact him again. I will contact him again. More

by KEN.LORICARPENTER Verified Customer Verified Customer

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Had my screen replaced on my hyundai, kona. I was able to get a loaner vehicle and did not have to wait the five hours.So that was great! Jamie was excellent as always, and took great care of I was able to get a loaner vehicle and did not have to wait the five hours.So that was great! Jamie was excellent as always, and took great care of me! More

by dougeiring Verified Customer Verified Customer

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Very courteous and timely. Friendly customer service reps and nice waiting area and snacks. Thank You , Friendly customer service reps and nice waiting area and snacks. Thank You , More

by JMG Verified Customer Verified Customer

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mechanical service was great, but I had a reservation on time for a simple oil change and transmission flush and I was there for three hours. Also, I was under the impression that they would wash the car af time for a simple oil change and transmission flush and I was there for three hours. Also, I was under the impression that they would wash the car after the service but was not done. More

by KENNYHBH Verified Customer Verified Customer

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I was in the service department to have my new rim installed. Jamie was great. He is very kind and professional. installed. Jamie was great. He is very kind and professional. More

by soulelillian73 Verified Customer Verified Customer

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The Service Team are knowledgeable, professional and informative. Sammy, Alex and Jamie have my trust and earn my business. informative. Sammy, Alex and Jamie have my trust and earn my business. More

by cardinal Verified Customer Verified Customer

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I had service done at the dealership in January 2024 and was very satisfied with the results. However, I brought my car in for service on March 5 to have a seatbelt recall fixed. This recall was identifi was very satisfied with the results. However, I brought my car in for service on March 5 to have a seatbelt recall fixed. This recall was identified at a scheduled maintenance visit in December 2025 but I had to wait for a special order parts. I received a phone call in light January 2026 at the parts were at the dealership and I should make an appointment for the service. I made an appointment for March 5, which was the earliest date. It could be scheduled because I had to schedule a Caretaker for my wife who is severely disabled. On March 5, I brought my car in his schedule. They kept it for almost 3 hours and when I was told my car was ready I found out they had not done any of the recall work because they did not have the parts. Apparently they did a software update and told me I would have to reschedule once I received notice that the parts were available. They didn’t even wash my car. I was very disappointed in their performance. For starts there was a mistake with the scheduling because they did not have the part available or it was given to someone else. Also, once I brought the car in and I realized I didn’t have the part. I could’ve been informed too much earlier than 2 1/2 hours after I dropped off the car it would’ve known this under computer almost immediately. I’m not sure why I never get a car wash when I bring the car in for service. I think it’s a marketing scam and you probably don’t even have a car wash. I called the number on the card that was left in my card to talk to the service manager. I left a message, but I have not heard back. I gave Jamie Ruis five stars because he was very helpful back in January 2024. However, I was very disappointed with Osvaldo Depestre because he should’ve called me much earlier and stated that the parts weren’t ready and let me get on my way rather than waiting for hours. I was extremely disappointed with the scheduling when I was called in January 2026 and told that the part was available. Of course I can’t give that employee any rating because it’s not an employee. It was AI agent. More

by MYYRIA Verified Customer Verified Customer

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