Dealership Experience
26 yrs, 7 mos
55 Reviews
Write a Review55 Reviews of Jamie Laskow
September 28, 2024
I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More
Other Employees Tagged: Nick Truax, Paul Mazza, Tomas Gates, Chris Messier, Jeanna Zajaczkowski, Bill Rideout, Caleb Smith , Koral Morin
April 13, 2024
Great customer service, I got a good car at a good price. I felt as though they wanted to put me in the best situation. I didn’t feel like I was being tricked or swindled like you sometimes feel when buying I felt as though they wanted to put me in the best situation. I didn’t feel like I was being tricked or swindled like you sometimes feel when buying a used car. More
Other Employees Tagged: Nick Truax, Paul Mazza, Chris Messier
March 04, 2024
Gates service was very helpful in quickly resolving the problem with my Duramax Sierra fuel issue. problem with my Duramax Sierra fuel issue. More
Other Employees Tagged: Mark Miner
December 22, 2023
It is always a great experience with Ralph the Gates staff and the Gates dealership. staff and the Gates dealership. More
Other Employees Tagged: Nick Truax, Ralph Clement, Jeanna Zajaczkowski, J P
November 02, 2022
From the initial contact with the dealership via text to picking up my vehicle, my experience was exceptional. picking up my vehicle, my experience was exceptional. More
Other Employees Tagged: Chris Messier, Jeanna Zajaczkowski, Matheus Canido
October 07, 2022
This Steeler work with us to get the exact car we wanted and work with us on our trade-in value and work with us on our trade-in value More
Other Employees Tagged: Ralph Clement, Jeanna Zajaczkowski, Mark Miner
October 07, 2022
Martin was very professional and was able to answer all my questions. Martin is the best! my questions. Martin is the best! More
Other Employees Tagged: Ryan Lapierre, Martin Quinones, Nick Truax, Chris Messier, Jeanna Zajaczkowski, Mark Miner
June 08, 2022
Great experience great sales staff have brought there many times threw over 20 years also have had a great experience!! many times threw over 20 years also have had a great experience!! More
Other Employees Tagged: Ryan Lapierre, Nick Truax, Tomas Gates, Tom Pearson, Craig Gates, Chris Messier, Jeanna Zajaczkowski, Aaron Tumel, J P
April 12, 2022
Brian was a great help right from the start. He walked me right through the whole process and introduced me to the entire staff. Excellent Job!!! He walked me right through the whole process and introduced me to the entire staff. Excellent Job!!! More
Other Employees Tagged: Ryan Lapierre, Tom Pearson , Brian McKeown
April 02, 2022
Martin & Gates GMC is my “go too”dealership. No high pressure sales, no bs. My experience at Gates has been nothing but great No high pressure sales, no bs. My experience at Gates has been nothing but great More
Other Employees Tagged: Martin Quinones, Tomas Gates, Chris Messier